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InstantCheckmate has a rating of 1.6 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 85th among Government Records sites.
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The $ I paid gave me what I asked for and more. Didn't know I signed up for autopay monthly...but the company took care of it. I only paid for what I needed and they delivered greatly.
For the last two weekends the web site has been down, there is no way to call or contact anyone I tired email and phone, no one cares
Hello Dan,
We apologize that you have not been able to get full use of our services. Please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.
Thank you
I was very impressed by the amount and accuracy of all the information I had gotten I recommend it for anyone
Hello Phillip,
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed using our services, and we look forward to continuing to assist you in the future!
Thank you,
Instant Checkmate Support
My customer service rep was great friendly fast and courteous and he provided the most respectable customer service ever
Hello Crystal,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your services, as well as our dedicated Customer Care Team! We look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
You can find out more information just doing a Google search and looking at the white pages. This was so stupid and such a waste of money. They obviously must have fake good reviews. No arrest records persons been arrested six times doesn't even have the persons birthday. I can find that out for free on white pages and regular google searches. You would think $35 would actually get you information. The site has you waiting forever as if its actually pulling up information on someone.
How is this site legal its a scam.
Hello Claude,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Thank you
I was sent to this site from the County Court website. I also looked it up to see if it was legit. Given that it was seemingly being used by the court and the initial information I got was that it was legit, I went ahead and did a one month (I only needed one report). Boy, do I regret it! All I can see is the dashboard, which has a lot of errors, but I can't open or download anything because the site doesn't work properly and it freezes up my computer. There is definitely missing information and a lot of completely incorrect information. These people are just buying old and unverified lists and then publishing it. This is such a scam!
Hello MJ,
Although we are happy you gave us this feedback, we are sorry to see that this happened. If you need assistance navigating our site, or need to report any site issues, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 7:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
The customer service is outstanding very precise and informational. I would recommend this service to anyone. Thank you all your help.
Hello Thomas,
Thank you for taking the time leave us with your feedback. We are delighted to see that you enjoyed your experience with us, as well as with our dedicated Customer Care Team. We look forward to continuing to assist you in the future!
Thank you,
Instant Checkmate Support
The moment I completed a 1 month subscription, the spam emails came pouring in, now over 200 daily - tried to find myself@ 4 previous addresses/states and it found nothing - any alternative will be better
Hello Pat,
Thank you for your inquiry. Pursuant to the Instant Checkmate privacy policy, by submitting your email address via our site, you consented to receive emails from Instant Checkmate, our affiliates, and third parties concerning promotional offers unrelated to Instant Checkmate. Customers may opt out of receiving these email messages at any time by clicking on the “Unsubscribe” link at the bottom of each email.
Thank you
Nightmare alert. Once they get you for a month, you have no ability to cancel. They block even their 800 number once they get my number. Then I needed my password. On forget my password they promise to send a confirmation email and did not. I did this several times. Still no ability. I've reported them to the Attorney General.
Hello Rik,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.
Thank you
The worst possible customer service action a company can take is to make a potential customer sit through 40 minutes of "analysis" and then reveal the overpriced service. I can't believe I fell for this bull$#*! and only hope someone else reads this before going through the same daunting process.
Hello Meghan,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Thank you
I search my own number it was given me wring information please don't believe this website totally cracked up when i realized and read reviews people either destroyed their own life from their own hand or the reviews are fake good luck
Hello Far,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
I was looking for someone and found them. Got information about them glad I did it wasn't good information about them Thsnk You so much
Hello Mary,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
I normally don't write reviews, but I felt like I had to. So here it goes...
UPDATE---my agent wrote me back and gave me 35.12 dollars worth of money back! I
My other agent did get back to me last week and she said like "we get our data from numerous public sources. The information is then uploaded into our database.If you are getting inaccurate information on our site, it's due to the information we obtain. Unfortunately, we cannot edit or manipulate the data. When you purchase a subscription, we guarantee that we will search every database available to us; however, because we simply display records as they're provided to us, we cannot guarantee the content of the records that may show up in the final report."
So far instant checkmate hasn't contacted me about my experience and my gut feeling it it probably NEVER will.
At least I found sex offenders living near my area. I really like it a lot. The addresses here are more current than the ones I found on Spokeo. It even offered me the option to delete records.
However, I still won't recommend instant checkmate...
Sorry I didn't take screenshots otherwise I would've had uploaded it!
Hello Mark,
Thank you for taking the time to leave us with your feedback. We apologize if there were any issues with your payment, but it looks as though that has been resolved. Please do not hesitate to reach out if there is anything else we can assist you with.
Thank you
I only checked one person with your service and was unable to get any information. I had no problem canceling when month was up. My only criticism was the numerous pages of sex offenders which had nothing to do with what I was looking for.
Hello LaValle,
Thank you for taking the time to leave us with your feedback. We appreciate your comments and they will be relayed to the appropriate teams.
Thank you
There is nothing in there that you can't find yourself online in the Public Records. Don't waste $$
Hello Sarah,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
I've been using for years. I basically use it to track old friends, coworkers I haven't seen in years, and birthdays I forgot about. I love it. I used it once on a reverse phone number. Someone was harassing me. Customer service are always so friendly.
Hello Tee,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you've enjoyed using our services, as well as speaking with our dedicated Customer Care Team. Sorry to hear that you were being harassed over the phone before. We look forward to continuing to assist you in the future.
Thank you,
TruthFinder Support
It states that it will find information that you may not have found elsewhere online. Looking up myself, obviously, a few things I found. They had my age wrong. There was no work experience despite multiple jobs, quite a few of which were full-time and taxed. Any information they had was either out of date, inaccurate, or just non-existent. I was hoping they would have the information I was looking for that I couldn't remember, but there was nothing. And the excuses that the computer had was, "maybe there are no records to be found!" The only thing I found easy about the whole thing, was setting up the payment information and finding all of the different stuff you could pay for. Clearly it is just a money trap and not a quality service. I am grateful for cheaper trials or else I would be much more upset for wasting my time and money.
Hello Devin,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
One screen says $1. Another says $5. Last screen says $35.12. No way to get back to the $1 screen. It's a scam to sucker you in and get more money.
Hello C L.,
Thank you for taking the time to leave us with your feedback. If you feel that you have been incorrectly charged, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.
Thank you
After signing up to perform a background check I went round and round on the website asking me endless questions. In other words, I didn't receive anything except a bunch of aggravation.
Hello Michael,
Thank you for taking the time to leave us your feedback. If you feel that you did not receive what you paid for please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.
Thank you
I was disappointed with the service, but the lady on the phone sounded like she was very beautiful and forgive me butt only a hotty could have sounded that gorgeous and lively. Keep hiring more hot n sexy ladies peeps, she had a sense of humor and I find that very attractive in a woman.
That's my review, I was only interested in the sexy sounding lady, and I was just satisfied with her service and that sexy laugh of hers ya.
Be safe hot lady, we would have had a fun date, lol no jokes peeps she is probably drop dead gorgeous and probably with an $#*!, forgive my language but I calls it like I hears it.
Call me sexy!
Hello Matthew,
Thank you for taking the time to leave us your feedback.
Thank you,
Instant Checkmate Support
Answer: No, you can't see anyone's call log or texts. At first it was 1.98 to receive access to the report. Then once I paid the 1.98 I selected "access report" (again) then I was promoted to select a membership Lowest being 22$. Most options tell you that you're paying that amount the same day but the cheapest membership didn't say you would be paying the same day but you are. So roughly 24$ to see what you could've found on Google. When you get to the phone log part it says "you're stuck" or some bull crap probably pay more money which is unreal as you have selected a membership already. This is a rip off there's just now around it smh
Answer: Contact your credit card company, tell them that InstantCheckmate is making unauthorized charges to your card; have your credit card company cancel your card and issue you a new one. I know, it sucks. That's what I had to do. For several months I got "declined payment" indicators listed in my online credit statement, which was good, because InstantCheckmate couldn't get their fraudulent charge to go through. The police, the FBI, or FTC or somebody needs to crack down on InstantCheckmate. I guess maybe it'll take a class action lawsuit against them. But really, the wisest thing to do is to cancel your credit card, have a new one issued -- and be extremely cautious and careful from now on to whom and where you use and give your credit card number. I know, it's a pain in the a##! Good luck. Cheers.
Answer: Absolutely not worth the money they give you incomplete answers and keep charging you for additional answers. Incorrect &/or incomplete reports. Stay far away!
Answer: Appears to be feedback manipulation on consumeraffairs.com to me. Notice all of the replies from Instant Checkmate. They had no current or correct info for me other than my childrens names, which I can find easily anyplace.
Answer: I recommend watching your credit card statement for additional charges for a few months. This company is notorious for not cancelling accounts.
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Hello Gloria,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and that we were able to clear up any confusion about your subscription. We look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support