Alex C.

Want to share my experience in hopes that people will see and not trust this company with their business! On 10/6/22 I ordered "How Sweet It Is" bouquet from fromyouflowers.com in the "Premium" size which is the largest size offered. The regular price is $59.99 plus shipping and taxes. The picture of this bouquet on the website shows 7 large roses and 17 small roses in the bouquet. The bouquet received had about 3 big roses and 3 small roses and was filled with filler leaves, Lillies and carnations. Colors, flower types, and quantity were not even the same or close. I understand substitutions are allowed but this was just unreasonably different and smaller/lower in quality. Upon seeing the flowers, I called customer service to complain and ask for a refund. They granted my request. However, they did not mention needing to return the flowers. Now the person I sent the flowers to just called me and told me the florist came to their house and took back the flowers. They did not tell me this would happen when I talked to customer service. This is the worst and most unprofessional service I have experienced. This is not a company I would trust with sending anyone you know a gift.

I used to only use Cardpool for discounted gift cards because of their 1 year guarantee. However, since September 2020 they have now gotten rid of that and only offer 60 days. So the first time I ever had a problem with them was recently when I made an order and received a zero balance gift card. I read their guarantee and found that the email written within it does not exist so my email could not be delivered. I then googled their customer service phone number and called it only to find that the number is not in service. The only email I found that is real is *******@cardpool.com, however no one has replied to me in 4 days. Don't waste your money on here, there is a better alternative! I have recently started using the Honey extension and you can purchase a discounted gift card in exactly your amount due with one click! Much easier and you never get a zero balance gift card!

The site is pretty user friendly and easy to use but doesn't have any info that I had already found on google for free

The premium infotracer gives you even less information than a quick and free google search provides. Don't waste your time or money here