This started as a free search and then a 1 month sign up which turned into a 10 month auto charge at 22.86 per month! You must call to cancel, I happen to notice this recurrent charge on my CC way to late. Instant Checkmate should be required to notify it's customers of this recurrent charge especially when they can see that the customer did not use the services for months. Simply bad business and preying on the consumer. I did not want the recurring service at all after seeing the results for my initial searches as you can get the majority of the information free these days with some simple searches. So basically Instant Checkmate you are one big deception and con and will burn in hell appropriately, don't forget your sunscreen ;) ,,!,,
Instant Checkmate is a great service. They are very through and concise. I have used them a few times when I needed more help with accessing information for one reason or another. I will use them again as the issues arise.
I had a family project to work on and this site helped tremendously! I'm very happy with the information I've received for the price and thus far it is all pretty accurate. Will maintain my membership until the end of my project! Fair pricing compared to other sites also!
Hello S T.,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and were happy with the information! We look forward to assisting you again in the future:)
Thank you,
Instant Checkmate Support
Thank you instant checkmate and Paul for helping me out during this process. Got everything I needed while using the app, and Paul made it easy to cancel my subscription when it was no longer needed. Much appreciated team!
Hey Alexander,
Thank you for taking the time to lave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Paul and his team! We look forward to assisting you again in the future:)
Thank you,
Instant Checkmate Support
The web site is one of the most user friendly I have ever used. All of the entry points are well described so that the information that results is correct. The instructions are never confusing. If you do have questions the staff is quick to answer the phone and help you complete the tasks. No other website results in the complete reports with the clarity that occurs here.
Hello Richard,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and were able to navigate our site so easily! We look forward to continuing to assist you.
Thank you,
Instant Checkmate Support
At first I was excited. It claimed it was free, and was instant. It was the opposite. It took me 15 min to fill out the information, and it wan't free! $%^&! It was a cool idea, but it didn't perform. :(
I only checked one person with your service and was unable to get any information. I had no problem canceling when month was up. My only criticism was the numerous pages of sex offenders which had nothing to do with what I was looking for.
Hello LaValle,
Thank you for taking the time to leave us with your feedback. We appreciate your comments and they will be relayed to the appropriate teams.
Thank you
I found the charge on my account confronted my daughter and found that she had used this for her to try to locate someone and she did called to have it canceled and customer service was very helpful with making the cancelation an easy transition
Hello Kim,
Thank you for taking the time to leave us with your feedback. We are delighted to see that your daughter was able to find what she was looking for, and that you had a positive experience with our dedicated Customer Care Team! We look forward to assisting you again in the future.
Thank you,
Instant Checkmate Support
When will ICM IT people add the ability to use Folders to keep all these background reports organized? As it is, the amount of reports is overwhelming after a while and the ability to find /return to a certain report is extremely difficult with all the growing stacks of incorrect (misidentified) reports. Or at least, can't ICM add the capability to look at a generated report and have the option to save it, or discard it.? Why not have something so simple yet effective? AND only being able to delete report from the online phone ICM APP is ridiculous. All these troubles are making it seem pretty inviting for us to return back to Spokeo, Been Verified or Spyfly and use their services instead. ICM has a good product but ICM needs to stay up with the times or be left in the dust of history.
I normally don't write reviews, but I felt like I had to. So here it goes...
UPDATE---my agent wrote me back and gave me 35.12 dollars worth of money back! I
My other agent did get back to me last week and she said like "we get our data from numerous public sources. The information is then uploaded into our database.If you are getting inaccurate information on our site, it's due to the information we obtain. Unfortunately, we cannot edit or manipulate the data. When you purchase a subscription, we guarantee that we will search every database available to us; however, because we simply display records as they're provided to us, we cannot guarantee the content of the records that may show up in the final report."
So far instant checkmate hasn't contacted me about my experience and my gut feeling it it probably NEVER will.
At least I found sex offenders living near my area. I really like it a lot. The addresses here are more current than the ones I found on Spokeo. It even offered me the option to delete records.
However, I still won't recommend instant checkmate...
Sorry I didn't take screenshots otherwise I would've had uploaded it!
Hello Mark,
Thank you for taking the time to leave us with your feedback. We apologize if there were any issues with your payment, but it looks as though that has been resolved. Please do not hesitate to reach out if there is anything else we can assist you with.
Thank you
Identifying my contacts with people I never met or spoke with in any way, yes, I had lived in an apartment with neighbors whose last name may have been the same as mine, but I never met these people as I was involved writing and playing my piano. Other erroneous information about me also I located. As far as my husband, whose first and last names are common, checkmate crossed him not only with a lawyer whose first and last name were the same as my husband's m, but so much erroneous information was included that I concluded that vip records prior to about 1990 were ignored, perhaps because many agencies do not maintain within reasonable access such old records. Many people and organizations clearly have used the internet to gather vast arrays of files and information that ignores older files in order to gather earnings. Inaccurate, in fact shockingly erroneous information that I witnessed of this background checker is the reason that many people no longer trust the internet.
Hello Cynthia,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
I was notified my email and password was stolen from using this site. They have had a security breach of customer information and have failed to inform those who were affected. My cc company just sent me a message my email and password was for sale on the dark web. I have a monitoring service and they know here it came from
Hello Kate,
Thank you for your message. You are correct that we unfortunately experienced a data security incident implicating limited account information for customer accounts created before 2019. We were the first ones to provide notice of the incident publicly by posting a statement on our website that you can read here (https://www.instantcheckmate.com/security-incident-alert/?ref=home). As the statement indicates, the disclosed list primarily included names, emails and phone numbers. It did NOT include payment information, means to compromise customer accounts or evidence user activity (such as search histories).
We are treating this matter with the utmost seriousness and urgency and will post new information of interest on our website as it becomes available. We remain committed to looking out for our subscribers’ interest in this, and all matters, involving the security of their information.
Total rip off. Doesn't give what is promised. Paid about 35.00 and got age and zodiac sign. Wants more money for anything else. But even then you can't get it. Better to pay a P. I.
I should have read the reviews first.
Searched myself - site wanted nearly $30/month for searches & reports. Had 2 lower cost levels. When I declined all those, it offered a 5 day trial for $1, so I bit. Turns out the info they have is old (10 yrs or so out-of-date) and inaccurate (things I never heard of linked to my name, which isn't all that common). Needless to say, I cancelled. They told me I could continue to search for rest of 5 days but when I continued that same day, they got my Hotmail account locked! The next email I got from them had a msg that the sender FAILED the fraud check. Now you know.
How I wish I had checked this site before signing up for Checkmate. What a total worthless rip-off. After paying the initial $24.99, one is then charged an extra fee each step of the way for "premium" information. It just feels smarmy and cheap. I hope they don't make it impossible for me to cancel before the next month's automatic billing.
Signed up for the $1 trial and cancelled immediately after 1st search. The info given to me I had already found on the web for free and within seconds. Supposedly there was more info available but that would cost $19.99. This is nothing more that a bait & switch con. Don't waste your time or money.
I paid for one month membership in March. Just realized they have been stealing money from my credit card every month since. The so called "background check" they provide is very inaccurate and so bad, you can find better info for free on google. These people are scammers! Based on my experience, I would recommend to stay away. They need to be held legally responsible for theft.
Make sure you know the charge is monthly before putting in your credit card number. We found three monthly charges for $29.63 each after requesting one lookup back in October. Requested cancellation today (12/28/2015). We'll let you know how long that takes.
Completely useless! Do not subscribe, they give you no info that you can't find on your own, charge a monthly fee, and then if you want the criminal report, etc... you have to pay MORE! This site is a complete scam.
I am a security professional who uses a number of sites for information regarding cases I am working. Three years ago I used this website once (without any meaningful result). I recently found that they'd been billing me $22.86 a month for the last 3 years. Clearly I should review credit card statements in detail. And I should choose reputable vendors to do business with. I made a mistake, but will ensure that my colleagues in the industry don't make the same one.
Answer: No, you can't see anyone's call log or texts. At first it was 1.98 to receive access to the report. Then once I paid the 1.98 I selected "access report" (again) then I was promoted to select a membership Lowest being 22$. Most options tell you that you're paying that amount the same day but the cheapest membership didn't say you would be paying the same day but you are. So roughly 24$ to see what you could've found on Google. When you get to the phone log part it says "you're stuck" or some bull crap probably pay more money which is unreal as you have selected a membership already. This is a rip off there's just now around it smh
Answer: Contact your credit card company, tell them that InstantCheckmate is making unauthorized charges to your card; have your credit card company cancel your card and issue you a new one. I know, it sucks. That's what I had to do. For several months I got "declined payment" indicators listed in my online credit statement, which was good, because InstantCheckmate couldn't get their fraudulent charge to go through. The police, the FBI, or FTC or somebody needs to crack down on InstantCheckmate. I guess maybe it'll take a class action lawsuit against them. But really, the wisest thing to do is to cancel your credit card, have a new one issued -- and be extremely cautious and careful from now on to whom and where you use and give your credit card number. I know, it's a pain in the a##! Good luck. Cheers.
Answer: Absolutely not worth the money they give you incomplete answers and keep charging you for additional answers. Incorrect &/or incomplete reports. Stay far away!
Answer: Appears to be feedback manipulation on consumeraffairs.com to me. Notice all of the replies from Instant Checkmate. They had no current or correct info for me other than my childrens names, which I can find easily anyplace.
Answer: I recommend watching your credit card statement for additional charges for a few months. This company is notorious for not cancelling accounts.
InstantCheckmate has a rating of 1.5 stars from 344 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 86th among Government Records sites.
Hey Kathleen,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and look forward to assisting you again in the future!
Thank you,
Instant Checkmate Support