Indianroots has gone from bad to worse... especially since they initiated massive discount sales... I'm very anxious about all my money blocked as I'm paying interest on the credit card... they don't deliver for months after order placement, customer care is a sham... no response or the usual standard email.
I'm very upset as I have used my credit card for almost all transactions.
Stay away from NDTV's Indian Roots. They are bogus. They collect money by showing merchandise and never deliver. My order is *******. I placed a months ago - paid US $ 160. Never received merchandise nor my money refunded. After complain on this site - they cancelled my order but saying they can not refund my money.
Looks like Indian Roots CEO is some kind of drug addict - stealing money from common people.
Wonder after so many people complaints, he is not yet arrested by law enforcement offices in India.
Indianroots lived up to its reputation of being a fraudulent website. Classic bait and switch business model. Order never arrived. Every time I tried to find out they would give me a different reason. Reporting the website to the local Attorney General in the US and reporting them to the credit bureaus so that consumers are warned about this company.
Namaskar Kavitha! We apologize for the experience you had with us. Request you to please confirm your order no. So that we can forward it to our concerned manager and provide you a quick resolution. We are super sorry for the inconvenience caused to you. Regards..
Indianroots is a fantastic site to shop a lot things not only clothes but yes with wide variety of accessories. Its became my first choice to shop online. Amazing design with wonderful combinations of colour and more important we can find out accessories with that. No need to find anything else. Superb site one in all.
Namaskar Konika,
Thank you for appreciating our hard work.
Hope the product/s delivered brought smile on your face. Our endeavor is to provide best and quality service.
Your kind words always motivate our team to make each of your shopping experience memorable. Looking forward to see you shop with us soon.
Keep Shopping!
Regards,
Team Indianroots
I had to gift my husband a watch on our first anniversary. But then the budget I thought got exceeded, so I was extremely confused. Then I tried Indian roots, thank god in the same budget I not only managed a watch for but also a very classy tie. As he is very fond of ties. Luckily he loved the gifts. I am so glad that I checked Indian roots before buying anything from the market.
Namaskar Deeksha
Thank you for appreciating our hard work.
Hope the product/s delivered brought smile on your face. Our endeavor is to provide best and quality service.
Your kind words always motivate our team to make each of your shopping experience memorable. Looking forward to see you shop with us soon.
Keep Shopping!
Regards,
Team Indianroots
Ordered one cotton dress from Astha & Siddharth at Indianroots. Though I live in Gurgaon, but still they are taking 21 days to deliver, while other sites like lime road are ready to deliver the same dress in 3-4 days. Wish I had ordered from lime road.
On top of thatI am trying to reach indianroots customer care for fast delivery, but phone no is not functional and no response to the mails I have written to them.
Namaskar Seema,
Greetings from Indianroots!
We sincerely regret for the inconvenience caused to you. We would like to share that, we do not have ready products available. Once you place the order then these products will be procured from our brands. We have also mentioned the shipping time on the product page under shipping info tab for your reference. However, we always try our utmost efforts to procure and ship the products on priority.
Also, we would request you to share the order number to help us prioritize the procurement of your order.
We are redesigning our customer service process to better meet your needs. While we clean up our systems and bring our services back up, in the meanwhile please contact us through email at care@indianroots.com
Regards,
Team Indianroots
I thought I was getting a stitched blouse WITH the saree. The website wasn't clear on that obviously. It said "saree and blouse". That's it. Nothing else! It took about 2 weeks to get here because they wait around on shipping orders it seems. If you need something in advance, I would plan ahead if you absolutely need something from their store! Make sure the blouse is stitched (contact them first). When the blouse and saree arrived, there was a problem... my upper arms were slightly too big to be covered with the sleeve material. Oh, the sleeve material is so cheaply made that I tossed it aside due to worries of it getting holes in it while I'm at a wedding function. It's mesh material! There was nothing under the mesh to make it stronger. It was like this stuff came from China, not India and you can imagine how that goes! The saree wrap was okay. The top? Not so much. When I actually stitched it together myself, I noticed so much that went wrong that heaven forbid if I hired someone else to do the work, they would have gotten so frustrated with how the embroidery was done that they would probably A) mess it all up or B) rip me off really bad for the pain and torture they endured to stitch the top together. Mind you, the sleeve material isn't ample enough for my upper arms so that stuff was useless. If you wear a size medium or large women's shirt, the sleeves more than likely won't fit you.
I feel traumatized!
Namaskar Zahra! We are sorry for the inconvenience caused to you. We would like to share that, we have shipped the product post a quality check and as per the description mentioned on our web-shop.
Description on web-shop:
Fabric: Georgette
Type Of Work: Embroidered
Dimensions: (Saree- 5.50 meters, Blouse- 0.80 meters)
Product colour may slightly vary due to photographic lighting sources or your monitor settings. The stitched garment/blouse shown in the image is for presentation purpose only.
Further, we have shared your feedback with our concerned team and request you to please refer the description.
Please allow us 1 more change to serve you in future.
Regards,
Team Indianroots
Order num- *******, I need to return the product as there is an issue with the size, arrange for the reverse pickup.and refund my money. Sent so many emails no reply from ur end. Give a proper contact number so that customers can contact over the phone. Emails no response then how to reach?
Namaskar Leema! We sincerely regret for the delay in the dispatch of your order. The matter has already been escalated to the concerned head. Also, as email has been sent to your registered email id with the status of your order.
My mom always says not to buy from online portals. She thinks that it's a wastage of time as you don't get to try. So I show her Indian roots website. She loved the website and then we ordered party wear dresses from this website. Now when I shop online she doesn't say anything.
Namaskar Satakshi!
Thank you for appreciating our hard work.
Your wonderful words are very important to us. It motivates our team to make each of your shopping experience better.
We are offering many promotional offer's on our webshop.
Keep Visiting our website and looking forward to see you shop with us soon.
Happy Shopping!
Warm Regards,
Indianroots Customer Satisfaction
I ordered 4 sarees for my 82 yr old mother in law via indian roots on May 29,2015. Three sarees got delivered in a staggered manner. The fourth one is yet to be despatched. I have since chatted with 6 customer service personnel and each of them offer apologies (!) for the inconvenience and a time line of 5-7 days for despatch. Today, I was given a time line of 2 business days for update on the despatch by their customer service associate. I suppose I need to follow up again on the coming Monday! Only thing I would want to say, is, order at your own risk and be prepared to keep following up to get ur products. I would definitely think twice before ordering through indian roots. Not worth the headache!
Namaskar Usha! We're extremely sorry to hear that. Request you to please share your order details with us so. We will make sure you get a quick resolution for your concern. Please allow us time to get back to you with the updated status.
Regards,
Team indianroots
I have ordered an item almost 2 months ago and still haven't received my order. I have tried to contact customer service multiple times but every time they have promised it will be delivered within a few days. I am very much disappointment with their service. They are doing cheating with a customer. Be careful while ordering from them.
Namaskar Jem! Thank you for reviewing us.
We sincerely apologize if we gave you a reason to be upset with our services.In order to help you in a better way we would request you to share your order number.
Your patience and understanding is highly appreciated.
Regards,
Indianroots Team
I have made a Prepaid order of one blouse on 21 october but till me time its not delivered. I have contacted Customer care but nobody is picking the call as all the agents are busy all the time. I have sent an email on(9-Nov-2015) they replied the same day and said it will be delivered in next 5 days. Now its been 7 days still nothing from them and I have sent an email today again but nobody is responding. If somebody is going to respond so please order no is #*******.
Namaskar Roopam! We are sorry for the delay in procuring your ordered product and inconvenience caused to you. The issue has been shared with the concerned manager for immediate action. Please be assured we will soon update you the exact status with shipping date of your order. We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such delay in shipping will not occur in future.
There was some annual function in college and since I am the in-charge person for dresses, I was very much tensed where to buy clothes from. Then one of my teacher recommended Indian roots to me. And I must say Indian roots is of the best shopping site you can trust on, the quality, material, customer service, price and the discount that they offer is amazingly good
Namaskar Sanjana,
Greetings from Indianroots!
Thank you for sharing your feedback, your every feedback's is important to us.
Thank you for your Kind words. It delights us to know that you had a wonderful experience with us. Your kind words motivate our team to work hard and make each of your shopping memorable.
Looking forward to see you shop with us soon.
Regards.
Indianroots - Customer Satisfaction Team
DO NOT WASTE YOUR TIME AND MONEY. I purchased a product last August and for the THIRD time it could not be procured. After a RIDICULOUS delivery period, I still didn't receive anything. I ordered something else with the credit that I had and again nothing for 3 months. I asked for a refund and have been chasing it for the last 2 months. They have standard, typed responses with zero customer service. NO CONTACT NUMBER. They are pinnacle of inefficiency and represent everything that you worry about when shopping online from an overseas company.
Namaskar Imaani, We are sorry for the inconvenience caused to you. Please share your order number to help us assist you better and resolve the highlighted concern on priority.
Regards,
Team Indianroots
The order was supposed to arrive in 15 days... it's been more than a month and I see no signs of it arriving any time soon.
I've called and complained numerous times and the people keep deflecting my questions with vague answers.
I've even paid for the Saree in advance.
No signs of a refund either.
I'm highly disappointed and feel as if I've been swindled
Namaskar Sripriya! We sincerely regret for the inconvenience caused to you. Please share your order number so that, it can be forwarded to the concerned manager for immediate resolution.
Regards.
I received a note stating my order is successful. Only after waiting for close to a month I got to know that there was Rs. Shipping charge pending hence order was not successful. I am totally confused with a email that says Order is successful, it also has a pending word in general, site accepted the order with no rejection at the time of placing order. It's all very confusing and sheer waste of time to shop from indianroots website. Will never recommend anyone
Namaskar Beena! We are extremely sorry for the inconvenience caused to you. Please share your order number, so that we can look into the matter and resolve the highlighted concern on priority.
Regards.
5/2/16
This is regarding my order# *******. I placed the order on Jan 4. It is today Feb 5 and I have not received my package, nor have I received any notification about delay, shipping or status information from Indian roots. I am very disappointed by your service..
Namaskar Prerna! We are sorry for the delay in procuring your ordered product and inconvenience caused to you. The issue has been shared with the concerned manager for immediate action. Please be assured we will soon update you the exact status with shipping date of your order. We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such delay in shipping will not occur in future. Please consider this as one of the exception and we assure you that it would not happen again in future.
Repeated the mistake of ordering from Indian roots despite past bad experience. They cancel your order at any point of time. Huge name useless services all the more bad update about orders. Never ever order from this $#*!ed up site.
Namaskar Richa, We sincerely regret for the Inconvenience caused to you.At times during the process of procuring the beautiful products for our customers, we face situations way beyond our control that lead to non availability of the products. Also, we have shared your valuable feedback to our concerned team to unsure it would not repeat again. Kindly allow us 1 more chance to serve you in future.
This company is fraud and are just there to make money and destroy Indian companies reputation. Fool and cheat people for their money. Not at all customer friendly, never respond to messages unless you go on their website and they think you want to shop again so they can cheat you. BE AWARE
Bought 4 items from them but they only shipped two and ignore the rest and kept the money never respond to my e-mail about the issue
Namaskar Kwaku P.! We're extremely sorry to hear that. We request you to please help us with your order details so that this can be looked into. Regards..
If you cannot deliver products as per the estimated time quoted in the final bill, why do you estimate at all? I have been waiting for a month to receive items that estimated 14 days as shipping time. In today's time when items are shipped within 1-3 days across the world it is really strange to see such a long waiting time and even that Indianroots cannot meet. Extremely disappointed!
Namaskar Nehaa! Your feedback really matters to us. We make an attempt to deliver the best to our customers. Request you to please provide your order no. So that we can forward it to our concerned manager and provide you a quick resolution.
Regards,
Team Indianroots
Overview
IndianRoots has a rating of 2.1 stars from 176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IndianRoots most frequently mention customer service, business days and order number. IndianRoots ranks 60th among Indian Clothing sites.
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- Gurgaon, Haryana, India
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Namaskar Murali, We sincerely regret for the inconvenience caused to you. As per your request we have cancelled your order and initiated the refund. Please be assured your refund will be processed in next 2 business days. Once the refund is being done, You will be notified by your corresponding bank.
Regards,
Team Indianroots