• IMVU

IMVU

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

IMVU has a rating of 1.58 stars from 109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IMVU most frequently mention customer service, new account, and much money problems. IMVU ranks 14th among Virtual World sites.

  • Service
    35
  • Value
    29
  • Shipping
    18
  • Returns
    22
  • Quality
    32
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
13
26
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their customer service is dreadful, it's kind of non-existing.
How would you rate IMVU?
Top Positive Review

“Good way better then Second Life”

Rose L.
5/5/22

Give some free credit so we can buy stuff and look better. Less expensive stuff for to look good then second life. More support from imvu. Recommended. No need to pay for land and can have many room as possible.

Top Critical Review

“Terrible game”

Emme A.
12/2/23

I have played this game since 2015. At first, people were very nice and social. Now as an adult, people are so mean and nasty to you. You basically get booted out of rooms for having normal conversations with people. On top of that, people park there all the time. Nobody actually respects you there. Owners don't really care about if you're getting harassed or bullied. If the bully is their friends, they'll just boot you. If they can make the game user friendly, I'd play more.

Reviews (109)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18)
Thumbnail of user atiyac1
1 review
0 helpful votes
February 24th, 2024

IM Vu restricted my account because they said. I got too many free credits from watching video eggs. I also buy a lot of credits. They are very expensive and I feel as though I am for you does not appreciate me as a customer they accuse me of exploiting their free credit.

Tip for consumers:
I would not recommend anybody play imvu!

Products used:
Imvu cerdits

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmea2
1 review
0 helpful votes
December 2nd, 2023

I have played this game since 2015. At first, people were very nice and social. Now as an adult, people are so mean and nasty to you. You basically get booted out of rooms for having normal conversations with people. On top of that, people park there all the time. Nobody actually respects you there. Owners don't really care about if you're getting harassed or bullied. If the bully is their friends, they'll just boot you. If they can make the game user friendly, I'd play more.

Service
Thumbnail of user ollyw1
2 reviews
0 helpful votes
December 10th, 2023

I prefer to watch girls live on J4Sex.com and sometimes I get to meet some of them for real (it's possible to arrange it with some of the girls and that's always a lifetime experience every time I go on such a date). Just avoid IMVU. It's bait-and-switch. You'll exchange a few standard canned messages with bots and then these "girls" are nowhere to be found. IMVU is sleazy, phony and tricky. It's not worth a dime. They overcharge you from the first payment. They automatically sign up you for their sister sites against your consent and those sites overcharge you too. Their customer support must be based on Mars, they are simply unreachable. You have to close your bank card to stop these recurring payments.

Thumbnail of user potgieterjason2000
1 review
0 helpful votes
October 30th, 2023

I have reported an account for harassment multiple times but it has never been taken down when reaching out directly IMVU ignores users and forces them to just keep reporting and reporting even if these accounts give out their personal information and tell them to harm themselves they don't accept photo evidence of cyberbullying. They have failed me.

Service
Value
Returns
Quality
Thumbnail of user princet33
2 reviews
1 helpful vote
February 15th, 2023

IMVU is dodgy! J4Sex.com is safer. I never had any financial problems with them. Also they never had any security breaches (something that happens regularly on IMVU). IMVU steal your bank information and misuse it. They automatically sign you up for their sister sites and in a month or so they put unauthorized charges on your card, basically stealing your money. They could have been a great porn site, if they hadn't messed things up because of their extreme greed.

Thumbnail of user rosel291
3 reviews
1 helpful vote
May 5th, 2022

Give some free credit so we can buy stuff and look better. Less expensive stuff for to look good then second life. More support from imvu. Recommended. No need to pay for land and can have many room as possible.

Thumbnail of user peteu16
2 reviews
3 helpful votes
August 30th, 2023

IMVU banned me for the third time. There is one huge and appalling problem on IMVU: they like to ban your account after you make a purchase. Their customer service is dreadful, it's kind of non-existing.

Thumbnail of user rickt440
1 review
1 helpful vote
August 1st, 2023

Im going to rate it a 1 as it seems they take forever to respond back even after you respond back immediately to them and you can even have 1 single public room if you are not vip... they want all this money but take all the time they want assisting people...

Tip for consumers:
THE CUSTOMER SERVICE HELP SUCKS...

Service
Quality
Thumbnail of user giavonnic
2 reviews
1 helpful vote
April 7th, 2022

You can't even enjoy this game I've been hacked then reported for my identity then my rooms weren't working after paying a lot of credits for it agents couldn't figure out nor fix the issue and now my account is down for false payments never again will I install this app I believe it's the company of imvu hacking accounts and taking peoples money smh

Tip for consumers:
Do not buy anything with your card information they will remove your account when ever they please and there is no way to get it back waste of time playing on IMVU all your hard work GONE I WARN YOU

Products used:
IMVU Virtual reality game app

Service
Value
Returns
Quality
Thumbnail of user demp1
1 review
2 helpful votes
February 2nd, 2023

Full of pedophiles waiting to groom children even when they give there age as under 16...keep your children well away from this app it's dangerous...

Service
Quality
Thumbnail of user nsarae14
1 review
1 helpful vote
May 21st, 2023

I tried contacting vu but it take for ever to get back to me. I had this account for 4 months because my other account was banned.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aleighadaniels15
1 review
0 helpful votes
May 24th, 2023

I miss how shops used to be. Where we can shop and the the room is dark. I also miss that if we dance in shop and someone changes it won't stop others from dancing.

Thumbnail of user ralc
1 review
7 helpful votes
December 27th, 2021

The attached images will speak for themselves. Betrayal is putting it lightly. They don't care about you. They only care about your money. I was locked out of my account, and blamed for the fact that someone had sent fraudulent sites with my account. Do not trust this corporation. When the going gets tough, they will stab you in the back with a gloved hand.

Tip for consumers:
Do not spend money on this site. If something goes wrong, all liability is on the customer. Stick to free credit promotions from their official site, or competitions in-game.

Products used:
Imvu website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rashawnashley
1 review
2 helpful votes
September 1st, 2023

It takes people money and dont care to do anything to help Imvu Support is trash and full of bots never do they job for real

Tip for consumers:
How to contact on Imvu to actually get help

Thumbnail of user wc19
7 reviews
3 helpful votes
September 5th, 2021

Imvu is actually a virtual reality game and still best by far compared to others. Use of avatars is biggest attraction, along with poses and access pass. The game can become addictive. What wasn't good is shortly after imvu put ads all over the internet saying it's a dress-up-game for adults, people have mistaked it for actual dating or love connection place. Imvu tried to divert such inappropriate misuse to places like zoosk.com and meetme.com.
Dark side of imvu is any who join can end up with a bad staff worker. Depending on the time during day or night when account is created. It is these bad workers that have caused a number of injustices upon clients. So many complaints about imvu is soley due to these who have over stepped their positions.
Imvu has unsuccessfully tried to dispel any notion that workers go among the community as a member. Evidence that proves some do go among the community is with fake accounts, showing real photos of people, they have stolen from other sites. Other give away of worker trying to pass off as another member is the use of 6 digit numbers after the avatar name. More evidence, is if you see a member appear to be on all the time. Including if they drop out of chat unexpectedly (for no apparent reason); including go on brb for a long time. It is cause they are hiding from getting caught, wrongly mingling with members, while on the job. Another thing to watch is those who can afford dressing up everyday on feed, as if they have endless amounts of credits. Not even professional developers will splurg out of control on a daily basis like that.
If you wonder whether a worker ever goes on your account, you'll know they have when you experience delays of any kind when logging into website or trying to get onto chat. There are still other traces left behind of staff worker or some one who's gotten on your account. While in chat mode, any extra saved outfit of your default one is proof some body has been on your chat. While still in chat mode if you see within friends, under recent chats, of others you never even met, is another dead give away.
Bad workers will make it difficult to ever get a deleted acount back. They won't put their name down when claiming you didn't pass age verification. Even when you know you did. It's really not safe or confidental for imvu to ask for any proof of personal ID just to prove your of legal adult age. Wrongly accepting use of credit cards to prove your mature age, when kids can use them. Getting access pass should be put on a specially made prepaid card made for such. Which would require proof of being adult upon purchase. I would discourage anyone from doing age verification just to get access pass, as there's no telling what kind of person your dealing with. No matter what work position a person is in, doesn't necessarily mean they can be trusted from hacking, stalking and dishonesty. They can be everything from abusers, serial killers and human trafficking supporter. This includes all those you meet on imvu. My advise is to be imvu only. No matter how convincing some one might be don't believe a word. Believe it or not some bad workers will go among the community as a member to break specials & married people up. They'll even use other extra avs to come at back you. Dishonest means of tricking you into thinking they're some body else.
Bad workers will even empty your bank account of everything, if you use any form of credit. Stay safe by either using prepaid cards or send money order for in-game purchases. Don't buy unreliable family dollar prepaid cards, as they won't work on imvu.
Anymore you can't trust new members to be such, as those out to steal your account will make extra accounts to get on your friendslist to do such. Workers who don't like you will try to find some means to make you to lose your account. Including clicking on links that will supposedly give you many free credits. False accusations of feed screenshot being a violation. Best thing to do is follow those you like to keep in touch and place no one on your friends list. Open your chat screen to anyone, when you want to see them. If your chat lags badly or freezes, instantly shut down your computer, laptop or cellphone to prevent stealing of your account. Those remain unusually quiet for a long time (never saying a word) can't be trusted during chat mode.
What doesn't help is the hired creators who keep changing apps on everything, just to keep their payroll going. Rather than really coming up with things everyone would like. Imvu should hire outside help to do what their own creators fail. One of the worse changes the creators did is connect cellular app to the website. Starting with changing Stream to Feed. Imvu creators recent unfavorable changes is desktop and create app. Desktop app that suppose to possibly replace classic client don't work. The new create mode is only easy for programers.
Contests on imvu are often misleading, by putting out rules that imvu don't adhere to themself. Entries that you know should of won don't. Instead, the lesser ones at the bottom are always chosen to win. Don't enter any contest awards VIP or start buying into it. Cause once duration use of it is up, you'll lose your only available public room. Don't become a developer under purchase of VIP, as it's another waste, you'll regret later. Once again, if you don't keep purchasing VIP you'll lose your developer privileges and all you put into shop to be sold, will be removed.

Tip for consumers:
Don't use any credit cards when purchasing in-game credits or upgrades. General Dollar prepaid cards won't work. Try to use debit card. You can send check or money order through mail. Include a note saying what you want.

Thumbnail of user annemarief39
11 reviews
3 helpful votes
July 17th, 2023

It was ok I made some friends on there, but it got. Very boring. The rooms were glitchy and don't even get me started on the app.

Service
Value
Quality
Thumbnail of user jaidyna3
1 review
0 helpful votes
February 27th, 2023

Well you can get coins by downloading games and playing them and you can spend a wheel and you can talk to me

Tip for consumers:
That you can be a famous person

Products used:
Shoe's jacket and T-shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user robynk105
1 review
0 helpful votes
April 18th, 2022

IMVU has gotten a little better but still needs a lot improvement the touching inappropriately with others got to stop unless u going for rated x than u should change it to single adults only no children or people in relationships should not be there we shouldn't pay actual money for others to touch our avatars inappropriately without our consent what I luv hh no body can touch us unless they are on your friends list I think this will solve a lot of problems with no costs that's why people are mainly complaining u have it pg version when it's not IMVU is fake advertising too much inappropriate stuff still I get it's a game but u have children on here thinking it's ok to touch random people like this that's why I have problems irl at work I do retail they think this game is real u can blame the parents all u want but u guys are half to blame too
Ty u have good day

Thumbnail of user sofiad52
1 review
5 helpful votes
November 29th, 2020

It was overall good I like meeting new people but when someone takes your account or it gets disabled and you connect them about it's like you never get it back they never answer you I feel like they should work on that I have spent and gave imvu so much money just for it to be striped from me.

Thumbnail of user kaylab215
1 review
14 helpful votes
November 17th, 2020

This site is nothing but drama and cyber bullying. It's full of little kids posing as adults who can't tell the difference between real life and fantasy. Also there is no good customer service. No matter what you do to stop harassment or fix problems imvu staff won't ever take you seriously. Not only that but they expect you to buy VIP to live chat them. Completely stupid and a waste of time.

Thumbnail of user adrians233
1 review
0 helpful votes
February 12th, 2021

This app is great I would ask alot of ppl to play but I would like it that we could walk up nd down

Tip for consumers:
have fun

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulb3273
1 review
3 helpful votes
November 12th, 2021

Chat supports are not-so-customer-service oriented at all. They just finding people's reason to ban, ridiculous reason. And took your money out of your card. They won't even bother refunding the on-hold purchases. Well, take my generous donations.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericab241
1 review
3 helpful votes
September 17th, 2020

I would give it 0 stars if I could. Don't get me wrong the shop and everything is amazing, I used MY own card for MY account and it got locked I called and somehow I owe $77? Through PayPal? Lmfao what a sham bye imvu you do this to so many people, I've been playing for id say 7 years I've had so many accounts because of this exact reason. Even sometimes I wouldn't even buy or get credits. It would just be disabled so they can extort money.

Thumbnail of user kirab67
1 review
0 helpful votes
October 12th, 2023

I have been on this platform for sixteen trying years. The program was good (at first) when it was new. Hence - new. Now that there are several different platforms like it you can see how dated it is. Lots of people dont know that this was not a mobile app before, it was for PC. In its infancy it was fun, but the owners of the program are lazy, greedy, and absolutely shameless. I have seen moderators grief users, appear in their rooms and entice people, and ban people for completely arbitrary reasons. On top of that the program software hasnt seen so much as even an attempt (as weak as they were when they tried) to actually improve the software. Some people say its better then secondlife, only as far as how far your credits (compared to linden) will take you; or with how easy the interface is to understand. But its only easier to understand due to how excruciatingly primitive it is. Secondlife absolutely -HUMILIATES- this program. I have been a user since its beta, and from what must have been 2007-2008, we are still stiff, lifeless avatars, clicking dots to poof around on poorly rendered furniture. Meanwhile secondlife is flying, walking, riding bikes, etc. I recently checked in and was in financial hardship so I asked about selling my account. No clue that doing such was considered against terms. I was banned (no overexaggeration) in less than 5 minutes. No warning, no message, no correspondence. Just perma banned on the spot. 16 years. COUNTLESS dollars put on the account and time spent. Over 100,000 credits still on the account, no other problems violating terms even once in the entire 16 years and I get perma-banned just for stating I had intentions to sale my account, as if every time you log in there are terms of service to remind you of this over the course of 16 year tenure. Now I've put in a help ticket on a new account to request the decision be overturned and you guessed it; I have to deal with that absolute garbage customer service that they call themselves "providing". If you dont spend even more money buying the absolutely useless VIP sub - you will get non-existent support, bots if you do have it. But let me make you aware of whats worse. Crazy thing is, they insta-banned me for just this. But there are TONS of pedofiles, child groomers, and other sick people on the site walking free all the time. Priorities - are definitely not in order.

Features have been cut since prior releases and updates. Standard membership you only get one room slot, have to buy the creator program, certain features to keep track of friends are pay-walled, things as simple as seeing who in the room is a moderator, being in multiple rooms at once, having multiple rooms, and even changing outfits or parts of an outfit on the fly - are either paywalled, stripped from more recent updates, or entirely missing for mobile users. And it doesnt help that they falsely advertise on several different websites. Whether as a romantic connections website, dating network, or a video game, imvu is none of these things. Its simply virtual chat software with a dress-up avatar to match. But the company is so absolutely greedy and lazy that I have watched over the years as a website that I know and love loses all of its passion, effort, and novelty to cheap, shameless materialistic greed to the point that I see the community becoming less and less quality due to the app being advertised as a glorified pseudo-instagram mobile app...ridiculous and embarrassing. I used to reccommend this website to so many people, hell - Im probably responsible for alot of high numbers of long time members due to the Roleplay/writing scene it used to have. But now days? Its one of the laziest, lowest quality, most toxic programs you could ever waste your time and money on. Trust me. Bear through the learning curve and be patient enough to just go to secondlife or migrate over if you are still on imvu.

Tip for consumers:
The website is a cesspool for child predators and should probably be (or have been for a while now) investigated for such.

Products used:
Digital avatar apparel and subscription services.

Service
Value
Shipping
Returns
Quality
Thumbnail of user asiab32
1 review
8 helpful votes
March 22nd, 2021

Hello, I'm here to inform people who are questioning getting the app TO NOT GET IT! My account was disabled for no reason! I spent my actual hard-earned money and they refuse to give me my account back.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

IMVU is the World's First and Largest Virtual Social Network. Join a world of 24/7 fun! Meet new friends. Chat in 3D. Join for FREE! https://t.co/gGN3J5S3HL.

How do I know I can trust these reviews about IMVU?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

1.6
109 reviews
Have a question about IMVU?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business