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InfotracerReviews 7,607

3.1

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
164
This company responds to reviews on average within 1 day

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Texas
1 review
0 helpful votes
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January 30, 2020

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Date of experience: January 27, 2020
Illinois
1 review
0 helpful votes
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I am completely dissatisfied with your service since every time I try to search something it keeps coming up on disclaimer and nothing else.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Idaho
1 review
0 helpful votes
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Your teaser to get people to come search stated that you had an IP address for the email I inquired about. Now, after paying and enrolling I'm told that you don't. Seems like a simple case of bait and switch to me. Please cancel my account immediately.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Florida
2 reviews
0 helpful votes
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Having a lot of trouble getting only one time use.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Florida
1 review
0 helpful votes
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First class operation-easy to navigate all thus far!

Date of experience: January 26, 2020
Kentucky
1 review
0 helpful votes
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Seems I have to continue to put same info in. Haven't gotten to report yet

Date of experience: January 25, 2020
Germany
1 review
0 helpful votes
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Thanks for the 7 day trial for less than 4 dollars

Date of experience: January 25, 2020
Virginia
1 review
0 helpful votes
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The information you have is not up to date. Doesn't show current information. I could have found this for free

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Kentucky
1 review
0 helpful votes
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It's not showing me what I want to see and that's not letting me click on what I want to see

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
California
1 review
0 helpful votes
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I looked up myself but it was somebody else. This site is a scam.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Missouri
1 review
0 helpful votes
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I order one back ground check and dont have the report and you keep try to get me to upgrade

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Texas
1 review
0 helpful votes
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Could not get any assistance from the chat feature. I needed help on getting a tax ID number on someone to send him a 1099. He won't give it to me! So this was worthless.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
South Carolina
1 review
0 helpful votes
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I am going in circles it says the report is done and yet I can't see it. This is ridiculous.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Canada
1 review
0 helpful votes
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I just want to see the results it's not letting me get there

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Tennessee
1 review
0 helpful votes
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Of the 2 reports I accessed, all the information was incorrect on both except for the date of birth. Multiple outdated addresses with location photos that wouldn't load and numerous " arrest" records with every variation of the name searched and no photos would load. Waste of time and money!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Florida
1 review
0 helpful votes
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The app said it had results matching which I was looking for until I paid the fee and then miraculously there was only one result and it was incorrect

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Tennessee
1 review
0 helpful votes
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I haven't been able to find any info with this website that I didn't find on my own. There are additional reports offered for an additional cost, but the price I have paid for the basic info hasn't given me anything new so I certainly won't pay any additional charges for more of the same--nothing new.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
California
1 review
0 helpful votes
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We should have full access on a 7-Day trial so that way we can decide whether or not we want to keep the membership.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
New Zealand
1 review
0 helpful votes
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A bit clunky and I note your zip requirement does not allow people who have p[ostal codes to use your service.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Texas
1 review
0 helpful votes
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I understand the PREMIUM REPORT additional charges but it should be mentioned in the sales pitch area BEFORE card information is GIVEN OR TAKEN!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2020