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InfotracerReviews 7,606

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
709
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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I'm posting on Social Media not to use this site... very deceptive on your reports! Additional Charges too

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
New York
1 review
0 helpful votes
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Was thoroughly disappointed with the site. Had I known in advance that the information I was paying for was outdated and irrelevant to what I needed, I never would have signed up in the first place. It was a waste of time.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Indiana
1 review
1 helpful vote
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Received this message after I paid
February 22, 2020

Received this message after I paid. We are sorry but your account has been cancelled or expired. If you wish to continue using our service please re-subscribe below.

My account still says I have not run any reports yet. But they want more money. Scam

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Nevada
1 review
0 helpful votes
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I did not expect that monthly $19.09 will be charged

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
New Jersey
1 review
0 helpful votes
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I can't even do anything or experience the site before this add keeps popping up

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
California
1 review
0 helpful votes
Follow Katelyn V.
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I paid $3.99 and didn't get any information I was looking for. This is a scam and I'm very disappointed

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Louisiana
1 review
0 helpful votes
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Good web site I like it tell me what I want to find out. Very helpful

Date of experience: January 23, 2020
Texas
1 review
4 helpful votes
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Piss poor info
February 22, 2020

Piss poor info. Incomplete and OUT DATED with NO CURRENT info. I know he was arrested and sent to prison 4 years ago and he is in jail as of Jan 2020 on 3 Grand theft charges, Robbery, Domestic violence AND violating a cost order ( never return to 6625 Meade St. Dallas, Tx because he beat his Grandmother so bad she went to the hospital.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Germany
1 review
0 helpful votes
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Stated $1.00 for 5 days, report, had to pay more once I was in- Betty misleading

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Florida
1 review
0 helpful votes
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So far so good, except I wish I was not signing up for future charges.

Date of experience: January 22, 2020
New Jersey
1 review
0 helpful votes
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It asked about my experience before you even experience the app.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
West Virginia
1 review
1 helpful vote
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When I bought the subscription, it said there were court records ready for the person I was searching for. After paying, suddenly there were no court records found. This is a scam.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
New Jersey
1 review
1 helpful vote
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You make it look like if you pay the $4.95 trial subscription you will get information. It didn't even tell me my subject was a registered sex offender. I got robbed of five bucks! Very deceitful

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
California
1 review
0 helpful votes
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All programs where you are enrolled in a self-renewing subscription are unfair. Some are very, very difficult to cancel. We will see if this is one of them.

Date of experience: January 22, 2020
New Mexico
1 review
1 helpful vote
Follow Jessica A.
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Doesn't give full information on background horrible waste of money. Poorly put together site

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
Florida
1 review
0 helpful votes
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I was able to contact my relatives
January 25, 2020

I was able to contact my relatives. Thank you so much!

Date of experience: January 22, 2020
Georgia
1 review
0 helpful votes
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Literally paid 4 dollars to find absolutely nothing. This is a scam

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
North Carolina
1 review
0 helpful votes
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Hassle-free, entering my payment information was simple as well. Info-tracer found the person I was searching for almost instantly.

Date of experience: January 21, 2020
Ohio
1 review
2 helpful votes
Follow Michele W.
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Nothing in the original report offer shows that I will be auto enrolled for a 20 fee in one week from today. I never would have requested the report. Now I have to go through the extra step to cancel and I'm afraid that your firm is full of crooks that will bill me anyway - I've had this happen before - you should make it clear up front.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2020
Illinois
1 review
0 helpful votes
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So good so far
January 24, 2020

So good so far. Waiting get on here to see my info.

Date of experience: January 21, 2020