IndianRoots

Simply shocked with the poor quality & service from this business. How can they get away with such a service? The representative just use the lines that have been written for no matter what the situation is... "Supervisor not available", "sorry for the inconvenience", "we appreciate your business"... and the list goes but they mean nothing when they say these phrases! Wonder if they even know what it means! Very disappointing experience. Clothes I received by designer, are dirty as if they were worn for fashion show, sweat into and then shipped to the customer! Yikes! Shipping is ultra delayed and when time come stop solve, "we are sorry for inconvenience, but we can't help!" BEWARE! It is a SCAM!

They don't deserve even a one star rating, but had to apply it as a requirement.
I have written several reviews about these frauds who owe me money for goods never delivered. Got several emails with their bogus Namates and greetings and finally said they would contact PayPal on my behalf to see what happened to my refund. And, now they are ignoring my queries.
DO NOT give this lot your business. Warn as many people as you can. They show fabulous pictures of clothing which they probably do not have access to. If you see any positive reviews - most likely written by them.

1. Liars. Missed the dispatch date after making multiple promises.
2. Cheap customer service. Don't care to inform you that the order will be delayed. When you ask for the order status, they start the investigation. After multiple days, they acknowledge that "this is just an exception that due to some unforeseen circumstances, we are unable to procure the products within the committed timelines."

How can they take it so easy when the payments were made a month in advance? Maybe their whole business is to keep the payments for the months and not deliver any goods.

Giving a bad name to the "Indian roots".

I was quite impressed by the collection on their website and had ordered a beautiful saree more than a month ago (order no. *******). It was supposed to get delivered to me on Nov 22nd. Till now, it hasn't reached me. The status says "processing" on the website and contacting the customer service has so far resulted in only generic emails like we will look into the matter and let you know. I am extremely disappointed with their apathy and indifferent service and would not trust to shop with them again. I want my money back.

You can talk with live person but all have same response. Waiting for my order which took place on Dec. 25th. After waiting for a good one month tried to reach customer service via chat, phone call and now email. From my 1st follow up till last one same response give us 2 business days. And after each two business days same response we apologize. Trying to make stop payment. Let's see. Just horrible experience. Till date still waiting.

I have had a very similar experience as other folks shared on this site.One of the items in my order was delayed 4 months, and after several inquires I was told they are unable to secure the item. When I asked for a refund, I was told I can only get a third of the price in store cash. The customer, who has already paid for the item, suffers for the store's lack of responsibility. One of my worst customer service experience - there are better ways to leave your customer wanting to come back and shop at your site.

Ordered some dresses and jewellery 2 months ago, all with 14 days shipping policy. Did not receive the items yet. Tried to contact customer service but same answer all the time. Will ship out next week. Waiting for brands to supply. Needed items for wedding this weekend - no outfits. No help at all - will not provide me managers e-mail or phone number. Don't actually need the clothes after this weekend. I am Australian but needed it for an Indian wedding that I am an official guest at. I am wondering if all Indian companies are cheaters like these. PLEASE DO NOT PURCHASE FROM THEM. I'm not even sure that this is a real company - they are probably scammers. I've just been scammed of a few hundred dollars. Stay away from them.

My cousin’s wedding was just a few days away and I barely bought any jewellery or accessories matching with my ensemble. I was so tensed and didn’t know what to do. I wanted to put my best foot forward. I was searching through various online web portals when I came across Indianroots. I found wide variety of trinkets and accessories there comprising of aesthetic neck pieces to embellished earrings to beautiful bangles. I was so fascinated by the designs on offer. I precisely selected the pieces of jewellery going with my attire and placed the order. To my surprise, the shipment was delivered right on time. I was highly ecstatic for I received so many compliments regarding how I looked. I highly recommend this e-commerce website to make purchases pertaining to jewellery.

Hi I would like to share my experience with Indianroots. Recently one of my friend visited India from US and in order to welcome her I gave her a beautiful saree from Indian roots and trust me she loved it a lot.The moment she wore that saree she looked elegant. Indian roots has in this brand to give a taditional touch to the people.And when she was going back she bought 5-6 sarees more. Thank you Indian roots for bringing in smile on my friends face.