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InstantCheckmate has a rating of 2.02 stars from 337 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about InstantCheckmate most frequently mention credit card, customer service, and phone number problems. InstantCheckmate ranks 22nd among Government Records sites.
This company responds to reviews on average within 19 days
No positive highlights yet
The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.
I was charged over $45 for ba report that when I clicked said $3.99. I'd give 0 stars if possible 3 charges to my bank and literally no real information. Canceled in 5 minutes but they seen to be cookie cutter responses to reviews with no actual resolution
I was charged over $45 for ba report that when I clicked said $3.99. I'd give 0 stars if possible 3 charges to my bank and literally no real information. Canceled in 5 minutes but they seen to be cookie cutter responses to reviews with no actual resolution
Tip for consumers:
That they would charge me 3 times and more then $40 more then told
This business put my email and password on the dark web. After much difficulty I was finally on the phone with a staff member, but it got me nowhere. Take my advice and don't give them any personal information. I will take matters on my own and get.to the bottom of this. Now I have to change my password. Not a happy camper.
Mary - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
Nothing here that cannot be easily and freely found with Google. Charged more than authorized. Completely disappointed.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
After answering questions totally unrelated to what I was looking for, I never did get the information I sought and paid for. A ripoff! Never again.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.
Hello, Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using Instant Checkmate, and we look forward to continuing to assist you in the future. Thank you, Instant Checkmate Support
Inaccurate information at best, Bullsh******* at most. There was very little information provided and what was provided here was inaccurate and incomplete. Waste of money.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Customer service representatives are awesome and very professional. Thank you and please keep it up!
Tip for consumers:
No tip. Just keep up the good work.
People I don't know, and addresses and phone numbers I don't recognize were inserted into my information. My marital status was nonexistent, which is a problem because I am trying to date. My daughter's information was totally made up! I wouldn't trust that any information is true since mine was so off. This is a dangerous service!
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you for understanding.
If I were to buy another subscription from any of the sites on the internet I suggest using a cash app card etc and only the right amount in that account so they can't keep charging. Be sure to turn off over draft pertection. I only purchased one subscription for $29.99 then I added two extra features for $2.99 each. Within 2 weeks I was charged for another $29.99 and multiple charges for $13.99 $7.99 $4.99 $2.99. I've been haggling with them for over a week and don't think I'm getting anywhere. I tried one more. I tried another app for $0.95 for 5 day trial but on the same day they charged me 3 times for total $69.97 I canceled by the time the trial was up. It was bout a week later when I saw the charges so I contact them by email and was told that it's company policy NOT TO GIVE REFUNDS which I think it should be illegal to do that. They said I didn't give good enough reason to warrant a refund as well. I've had it with these companies. Even after I canceled the subscription I still get charges.
Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
No marriage on anyone I looked up - all had been married; some multiple times. No death information on people that had been deceased for years. Criminal records not complete - knew of multiple convictions on multiple people that did not show up. Address information incorrect in most cases.
Tip for consumers:
Don't use this company.
Products used:
This is one of the poorest websites for background information. It was the first time I signed up for background being curious about others that had passed on. I was able to find more information just doing internet searches without the "in depth searches" of a background website. Would not recommend at all!
Hello Susan,
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you for understanding.
I only checked one person with your service and was unable to get any information. I had no problem canceling when month was up. My only criticism was the numerous pages of sex offenders which had nothing to do with what I was looking for.
Hello LaValle,
Thank you for taking the time to leave us with your feedback. We appreciate your comments and they will be relayed to the appropriate teams.
Thank you
The poor reviews seem mostly about the 'free' trial search in the ads. Those take forever to load up, then give poor information. The actual 'paid-for' search finds mostly current and accurate information. I have used this app since 2011, and find it very useful. I was debating continuing to use it since it IS expensive ($35. XX/month) but when I called tech support about a different issue (VERY HELPFUL, thanks guys!) Raul helped me solve the problem, then gave me a great new deal for $16.95/month. I frequently have strangers on and around my property for business reasons, and Instant Checkmate is a reliable source of background information. I was even able to find my first love (from 40 years ago) even though he was using an alias. He was better off 'lost' but c'est la vie.
Tip for consumers:
There are some mistakes, especially where it is a common name, and arrest records take some time to catch up, but they eventually make it into the database.
Products used:
Background check application.
Hello Joann,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and will be sure to pass along your kind words to Raul and his team!
Thank you,
Instant Checkmate Support
Have used this at a reduced rate for more than a year. Not a wise investment. Most of the information is inaccurate and/or completely out of date. Also, ICM's so called 'terms of service' will not allow you to research business associates, (e.g., people you meet in a business setting, whether you have a business relationship or not) (?). Wish I could give this business '0' stars. There are multiple more cost effective competitors. Look around on the internet. JP
Tip for consumers:
Go research competitors in this market segment. There are MANY of them which provide dramatically better service.
Products used:
InstantCheckMate(ICM) is an online search business which 'claims' to provide 'hidden insights' into the individuals search. Most of the information provided is 'wildly' inaccurate, or severely out of date (valid 15 years ago). The organization has extremely poor customer service. The apparent and 'false' high reviews for this service are completely unjustified. There are many competitors in the same market segment, which provide a dramatically better product. In addition, the price is NOT competitive for what you get, and this scam of a business will try to raise the price every month. Apparently, the owner needs funds for his THIRD yacht and SECOND personal jet. The firm is based in SanDiego. Wish I could have given '0' stars for ICM - not an option. Sh*****e of a company.
Hello James,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
The only reason I purchased a membership was whe I ran a preliminary check on my deceased brother, they claimed he had over $80,000.00 in unclaimed assets and he left behind a widow and their son. They charged me the membership fee of 28$ and then charged me an additional 4$ for a surprise "download fee"! No further mention was made of unclaimed assets, and every job listed as employment... EVERY SINGLE JOB... was wrong, and there was no record of his correct employment, although they had his address, birthdate, date of death, and phone number. Fraudulent. You will never reach anyone by phone, either.
Tip for consumers:
After you pay your ridiculous membership fee there is a $3.99 fee for downloading each "unlimited report". Dont get sucked in with these parasites. They will lie to you by saying the person you want to search has "unclaimed assets".
Products used:
Person search. Horrible experience. If I could give Instant a lower review I would.
Hello Karyn,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.
Thank you
It's a great tool. Never lets me down. Every background, phone, address search I do returns the exact information that I was hoping for!
Hello,
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Instant Checkmate, and we look forward to providing you with our services again in the future.
Thank you,
Instant Checkmate Support
Absolute garbage! This business sent me a bunch of wrong information and non was beneficial. They also automatically sign you up for monthly service when I thought I was paying a one time fee. Doesn't work save your money.
Hello Jason,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to us at support@instantcheckmate.com and we will make things right.
Thank you
The application didn't have what information that I truly needed, so it didn't do me any good. I would recommend they give all the important information that is highlighted and advertised.
Hello Pamela,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
The web site is one of the most user friendly I have ever used. All of the entry points are well described so that the information that results is correct. The instructions are never confusing. If you do have questions the staff is quick to answer the phone and help you complete the tasks. No other website results in the complete reports with the clarity that occurs here.
Products used:
Background check
Hello Richard,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and were able to navigate our site so easily! We look forward to continuing to assist you.
Thank you,
Instant Checkmate Support
I wanted to make sure that all my information is correct. Places I've lived are correct. Since my personal information (identity) has been hacked, I didn't want to find out that I lived somewhere else that I've never been to. My last known address in Colorado is correct since I've been off grid since 2017. I will definitely use your app again. Thank you for giving me some comfort.
Tip for consumers:
It’s helpful when doing background check on yourself. You don’t want to be surprised that you lived in another city let alone another state! More information you have, better search you will have.
Products used:
I used instant checkmate
Hello Gina,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and were able to check up on all your information. We look forward to assisting you again in the future!
Thank you,
Instant Checkmate Support
The check gave almost ZERO information. They promised military records but there was nothing. A box popped up when I was putting in info saying there was 0ver 500k in unaccessed funds but in the report gave no finance info at all. Couldn't even give employment or education info even though the person I was checking on had a college degree and worked for the same company over 40 years. Included bogus info on some stranger out in California.
Hello,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
I think its a scam i would just go to trust worthy sites like directscreening.com they have a national background search for $16.00. It stays stuck on pending forever.
Tip for consumers:
use directscreening.com its easier and more accurate.
Products used:
background check on myself for a job
Hello Juliana,
Thank you for taking the time to leave us with your feedback. If you are still experiencing any issues, please call our dedicated Customer Care Team at 800) 222-8985, or email them at support@instantcheckmate.com, so we can make this right.
Thank you
I paid for what they promised would be a death notice. They advertise services that they do NOT provide. In fact the service they provide is free information one can obtain on a simple internet search. None of what's in their 'report' is what they claim to offer. Completely fraudulent scam company. Beware! Save your money don't waste it on Instant Checkmate.
Tip for consumers:
Don’t ever use Instant Checkmate they’re a scam and fraudulent company!
Products used:
None of what Instant Checkmate provided is of use. It’s information one can obtain for free.
Hello Karen,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Thank you
I used their service mostly to see how much of a scam it could be. Paid up, waited for the results... got the results, they were identical to the free (and inaccurate) info you can find out there on other sites. Then waited to see how long it would take for the unique email address I used only with them to receive spam. 4 months as it turns out, yesterday the spams started pouring into that address. It's not enough that they charge you for info you can find for free yourself, they also profit from selling your info to spammers.
Tip for consumers:
If it feels like a scammer's site, it probably is.
Products used:
Phone number search
Hello Paul,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
$30.00 wasted. They gave me practically NOTHING for information. I'd give them a zero star if I could.
Tip for consumers:
Don't waste your time or money.
Hello c d.,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
We put Accurate information in and found absolutely no new information that we were looking for. We put the same information on fastpeople.com and US phone people.com and melissa.com and go way more information from those websites. Instant checkmate is a scam scam scam I had it for two hours and they will not return my money bother with this they probably just want to collect information.
Tip for consumers:
No matter how much personal information that you know about yourself and put in this website cannot find accurate information about your past. What they give is no more than what you can look up yourself on US phonebook or fast people search
Products used:
None
Hello Julia,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
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The Leading Background Search and People Search tool on the internet. Enter a name and state to start your people search and run a background check.
Rikki - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you