I have made a Prepaid order of two product on 5 November 2015 but till me time one product not delivered. I have contacted Customer care but nobody is picking the call as all the agents are busy all the time. I have sent an email but no response. Now its been more than one month still nothing from them. I have ordered for my own marriage and still nothing get from them and I have sent an email today again but nobody is responding. If somebody is going to respond so please order no is #*******.
Namaskar Hetal,
Thank you for reviwing us.
We sincerely apologize if we gave you a reason to be upset with our services.
In reference to your order, we have shared the details with the concerned manager. Please be assured we will share the exact status of your order soon.
Please consider this as one of the exception and we assure you that it would not happen again in future.
We are redesigning our customer service process to better meet your needs. While we clean up our systems and bring our services back up, in the meanwhile please contact us through email at care@indianroots.com
We promise to be back soon with an improved process.
Your patience is highly appreciated.
Regards,
Indianroots Team