Thumbnail of user hetalp1

Hetal P.

Contributor Level

Total Points
80

1 Review by Hetal

  • IndianRoots

12/17/15

I have made a Prepaid order of two product on 5 November 2015 but till me time one product not delivered. I have contacted Customer care but nobody is picking the call as all the agents are busy all the time. I have sent an email but no response. Now its been more than one month still nothing from them. I have ordered for my own marriage and still nothing get from them and I have sent an email today again but nobody is responding. If somebody is going to respond so please order no is #*******.

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Hetal,
Thank you for reviwing us.
We sincerely apologize if we gave you a reason to be upset with our services.
In reference to your order, we have shared the details with the concerned manager. Please be assured we will share the exact status of your order soon.
Please consider this as one of the exception and we assure you that it would not happen again in future.
We are redesigning our customer service process to better meet your needs. While we clean up our systems and bring our services back up, in the meanwhile please contact us through email at care@indianroots.com

We promise to be back soon with an improved process.

Your patience is highly appreciated.
Regards,
Indianroots Team

Hetal hasn’t received any votes.

Hetal hasn’t received any thanks yous.

Hetal doesn’t have any fans yet.

Hetal isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user deyad
4/11/18

I have ordered one saree. It was going to take long time to ship. I canceled ans asked for...

Thumbnail of user ckc2
11/9/17

I ordered few items 3 months ago, I never received any items from them. When i emailed them to...