website thubmnail of IndianRoots
How would you rate IndianRoots?
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India
1 review
3 helpful votes
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Cheats.
August 18, 2016

Never buy from them.
I bought a saree which looked so much better on the website, but it was so dull when I saw it... returned. The balance which I got was in a form of a voucher which can't be used with the sale they have. I don't understand the correlation. It was my money which I had paid, y can't it be combined with the sale offer. Every other website has this facility. Big time cheats! Over priced stuff... can't even think of buying without sale. I made a mistake... you should'nt.

Date of experience: August 18, 2016
indianroots h. IndianRoots Rep
over a year old

Namaskar Anku, We are sorry for the inconvenience caused to you. Kindly share your order number to help us resolve the highlighted issue on priority.
Regards,
Team Indianroots

Canada
1 review
3 helpful votes
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We ordered an unstitched suit from Indian Roots in August and today is October 22 and they have not shipped yet. No updates form them, no refunds nothing. This is the second time it happened to us. They dont let you know of the delays unless you ask them. The people at their call center have no information whatsoever. Please don't buy from this site. They are horrible in their customer service.

Date of experience: October 22, 2015
indianroots h. IndianRoots Rep
over a year old

Namaskar Dale! We are sorry for the bitter experience you had with us. We would request you to please share your to please share your order number/ registered email id, so that it can forwarded to the concerned manager and provide you the quick resolution. Regards.

India
8 reviews
129 helpful votes
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Best Christmas Gift
December 29, 2015

As a child everyone wants their santa to give them gifts and since parents are the santa themselves, they tend gift the best they can. Recently I got a Earrings as a christmas gift from my santa.And i must say they were divine, exquisite, magnificent. I seriously dont have words to describe the design and the quality of the product. I wore this earrings yesterday and everyone was like what a earring and asked me from where i got it. Then I told them that my santa gifted me and its from Indian roots.

Date of experience: December 29, 2015
indianroots h. IndianRoots Rep
over a year old

Namaskar Deepika! Thank you for appreciating our hard work. We always try our best to provide you all the latest and trendy designer collection on our webshop. You kind words always motivate our team to make each of your shopping experience memorable. Looking forward to see you shop with us soon.

Regards,
Team Indianroots

Ireland
1 review
1 helpful vote
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Best Shopping Place
June 27, 2016

Indianroots is one of the most popular shopping site for fashion and clothing. It provides the biggest brands of leading fashions. Shopping on indianroots is so much fun because there are so many kind of filters so you dont have write every detail of product you want. You can find anything you want here. At reasonable price

Date of experience: June 26, 2016
indianroots h. IndianRoots Rep
over a year old

Namaskar Aman! Thank you for appreciating our hard work. We always try our best to provide you all the latest and trendy designer collection on our webshop. You kind words always motivate our team to make each of your shopping experience memorable. Looking forward to see you shop with us soon.

Regards,
Team Indianroot

Serbia
4 reviews
98 helpful votes
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I was looking for salwar suit online and came across this e-commerce site. The website looks stylish, fashionable and different. Under this category, I was blown with the kind of salwar suit being sold. Not typical, very classy and looks designer. The quality of the product was amazing and the delivery services were quick enough. Thank you Indianroots and I would recommend Indian Roots to everyone.

Date of experience: January 18, 2016
indianroots h. IndianRoots Rep
over a year old

Namaskar Smiksha! Thank you for appreciating our hard work. We always try our best to provide you all the latest and trendy designer collection on our webshop. You kind words always motivate our team to make each of your shopping experience memorable. Looking forward to see you shop with us soon.

Regards,
Team Indianroots

Rhode Island
1 review
4 helpful votes
Follow A R.
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I wish I could them a negative rating! This site feels more like a scam to me! The customer service is rude and pathetic. The website does not load well and has minimal information on products. I requested assistance with their online chat service and the person on the other end asked me to go to the link and read the product information. I would have asked for help if the information I wanted was available! Bad experience even before purchasing anything from them. I would NOT recommend this site to anyone!

Date of experience: December 30, 2014
India
2 reviews
97 helpful votes
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Splendid Experience
December 30, 2015

Great service delivery was as promised, quite as fast as I had not expected. Great service and quality merchandise. I ordered a lot of things like home decor, accessories and some of the branded clothes.And I must say that I had a splendid experience in buying stuff from here.The quality, delivery and the stuff of the products are so good that you can't just stop buying from Indianroots

Date of experience: December 30, 2015
indianroots h. IndianRoots Rep
over a year old

Namaskar Savika
Thank you for appreciating our hard work.
We always try our best to provide you best quality service.
Your kind words always motivate our team to make each of your shopping experience memorable. Looking forward to see you shop with us soon.

Regards,
Team Indianroots

Singapore
1 review
1 helpful vote
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I had placed an order (Invoice ID: *******/ Receipt No: 4852-6673-9338-9520) but no sign of delivery yet.

I am disappointed by this lackadaisical attitude

Date of experience: May 9, 2017
indianroots h. IndianRoots Rep
over a year old

Namaskar Supriya, we are sorry for the inconvenience caused to you. Your ordered products has the procurement timeline of 45 business days from the order date and we are expecting to receive the products from our brand in next 14 days. Once we receive the products from our brand, post quality check, your order will be dispatched and a confirmation email will be sent to you with tracking details and courier partner website link to track your shipment.
Regards,
Team Indianroots

GB
1 review
2 helpful votes
Follow Raj K.
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Total waste of time
January 4, 2017

Sorry but I do not have the time or patience left to be emailing you with order numbers to rectify this, you should already have the info!. Anyone new wanting to order from INDIAN ROOTS please don't you will be disappointed as you will not get your order or your refund. You won't even get an email, only when you chase them for orders do they reply to say it's delayed, then after 3 attempts they cancel the order, is stick to buying from U. K. Shops or actually going to India and getting it, much safer options!

Date of experience: January 4, 2017
indianroots h. IndianRoots Rep
over a year old

Namaskar Raj, We are extremely sorry for the bitter experience you had with us. We would request you to please share the order number to assist you better and resolve the highlighted concern on priority.

Regards,
Team Indianroots

India
12 reviews
182 helpful votes
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Trustworthy Site
January 7, 2016

Indianroots is one of the fastest growing online shopping site, and most known online shopping website, it has great deals and many different types of brands to choose from, they offers branded clothes and the fabrics and quality of products is worth and the price is also very affordable, and they give a great discounts during festive seasons,. For me indianroots is very trust worthy.

Date of experience: January 6, 2016
indianroots h. IndianRoots Rep
over a year old

Namaskar Aashi,
Thank you for appreciating our hard work.
We always try our best to provide you all the latest and trendy designer collection on our webshop. Our endeavor is to provide best and quality service.
Your kind words always motivate our team to make each of your shopping experience memorable.
Spread the words and keep Shopping with Indianroots!

Regards,
Team Indianroots

India
8 reviews
177 helpful votes
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My Favourite Site
December 15, 2015

Indianroots is one of my Favourite site for shopping. Not only me. My mom, my sis is also shopped from here. Our Family shopping Destination is INDIANROOTS. I really like their delivery procedure and customer service. These are the best quality of indianroots. They delivered my red and cream kanjiwaram saree on correct time and was very amazed when i saw the saree. The quality was fantastic... so far i have no issue with this site and having good shopping from here...

Date of experience: December 14, 2015
indianroots h. IndianRoots Rep
over a year old

Namaskar Aashi! Thank you for reviewing us. We are glad to hear that you had a wonderful experience with you. Your kind words motivates our team to make each of your shopping experience better. Looking forward to see you shop with us soon.

India
1 review
0 helpful votes
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Undelivered order
December 17, 2015

I have made a Prepaid order of two product on 5 November 2015 but till me time one product not delivered. I have contacted Customer care but nobody is picking the call as all the agents are busy all the time. I have sent an email but no response. Now its been more than one month still nothing from them. I have ordered for my own marriage and still nothing get from them and I have sent an email today again but nobody is responding. If somebody is going to respond so please order no is #*******.

Date of experience: December 17, 2015
indianroots h. IndianRoots Rep
over a year old

Namaskar Hetal,
Thank you for reviwing us.
We sincerely apologize if we gave you a reason to be upset with our services.
In reference to your order, we have shared the details with the concerned manager. Please be assured we will share the exact status of your order soon.
Please consider this as one of the exception and we assure you that it would not happen again in future.
We are redesigning our customer service process to better meet your needs. While we clean up our systems and bring our services back up, in the meanwhile please contact us through email at care@indianroots.com

We promise to be back soon with an improved process.

Your patience is highly appreciated.
Regards,
Indianroots Team

Florida
1 review
2 helpful votes
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This company does not reply to your emails. Products are not shipped on time. They even said the products are recieved and are right there, but they are waiting to send. They have a reason saying that there is still more time to ship them. They tell useless answers. I ordered 12 products, in the same order, nothing was delivered on time. In chat they give useless answers. I will never ever buy on this web site even if they offer 99% discount. They do not know how to serve US customers, the answers are the products will be shipped in 3 to 4 days. That is their standard answer, even after past delivery date.

Date of experience: May 14, 2015
indianroots h. IndianRoots Rep
over a year old

Namaskar Madhavi! We're very sorry to hear about your experience. We sincerely request you to please share your order number with us so that this can be investigated and a strict action can be taken as per the findings. Once again, we apologize for the bad shopping experience. As an organization, we will ensure that this stays as an unfortunate exception in all our future associations. Regards..

GB
1 review
44 helpful votes
Follow Shruti K.
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I am writing this review to show my gratitude towards Indianroots. I am really pleased with their service. I have purchased a lot of clothes and jewelry from this website and I am really happy with all the stuff that I have purchased from Indianroots. The customer care section is also very cooperative and they have always been very helpful whenever I have contacted them for any sort of assistance.

Date of experience: September 18, 2015
indianroots h. IndianRoots Rep
over a year old

Namaskar Shruti! We're glad to hear from you! Thank you for sharing your valuable feedback with us. This motivates us to serve the best to our fans and customers. Regards..

India
1 review
6 helpful votes
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Service
December 17, 2015

Why is your customer service number and the email id not working. I had placed a order 1 month ago and i haven't received any info about it till today, tried contacting them but the customer service does not work and when i mailed them, the mail bounced back. I had made the payment for my order and till today i haven't received my parcel neither i have heard from them.

Date of experience: December 17, 2015
indianroots h. IndianRoots Rep
over a year old

Namaskar Ajitha,
Thank you for reviewing us.
We sincerely apologize if we gave you a reason to be upset with our services.

In order to help you in a better way we would request you to share your order number.
We are redesigning our customer service process to better meet your needs. While we clean up our systems and bring our services back up, in the meanwhile please contact us through email at care@indianroots.com

We promise to be back soon with an improved process.

Your patience is highly appreciated.
Regards,
Indianroots Team

Pennsylvania
1 review
8 helpful votes
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Worst Customer service
February 25, 2015

Worst E-commerce site I have experienced in a long time. I placed an order on October 11th 2014 and did not receive any response about when they expect the products will be shipped even after 3 months of waiting. I called them multiple times and each time their customer service representative would give me the same answer that they contacting the vendor and my product will be shipped in 4-5 business days. After losing all shrouds of sanity, I asked that my order be cancelled. They did not entertain this request for another 2 months after which point they finally processed my refund on 24th Jan 2015. I think the company is utterly incompetent.

Date of experience: February 25, 2015
India
1 review
3 helpful votes
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FRAUD SITE
November 9, 2015

I have placed the order a month back and I am yet to receive the products and now I have received a sms alert saying that it has been delivered to my home address. I am unable to get though on any number... anyone knows alternative number to call the customer care service.

Date of experience: November 9, 2015
indianroots h. IndianRoots Rep
over a year old

Namaskar Sonali! We sincerely regret to hear the experience you had with us. Please share your order number/ registered email id for immediate resolution and to arrange a call back for you.
Regards,

India
1 review
67 helpful votes
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Fabulous Stole
January 9, 2016

In winters, I am found of wearing stoles. So my friend gifted me one of the stole on my birthday and I really liked it. I asked her from where did she found such type stoles and she recommended Indianroots to me. And when I visited the site, I was amazed at the variety of stoles available. I ordered three more stoles from this particular site and would recommend all to go through this site as they have amazing variety.

Date of experience: January 8, 2016
indianroots h. IndianRoots Rep
over a year old

Namaskar Preeti! Thank you for appreciating our hard work. We always try our best to provide you all the latest and trendy designer collection on our webshop. You kind words always motivate our team to make each of your shopping experience memorable. Looking forward to see you shop with us soon.

Regards,
Team Indianroots

India
6 reviews
119 helpful votes
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Website is very good
January 20, 2016

I must say the website is very good and products are premium. It is packed with all new trending goods. Like the styles that are quite famous among the youngsters. What I like about Indianroots is that it provides clothing for every age group. The products are also not that much costly and is easily affordable by all

Date of experience: January 20, 2016
indianroots h. IndianRoots Rep
over a year old

Namaskar Rita! Thank you for appreciating our hard work. We always try our best to provide you all the latest and trendy designer collection on our webshop. You kind words always motivate our team to make each of your shopping experience memorable. Looking forward to see you shop with us soon.

Regards,
Team Indianroots

India
5 reviews
122 helpful votes
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Trendy Apparels
November 20, 2015

I am not kidding but i have an OCD towards new trends. I need everything that is new in the market. Often what used to happen was that I didn’t know where to check the latest trends from then I started shopping from Indian roots. Oh my god, my life is sorted now. It’s just so gorgeous, everything that comes in the trend they have it and I order it right there.

Date of experience: November 20, 2015
indianroots h. IndianRoots Rep
over a year old

Namaskar Fiza! Thank you for reviewing us. We are glad you had a good experience with us. Your feedback is important to us and it motivates our team to provide you all the latest collection on our web-shop. Looking forward to see you shop with us soon.

Overview

IndianRoots has a rating of 2.1 stars from 176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IndianRoots most frequently mention customer service, business days and order number. IndianRoots ranks 60th among Indian Clothing sites.

service
20
value
19
shipping
19
returns
15
quality
18