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InfotracerReviews 7,606

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
709
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Stacy H.
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Can't really rate u anything I haven't had the chance u use it yet. It went from approving my card and the rating came on screen. So... I guess you have to wait. Merry christmas

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 4, 2019
California
1 review
0 helpful votes
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It took 3 times to make the payment
January 3, 2020

It took 3 times to make the payment. I tried 2 times using my credit card. Both times got a message saying there was a problem with my card and no payment was taken. 30seconds later I get text alert from my Bank showing the amount was debited from my account both times. I finally had to go to PayPal make the payment

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 4, 2019
Washington
1 review
0 helpful votes
Follow Oneto E.
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Sorry to have signed up for continuing. Just wanted one time report

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2019
Maryland
1 review
0 helpful votes
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Please ask again later If I try to cancel and can't.

Date of experience: December 3, 2019
Illinois
1 review
0 helpful votes
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10
December 6, 2019

10

Date of experience: December 3, 2019
Illinois
1 review
0 helpful votes
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..
December 4, 2019

..

Date of experience: December 1, 2019
Georgia
1 review
0 helpful votes
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Great for my first time using it wasnt hard to navigate

Date of experience: November 25, 2019
Florida
1 review
0 helpful votes
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?
November 27, 2019

?

Date of experience: November 24, 2019
Oklahoma
1 review
0 helpful votes
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:(
December 22, 2019

:(

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2019
Texas
1 review
0 helpful votes
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Good job finding quick results
November 23, 2019

Good job finding quick results. Impressed so far but just begun.

Date of experience: November 20, 2019
Utah
1 review
0 helpful votes
Follow Leanna H.
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We should be told that payment is required before we wait for the records to be found.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 20, 2019
Louisiana
1 review
0 helpful votes
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SO many things to fill out and still haven't received any information that i've requested.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 20, 2019
Wisconsin
1 review
0 helpful votes
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It been ok so far if this don't work I'll.be flipping Hot

Date of experience: November 20, 2019
Canada
1 review
0 helpful votes
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Excellent
November 22, 2019

Excellent. You've lived up to your ads to the letter.

Date of experience: November 19, 2019
Illinois
1 review
0 helpful votes
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I may have rated higher but, was not given the chance to test the application

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 18, 2019
Spain
1 review
0 helpful votes
Follow Lourdes T.
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Quisiera una corfirmacion, sobre mi madte, pienso que la he encontrado, debo leer la información gracias

Date of experience: November 18, 2019
Nevada
1 review
0 helpful votes
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So far I like, the best one yet, this app proves it's information and goes deeper than any other app out there..

Date of experience: November 18, 2019
Florida
1 review
0 helpful votes
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Easy to access and timely and accurate information.

Date of experience: November 15, 2019
Texas
1 review
0 helpful votes
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This is a rip-off!
December 14, 2019

I noticed that there was a charge on my bank account for 19.00 even after I had cancelled the free trial I was still charged and the lady whom I talked to said that they couldn't reverse the charges. I would give them a big fat zero if I could.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2019
Pennsylvania
1 review
0 helpful votes
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I tried paying with a Cash app card, and it was declined for a false credit card. Everything was great, that was just very annoying. Thank you nonetheless.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2019