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InstantCheckmate

How would you rate InstantCheckmate?
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Arizona
1 review
0 helpful votes
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Interested..
October 4, 2022

I was disappointed with the service, but the lady on the phone sounded like she was very beautiful and forgive me butt only a hotty could have sounded that gorgeous and lively. Keep hiring more hot n sexy ladies peeps, she had a sense of humor and I find that very attractive in a woman.
That's my review, I was only interested in the sexy sounding lady, and I was just satisfied with her service and that sexy laugh of hers ya.
Be safe hot lady, we would have had a fun date, lol no jokes peeps she is probably drop dead gorgeous and probably with an $#*!, forgive my language but I calls it like I hears it.
Call me sexy!

Date of experience: October 4, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Matthew,
Thank you for taking the time to leave us your feedback.

Thank you,
Instant Checkmate Support

Texas
1 review
13 helpful votes
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Review
December 7, 2015

I joined instantcheckmate.com and conducted numerous searches for friends, and not 1 search provided me with the correct phone number. A couple of the addresses were accurate, but the phone numbers were either not in service, or incorrect. I would stay away from this site. What a waste of my money.

Date of experience: December 7, 2015
Kentucky
1 review
17 helpful votes
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Signed up and discontinued service within 1 hour. Very misleading advertising and constant attempts to up sell "premium services" that were advertised to be included in the basic service. This site is a fraud.

Date of experience: June 17, 2015
Texas
1 review
7 helpful votes
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This just prompts you out of your money! Was looking for my cousin in Dallas Texas, but they tell me she live in Kansas. No... we grew up there. All of the info report was on google and bing. They just charged me for nothing

Date of experience: April 23, 2017
Alabama
1 review
23 helpful votes
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This website is a scam. They will allow or sell to other companies or scammers your email addresses. Then, you will get hundreds of scam emails in one day. I am certain that this company is responsible. AVOID!

Date of experience: September 12, 2015
Illinois
3 reviews
34 helpful votes
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Don't just complain here.
September 12, 2015

They took my credit card info and had a great time with it on a Sunday. About a month after I had bought my own report. After threatening to go to the FTC I got about 134.00 back. Then the took out another charge. That fired me up and I submitted a complaint with the
FTC # *******. I highly recommend you all do the same so they find out what a fraud company this is and shut them down.

Date of experience: September 12, 2015
Oregon
8 reviews
28 helpful votes
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FRAUD
October 18, 2015

FRAUD-Per Wikipedia... is deliberate deception to secure unfair or unlawful gain.

From what I read I could cancel at any time which I did within a few days of service. I did phone and cancel but they deny this. So now my credit card company is backing them?
So now we will try their email, my email and their phone number.

Date of experience: October 18, 2015
California
1 review
15 helpful votes
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Terrible service
January 7, 2015

Terrible service. It lures you in by asking all kinds of information letting you think that you are doing recon on yourself or someone you know by getting a thorough public records report. I tried this using my own name and got absolutely nothing. The information was hopelessly outdated, incomplete and incorrect. I feel absurdly duped. Stay away! Its just a cunning way to get your money.

Date of experience: January 7, 2015
California
1 review
0 helpful votes
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Complete Ripoff
June 21, 2022

First off, great intro on the website because it looked very promising. Actually signing up for a subscription for their $5/mo membership turned our to be confusing online. Upon being close to giving up because of a 5 hour wait for my membership to go through, mysteriously the fee dropped to $1.99/mo. Finally fighting through the difficult website signup procedure, I tried a search and SURPRISE, upsell to $35/mo. On top of that, when testing it to see if me, myself and I could be searched, I got zero results. Yeah, me who lived in one place 20 years, with mortgage, jobs, emails, phone numbers, USA citizenship, marriage, kids, bla bla bla. Yeah, no result. I cancelled immediately and SURPRISE again, they charged me the full $5 anyway. Complete rip-off. Useless scam website.

Date of experience: June 21, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Alfredo,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to our dedicated Customer Care Team at (800) 222-8985. Our team is available from Monday - Friday 7:00am to 7:00pm PST* (10:00am - 10:00pm EST) so we can make things right.

Thank you

New Hampshire
1 review
16 helpful votes
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Total Fraud
July 28, 2015

Could not even get the sex right consistently in the search. Signed up for the 'Premium' to get arrest records and it came back with nothing, even though the party being searched has and extensive criminal history going back decades. Even basic search on others did not even reveal a Face Book page. Complete rip off.

Date of experience: July 28, 2015
Texas
1 review
24 helpful votes
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Fraud
September 24, 2015

Same crap as other reviewers. Nine screens telling me how shocked I am going to be with all the information they provide. Out of sheer curiosity, I paid via paypal (so I could cancel without calling) to see just what info they would provide. Surprise, surprise--unfortunately they couldn't find ANY info on the number I submitted! After nine pages of titillation they have NOTHING on the number!

Before admitting there actually was no report, the site gave me a button to get my (non-existent) report in pdf form for an additional $1.99.

Makes me vomit that Nigerian-Prince organization are able to freely operate in this country.

Date of experience: September 24, 2015
Texas
1 review
11 helpful votes
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This website can't provide the most obvious information on a person. I found more just googling the persons name and then they want to argue about their disclaimer saying they are not set up to give criminal backgrounds when that is exactly what they advertise!

Date of experience: October 20, 2015
Florida
9 reviews
6 helpful votes
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Total Rip Off!
June 1, 2023

$31 + to find out that the person I was looking for was my dad and he had a wife.
Yikes, I've know that for 72 years.
Absolutely no school, military service or job related information.
Beware!

Date of experience: June 1, 2023
Nicholas K. InstantCheckmate Rep
over a year old

Hello James,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.

Thank you

Ohio
1 review
0 helpful votes
Follow A D.
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You people make me sick. You listed a man who I'd a sex offender at my address who never resided here then tried to lie you couldn't do anything about it. Told me to call the police WHICH we have! You're putting innocent lives in danger! And should be ashamed of yourself!

Date of experience: July 27, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello A D.,
Thank you for taking the time to leave us with your feedback. Please send us an email detailing the issue at support@instantcheckmate.com and we will further assist you.

Thank you

North Carolina
1 review
21 helpful votes
Follow Shaynah S.
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The original small fee, I saw as to do a complete fee with updates so I would be covered knowing that IF this was a good company, this would be a valuable service. In retrospect, I would of never went down that road but being I did... here is how I handled getting my $$ back. I had paid via PayPal & told them I would put a stop to the claim & contact BBB immediately because they had flat out lied about the services they provide. It took less than 24 hours to have all my money returned to my account. I urge anyone thinking about trying their service to do one thing & one thing only! RUN!

Date of experience: October 30, 2015
Florida
1 review
8 helpful votes
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In my opinion, they suck you into their program and encourage unwitting people into divulging personal information about the person we are seeking, and after helping them add a lot of free information in their data base, they compel us unwitting pawns the privilege of paying for their update to continue our search.

Date of experience: May 19, 2017
Colorado
1 review
16 helpful votes
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You think you're signing up for the one-month, one-time only service, but there's a tiny asterisk that's associated to the fine print on the left that states that you are going to be charged every month unless you call and cancel. When you see the next month's charge, they tell you that they are charging you for the next month anyway, but will cancel future payments. I did a background check on myself using Instant Checkmate and they didn't come up with all that much and even got some of the phone numbers wrong. You have to wonder how thorough a job they do when they resort to those kinds of tactics. There's other businesses that do background checks, I recommend using them.

Date of experience: April 30, 2015
Washington
1 review
4 helpful votes
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This is a horrible site. Little to no information that is useful. Outdated old phone numbers that haven't been used in years, addresses associated that I've never lived, Using an 'AKA' that is not me. How do they stay in business.

Date of experience: March 10, 2020
Nicholas K. InstantCheckmate Rep
over a year old

Hello Anthony,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

California
1 review
21 helpful votes
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Charges to open an account/any relevant information charges extra all under the guise you are already paying for the reports you then have to pay for! Customer service refunded my money and cancelled my account though when I complained. Basic info didn't even have my current address/I've been licensed current address 10 years and have had police contact (although they did show a traffic tkt that was dropped as a "criminal traffic violation.").

Date of experience: October 22, 2015
Florida
1 review
19 helpful votes
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First off check mate offered a trial for a month. I signed on and found that it was wrong on all info. So i called and cancelled. Well all bills are paid by my office staff and are not always run by me... I was billed 2 yrs for a service I used and cancelled after a week. I was told sorry we will give you only $11.00 credit stay away from them...

Date of experience: November 21, 2015

Overview

InstantCheckmate has a rating of 1.5 stars from 344 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 86th among Government Records sites.

service
83
value
87
shipping
30
returns
42
quality
72
This company responds to reviews on average within 2 days
+7