Sheetal M.

Recently, I bought a few items from Meena bazaar.com

Purchases
With the exception of one, I love the items that I have purchased. For the price paid, I feel that the quality, the finish and the overall fit had exceeded my expectations.
One item had sold out and meena bazaar promptly contacted me and gave me two options - refund or the choice of another outfit

Price
With the US currency fluctuations, I found the sale items to be more reasonably priced than the non sale items
I think delivery cost should be free if total order is over $100 regardless of where the delivery is going

Delivery
The items were a little delayed, but when contacted, meena bazaar was quick to respond. The items arrived soon after.

Service
I appreciated the fact that each query that I had made on my order received a polite and prompt response. My queries were managed by one person and this made it very easy for me to be able to get a quick and efficient response rather than having to explain my situation. Ritu was my 'case manager' and she was good to deal with.

Recommendation
My first experience with Meenabazaar.com was great and based on this, I would recommend them.
The true test will be a continuation of this service if and when I return to shop

-sheetal

Like the countless people who have also provided the negative feedback, I too have had numerous conversations with IndianRoots. My orders have not arrived on time - and despite the site PROMISING delivery within 14 days... this is not the case. As a customer, I am suppose to follow up. The customer service team is yet to learn the true meaning of service. They are dishonest, have no authority and never provide consistent information.

I don't understand how this company has managed to stay in business.

I am now going straight to the brands that I prefer shopping with and paying a little extra to get the things that I want from a retailer that I CAN TRUST!

IndianRoots is a venture of NDTV - surprisingly, IndianRoots has no values, no ethos and continues to cheat and lie to customers at every opportunity available.