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InstantCheckmateReviews 345

1.6

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InstantCheckmate Reviews Summary

InstantCheckmate has a rating of 1.6 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 85th among Government Records sites.

service
85
value
89
shipping
32
returns
44
quality
74
This company responds to reviews on average within 14 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Great Value
December 30, 2022

The $ I paid gave me what I asked for and more. Didn't know I signed up for autopay monthly...but the company took care of it. I only paid for what I needed and they delivered greatly.

Date of experience: December 29, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Gloria,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and that we were able to clear up any confusion about your subscription. We look forward to continuing to assist you in the future.

Thank you,
Instant Checkmate Support

Tennessee
2 reviews
1 helpful vote
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Down on weekends
December 4, 2022

For the last two weekends the web site has been down, there is no way to call or contact anyone I tired email and phone, no one cares

Date of experience: December 4, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Dan,
We apologize that you have not been able to get full use of our services. Please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.

Thank you

New York
1 review
0 helpful votes
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I was very impressed by the amount and accuracy of all the information I had gotten I recommend it for anyone

Date of experience: December 2, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Phillip,
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed using our services, and we look forward to continuing to assist you in the future!

Thank you,
Instant Checkmate Support

California
1 review
0 helpful votes
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Exceptional
December 1, 2022

My customer service rep was great friendly fast and courteous and he provided the most respectable customer service ever

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Date of experience: November 30, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Crystal,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your services, as well as our dedicated Customer Care Team! We look forward to continuing to assist you in the future.

Thank you,
Instant Checkmate Support

Georgia
1 review
2 helpful votes
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What a waste of 35.oo
November 26, 2022

You can find out more information just doing a Google search and looking at the white pages. This was so stupid and such a waste of money. They obviously must have fake good reviews. No arrest records persons been arrested six times doesn't even have the persons birthday. I can find that out for free on white pages and regular google searches. You would think $35 would actually get you information. The site has you waiting forever as if its actually pulling up information on someone.

How is this site legal its a scam.

Date of experience: November 26, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Claude,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.

Thank you

Texas
8 reviews
59 helpful votes
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A total scam!
November 16, 2022

I was sent to this site from the County Court website. I also looked it up to see if it was legit. Given that it was seemingly being used by the court and the initial information I got was that it was legit, I went ahead and did a one month (I only needed one report). Boy, do I regret it! All I can see is the dashboard, which has a lot of errors, but I can't open or download anything because the site doesn't work properly and it freezes up my computer. There is definitely missing information and a lot of completely incorrect information. These people are just buying old and unverified lists and then publishing it. This is such a scam!

Date of experience: November 16, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello MJ,
Although we are happy you gave us this feedback, we are sorry to see that this happened. If you need assistance navigating our site, or need to report any site issues, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 7:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.

Thank you

Massachusetts
1 review
0 helpful votes
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The customer service is outstanding very precise and informational. I would recommend this service to anyone. Thank you all your help.

Date of experience: November 16, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Thomas,
Thank you for taking the time leave us with your feedback. We are delighted to see that you enjoyed your experience with us, as well as with our dedicated Customer Care Team. We look forward to continuing to assist you in the future!

Thank you,
Instant Checkmate Support

North Carolina
1 review
3 helpful votes
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DONT DO IT
November 12, 2022

The moment I completed a 1 month subscription, the spam emails came pouring in, now over 200 daily - tried to find myself@ 4 previous addresses/states and it found nothing - any alternative will be better

Date of experience: November 12, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Pat,
Thank you for your inquiry. Pursuant to the Instant Checkmate privacy policy, by submitting your email address via our site, you consented to receive emails from Instant Checkmate, our affiliates, and third parties concerning promotional offers unrelated to Instant Checkmate. Customers may opt out of receiving these email messages at any time by clicking on the “Unsubscribe” link at the bottom of each email.

Thank you

Texas
1 review
0 helpful votes
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Nightmare alert. Once they get you for a month, you have no ability to cancel. They block even their 800 number once they get my number. Then I needed my password. On forget my password they promise to send a confirmation email and did not. I did this several times. Still no ability. I've reported them to the Attorney General.

Date of experience: November 8, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Rik,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.

Thank you

Florida
1 review
0 helpful votes
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The worst possible customer service action a company can take is to make a potential customer sit through 40 minutes of "analysis" and then reveal the overpriced service. I can't believe I fell for this bull$#*! and only hope someone else reads this before going through the same daunting process.

Date of experience: October 27, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Meghan,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.

Thank you

New York
1 review
0 helpful votes
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Fake web site
October 20, 2022

I search my own number it was given me wring information please don't believe this website totally cracked up when i realized and read reviews people either destroyed their own life from their own hand or the reviews are fake good luck

Date of experience: October 20, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Far,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thank you

Iowa
1 review
0 helpful votes
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Found
October 21, 2022

I was looking for someone and found them. Got information about them glad I did it wasn't good information about them Thsnk You so much

Date of experience: October 20, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Mary,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future.

Thank you,
Instant Checkmate Support

Utah
3 reviews
1 helpful vote
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I normally don't write reviews, but I felt like I had to. So here it goes...
UPDATE---my agent wrote me back and gave me 35.12 dollars worth of money back! I
My other agent did get back to me last week and she said like "we get our data from numerous public sources. The information is then uploaded into our database.If you are getting inaccurate information on our site, it's due to the information we obtain. Unfortunately, we cannot edit or manipulate the data. When you purchase a subscription, we guarantee that we will search every database available to us; however, because we simply display records as they're provided to us, we cannot guarantee the content of the records that may show up in the final report."
So far instant checkmate hasn't contacted me about my experience and my gut feeling it it probably NEVER will.
At least I found sex offenders living near my area. I really like it a lot. The addresses here are more current than the ones I found on Spokeo. It even offered me the option to delete records.
However, I still won't recommend instant checkmate...
Sorry I didn't take screenshots otherwise I would've had uploaded it!

Date of experience: October 20, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Mark,
Thank you for taking the time to leave us with your feedback. We apologize if there were any issues with your payment, but it looks as though that has been resolved. Please do not hesitate to reach out if there is anything else we can assist you with.

Thank you

California
1 review
0 helpful votes
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Would use again
October 16, 2022

I only checked one person with your service and was unable to get any information. I had no problem canceling when month was up. My only criticism was the numerous pages of sex offenders which had nothing to do with what I was looking for.

Date of experience: October 14, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello LaValle,
Thank you for taking the time to leave us with your feedback. We appreciate your comments and they will be relayed to the appropriate teams.

Thank you

Florida
1 review
0 helpful votes
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Waste of Money
October 13, 2022

There is nothing in there that you can't find yourself online in the Public Records. Don't waste $$

Date of experience: October 13, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Sarah,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thank you

Georgia
1 review
0 helpful votes
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I love it
October 12, 2022

I've been using for years. I basically use it to track old friends, coworkers I haven't seen in years, and birthdays I forgot about. I love it. I used it once on a reverse phone number. Someone was harassing me. Customer service are always so friendly.

Date of experience: October 11, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Tee,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you've enjoyed using our services, as well as speaking with our dedicated Customer Care Team. Sorry to hear that you were being harassed over the phone before. We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

California
1 review
0 helpful votes
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It states that it will find information that you may not have found elsewhere online. Looking up myself, obviously, a few things I found. They had my age wrong. There was no work experience despite multiple jobs, quite a few of which were full-time and taxed. Any information they had was either out of date, inaccurate, or just non-existent. I was hoping they would have the information I was looking for that I couldn't remember, but there was nothing. And the excuses that the computer had was, "maybe there are no records to be found!" The only thing I found easy about the whole thing, was setting up the payment information and finding all of the different stuff you could pay for. Clearly it is just a money trap and not a quality service. I am grateful for cheaper trials or else I would be much more upset for wasting my time and money.

Date of experience: October 10, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Devin,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thank you

California
2 reviews
1 helpful vote
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One screen says $1. Another says $5. Last screen says $35.12. No way to get back to the $1 screen. It's a scam to sucker you in and get more money.

Date of experience: October 10, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello C L.,
Thank you for taking the time to leave us with your feedback. If you feel that you have been incorrectly charged, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.

Thank you

Georgia
1 review
0 helpful votes
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Poor Website
October 8, 2022

After signing up to perform a background check I went round and round on the website asking me endless questions. In other words, I didn't receive anything except a bunch of aggravation.

Date of experience: October 8, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Michael,
Thank you for taking the time to leave us your feedback. If you feel that you did not receive what you paid for please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.

Thank you

Arizona
1 review
0 helpful votes
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Interested..
October 4, 2022

I was disappointed with the service, but the lady on the phone sounded like she was very beautiful and forgive me butt only a hotty could have sounded that gorgeous and lively. Keep hiring more hot n sexy ladies peeps, she had a sense of humor and I find that very attractive in a woman.
That's my review, I was only interested in the sexy sounding lady, and I was just satisfied with her service and that sexy laugh of hers ya.
Be safe hot lady, we would have had a fun date, lol no jokes peeps she is probably drop dead gorgeous and probably with an $#*!, forgive my language but I calls it like I hears it.
Call me sexy!

Date of experience: October 4, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Matthew,
Thank you for taking the time to leave us your feedback.

Thank you,
Instant Checkmate Support

From the business

The Leading Background Search and People Search tool on the internet. Enter a name and state to start your people search and run a background check.


instantcheckmate.com
Founded in 2010
San Diego, United States
+7