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InstantCheckmate

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California
1 review
2 helpful votes
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I have been trying to cancel this and have my money refunded as I do not and did not want the service do to wallet stolen I am requesting all payments refunded

Date of experience: February 6, 2025
Nicholas K. InstantCheckmate Rep
2 months ago

We’re very sorry to hear about your situation, and we completely understand how frustrating this must be. If your wallet and phone were stolen, we know this can create unexpected challenges, and we want to help resolve this for you as quickly as possible.

Please reach out to our support team at 877-564-3003 or email us at support@instantcheckmate.com, and we’ll be happy to review your account and discuss refund options. Our team is available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).

Your satisfaction is important to us, and we appreciate the opportunity to assist you. We look forward to helping you get this resolved!

Arizona
1 review
1 helpful vote
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No good
February 4, 2025

I was trying to find my father's military records. This site did not list any military service, only showed two of his five children, did not show his marriage to my mother, no work history and showed him living in a town where he never lived. Complete waste of time and money.

Date of experience: December 4, 2024
Nicholas K. InstantCheckmate Rep
3 months ago

Hello Joseph,

We’re sorry to hear that your search did not return the details you were expecting. We understand how important it is to find accurate and relevant information, and we’d love the opportunity to assist you further.

Our database provides access to a wide range of public records, and search results can vary based on the available data. If you’d like help refining your search or ensuring you're accessing all relevant records, please reach out to our support team at 877-564-3003 or support@instantcheckmate.com. We’ll be happy to review your search and assist in any way we can.

Your feedback is important to us, and we’re committed to improving your experience. Please don’t hesitate to get in touch—we’re here to help!

Best,
Instant Checkmate Customer Support

Nebraska
6 reviews
17 helpful votes
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I have a Premium membersip with Whitepages.com and have been quite happy on the whole. A week ago I was looking up an old acquaintance...don't know how it happened but I have had popups a few times a day on my desktop from INSTANTCHECKMATE.COM EVER SINCE! I have tried to block it in every way I know possible...except of course I won't contact them, they aare the sleasziest spammer/scammer out there. Do not have anything to do with them; you will regret it.

Date of experience: December 27, 2024
Nicholas K. InstantCheckmate Rep
4 months ago

Hello, Gary! Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you’ve experienced with pop-ups and notifications related to Instant Checkmate.

If you recently visited the Instant Checkmate website and started a search without completing it or signing up, you may have received reminders about the search results. You can easily stop these notifications by visiting https://www.instantcheckmate.com/unsubscribe and clicking "unsubscribe" at the top of the page. It's that simple! Just a friendly reminder to use the same device and browser that you used to access Instant Checkmate from.

We understand how unwanted notifications can be frustrating, and we’d like to help resolve this issue for you. Please don’t hesitate to reach out to our customer support team at 877-564-3003 or via email at support@instantcheckmate.com. Our team is here to assist you and ensure your concerns are addressed promptly.

Thank you for bringing this to our attention, and we hope to help make things right.

Sincerely,
Instant Checkmate Customer Support

Florida
1 review
2 helpful votes
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It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It shows my grandfather's information (he died in 1952) as my information.

Date of experience: September 10, 2024
Michigan
1 review
1 helpful vote
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I was charged over $45 for ba report that when I clicked said $3.99. I'd give 0 stars if possible 3 charges to my bank and literally no real information. Canceled in 5 minutes but they seen to be cookie cutter responses to reviews with no actual resolution

Date of experience: February 9, 2024
Nicholas K. InstantCheckmate Rep
over a year old

Rikki - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you

Louisiana
1 review
3 helpful votes
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I looked up myself and found out that I used to live in two states I have never even visited, have a criminal history and my report is so disturbing that I need to be at least 18 y.o. To view it. On top of it I am on the Government watch list, but I guess they are looking for me in those two states of my imaginary residence. Well, it's good to know.

Date of experience: May 28, 2023
Nicholas K. InstantCheckmate Rep
over a year old

Hello Kira,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thank you

Florida
1 review
1 helpful vote
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Instant checkmate
February 8, 2024

This business put my email and password on the dark web. After much difficulty I was finally on the phone with a staff member, but it got me nowhere. Take my advice and don't give them any personal information. I will take matters on my own and get.to the bottom of this. Now I have to change my password. Not a happy camper.

Date of experience: February 8, 2024
Nicholas K. InstantCheckmate Rep
over a year old

Mary - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you

Texas
2 reviews
9 helpful votes
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No marriage on anyone I looked up - all had been married; some multiple times. No death information on people that had been deceased for years. Criminal records not complete - knew of multiple convictions on multiple people that did not show up. Address information incorrect in most cases.

Date of experience: June 25, 2023
Nicholas K. InstantCheckmate Rep
over a year old

Hello Susan,
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you for understanding.

Illinois
1 review
2 helpful votes
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People I don't know, and addresses and phone numbers I don't recognize were inserted into my information. My marital status was nonexistent, which is a problem because I am trying to date. My daughter's information was totally made up! I wouldn't trust that any information is true since mine was so off. This is a dangerous service!

Date of experience: October 30, 2023
Nicholas K. InstantCheckmate Rep
over a year old

Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you for understanding.

Arizona
1 review
3 helpful votes
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I cancelled our subscription and got a confirmation email confirming the cancellation. Next month I was charged again. Called and was told I had only cancelled one account. I only had one account. Scam!

Date of experience: June 8, 2023
Nicholas K. InstantCheckmate Rep
over a year old

Hello David,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.

Thank you

Texas
1 review
22 helpful votes
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Absolute garbage
January 21, 2021

Absolute garbage! This business sent me a bunch of wrong information and non was beneficial. They also automatically sign you up for monthly service when I thought I was paying a one time fee. Doesn't work save your money.

Date of experience: January 21, 2021
Nicholas K. InstantCheckmate Rep
over a year old

Hello Jason,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to us at support@instantcheckmate.com and we will make things right.

Thank you

Pennsylvania
1 review
0 helpful votes
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The poor reviews seem mostly about the 'free' trial search in the ads. Those take forever to load up, then give poor information. The actual 'paid-for' search finds mostly current and accurate information. I have used this app since 2011, and find it very useful. I was debating continuing to use it since it IS expensive ($35. XX/month) but when I called tech support about a different issue (VERY HELPFUL, thanks guys!) Raul helped me solve the problem, then gave me a great new deal for $16.95/month. I frequently have strangers on and around my property for business reasons, and Instant Checkmate is a reliable source of background information. I was even able to find my first love (from 40 years ago) even though he was using an alias. He was better off 'lost' but c'est la vie.

Date of experience: May 12, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Joann,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and will be sure to pass along your kind words to Raul and his team!

Thank you,
Instant Checkmate Support

Washington
1 review
4 helpful votes
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I paid for what they promised would be a death notice. They advertise services that they do NOT provide. In fact the service they provide is free information one can obtain on a simple internet search. None of what's in their 'report' is what they claim to offer. Completely fraudulent scam company. Beware! Save your money don't waste it on Instant Checkmate.

Date of experience: September 10, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Karen,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.

Thank you

Washington
1 review
8 helpful votes
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Complete waste of money
February 16, 2022

Have used this at a reduced rate for more than a year. Not a wise investment. Most of the information is inaccurate and/or completely out of date. Also, ICM's so called 'terms of service' will not allow you to research business associates, (e.g., people you meet in a business setting, whether you have a business relationship or not) (?). Wish I could give this business '0' stars. There are multiple more cost effective competitors. Look around on the internet. JP

Date of experience: February 16, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello James,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.

Thank you

Hawaii
1 review
2 helpful votes
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Outdated information, I was in the military and there was reasons for putting someone with my knowledge under a watch list, however, I am no longer enlisted and I verified through another source that I am not on a government watch list but this site claimed I was and by making a account it would show me some details associated with this record, NONE were shown but yet stated they would be,. Hmmm, just got reeled in to what I am now realizing is a scam.

Don't be stupid, avoid InstantCheckMate.com or pay and get outdated useless crud on yourself or someone else.

Your money so whatever

Date of experience: August 17, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Nick,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thank you

Virginia
1 review
1 helpful vote
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Terrible Data
April 30, 2024

I have no idea where all the bogus data came from that I found in my InstantCheckmate file. Terrible records. And how is someone able to make corrections so the record will be correct?

Date of experience: April 30, 2024
Nicholas K. InstantCheckmate Rep
11 months ago

Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you

California
2 reviews
13 helpful votes
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Horrid experience
October 28, 2015

I wish I had seen these reviews before I signed up and wasted some money! The system jerks one around with one misleading screen after another and when you finally do get your results, no big deal--doesn't include all info or has false information in the files from other people. A mess. Don't fall for their come-ons like I did. What a waste.

Date of experience: October 28, 2015
Costa Rica
1 review
4 helpful votes
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Total rip off. Doesn't give what is promised. Paid about 35.00 and got age and zodiac sign. Wants more money for anything else. But even then you can't get it. Better to pay a P. I.
I should have read the reviews first.

Date of experience: November 4, 2016
Alabama
1 review
19 helpful votes
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I signed up to track some MIA's from my high school class of 1987. The Instant Checkmate reports were generally out of date and contained very little information. The difference between the Instant Checkmate "Standard" and "Premium" reports was non-existent. Bottom line - avoid at all costs, you can get the same info for free. If this business is still alive in 3 years t will be a miracle.

Date of experience: August 23, 2015
New York
1 review
18 helpful votes
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Instant Checkmate heavily markets a "check your name for free" offer. They then suck you into watching for 10 minutes while they progress bar their way through all sorts of interesting sounding data base searches, with alarming and tantalizing progress messages, like "12 criminal records found for !"
At the end of all this nonsense, you can get your "free" report... if you BUY a subscription. It's totally annoying BS - as in bait-and-switch. The FTC ought to sue these idiots.

Date of experience: April 21, 2016

Overview

InstantCheckmate has a rating of 1.5 stars from 344 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 87th among Government Records sites.

service
83
value
87
shipping
30
returns
42
quality
72
This company responds to reviews on average within 2 days
+7