website thubmnail of IMVU
How would you rate IMVU?
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California
1 review
1 helpful vote
Follow nya s.
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I tried contacting vu but it take for ever to get back to me. I had this account for 4 months because my other account was banned.

Date of experience: May 21, 2023
GB
1 review
7 helpful votes
Follow Bridie N.
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I think this site, should be band. It has silly kids on abusing people with there words. I made 3 fake accounts to test out this site.
All I got was 17 year olds joking about rape and the black lives matter. Which is absolutely out of order. Calling people horrible names. People are dumb on it and don't know how much it effects some people. I can't believe it actually allows it, no wonder cyber bullying effects or scares people. It's easy for a 50 year old man to pretend they are there friend when they are not! They can easily hide there age too. It's scary and not good for kids. An 11 year old was on it too. Like who's parents actually let there 11 year old something like this.
Very Inappropriate, people call you ugly and tell you to shut up all the time. And come out with silly things too.
DEFINITELY NEEDS TO BE BAND!
Some idiots may laugh at me with this. But at least, I am telling the truth. I don't care what you all think. Its all wrong and needs to be stopped.
Had a 17 year old, calling me alsorts. Absolutely stupid all of it.

Date of experience: June 11, 2020
Ohio
1 review
0 helpful votes
Follow Jstn C.
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Joke
June 14, 2024

Once for the adults but now for the children, still promotes sex and violence just without an erection or animated bleeding.

Date of experience: June 14, 2024
Florida
1 review
9 helpful votes
Follow La N.
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Imvu Is Shi*
June 30, 2020

Imvu Is Complete Trash & Needs To Be Modified INDEFINITELY. You Cant Even Decorate Your House On Mobile. They Treat Their Customers Like Trash. I Got Permanently Disabled For Payment Fraud When There Was No Type Of Foul Play To Begin With! They Refused To Retrieve My Account After I Filed 14 Support Tickets. I Made A New Account & It Got Disabled Today After A Month & A Half, Approximately The Same Time As My Old One. I Called Them & They Said " The Account Was Linked To Your First One So Any Account You Make After Will Be Disabled " Which Dont Even Make Sense! They False Advertise. They Say " File A Ticket To Try & Repeal This Decision " & They Won't Repeal A Permanently Disabled Account In Reality! All They Gonna Do Is Say How Sorry They Are. They Don't Care About How Much Money You Spend. & I Even Bought AP This Time. They Just Don't Care. Don't Waste Your Time Or Money.

Date of experience: June 30, 2020
New York
2 reviews
12 helpful votes
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IMVU IS NOT A BAD SITE
October 7, 2008

IMVU IS NOT A BAD SITE - imvu has come along way it use to be kinda boring but the places a re cooler and u get more things to choose from. My favorite thing out of all the things on imvu like houses and diffrent clothes i love the jukebox its so awesome more ppl need to get that u can listen to w/e u want

Date of experience: October 7, 2008
Netherlands
7 reviews
298 helpful votes
Follow mohamad r.
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Stay Away from this website, I have created an account there and spent a lots of money and one day I have received a message that my account is band for unauthorized use, I have lost 800$ USD, dont trust them

Date of experience: July 2, 2013
Virginia
1 review
2 helpful votes
Follow Dont W.
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Trash
September 1, 2023

It takes people money and dont care to do anything to help Imvu Support is trash and full of bots never do they job for real

Date of experience: September 1, 2023
Oklahoma
1 review
0 helpful votes
Follow Robyn K.
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IMVU has gotten a little better but still needs a lot improvement the touching inappropriately with others got to stop unless u going for rated x than u should change it to single adults only no children or people in relationships should not be there we shouldn't pay actual money for others to touch our avatars inappropriately without our consent what I luv hh no body can touch us unless they are on your friends list I think this will solve a lot of problems with no costs that's why people are mainly complaining u have it pg version when it's not IMVU is fake advertising too much inappropriate stuff still I get it's a game but u have children on here thinking it's ok to touch random people like this that's why I have problems irl at work I do retail they think this game is real u can blame the parents all u want but u guys are half to blame too
Ty u have good day

Date of experience: April 18, 2022
Ohio
1 review
125 helpful votes
Follow Sakura T.
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DO NOT GO ON THIS WEBSITE! Horrible service, people on there waiting to stab you in the back... 12,8 year olds having sex with adults. People are rude, sex, drugs, VIOLENCE Parents do not allow your children to get on this website!

Date of experience: October 5, 2014
Kentucky
1 review
3 helpful votes
Follow Rancid V.
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This app has filled me with so much unnecessary anger and range, from the blantent homophobia and transphobia to the struggle to $#*!ing get credits without blowing a $#*! ton of money on the overpriced "deals". I literally took a survey for 30 damn minutes trying to get 6000 credits which MIGHT get me 7 or 8 items, and the survey froze. I love that I get to personalize my character but the $#*!ing app is a joke. It's almost as if it PROMOTES homophobia, seeing as no one does anything to stop it, Ive seen MULTIPLE people get kicked out of rooms including my friends by homophobic and transphobic mods. It's honestly awful the $#*! ppl get away with saying on their honestly.

Date of experience: May 9, 2021
Texas
1 review
6 helpful votes
Follow Jone B.
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Everytime I texted them it took hours to respond and I kept having to send my information 5times to different people when everything had already been handled

Date of experience: October 9, 2020
California
11 reviews
4 helpful votes
Follow AnneMarie F.
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Fun then boring
July 17, 2023

It was ok I made some friends on there, but it got. Very boring. The rooms were glitchy and don't even get me started on the app.

Date of experience: July 17, 2023
GB
1 review
38 helpful votes
Follow Ray S.
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You would think with AP that you would have more stuff, but IMVU think overwise and remove ANY AP items even though you need the AP feature to see it [which is a 1 off payment of $5]. Go to SL or Red Light Central if you want a good Adult expeciance

Date of experience: December 10, 2019
Canada
1 review
5 helpful votes
Follow Angel L.
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454 credits went missing from my account. I checked the balance logs no purchase was made, my account was not hacked. I contacted support with screenshots of the balance log to show that on the 29th I had 564 credits and on the 3rd of the next month had 110. The logs showed NO purchases made during the time between these dates.

Support came back telling me to check the credit logs and turn 2 factor authentication on. I responded explaining that it was not hacking and that I sent screenshots of the logs already. I then explained the problem again.

Support shut me down, closed my ticket and told me my account was already checked and refused to help. I am missing over 400 credits, no hacking, no purchases yet they refuse to help or give them back.

The right thing to do is if you see no purchases made, I see no purchases made, I've not been hacked and you have not taken them for any reason is to give them back rather than run me in circles.
I have provided PROOF, I have explained and re explained the situation. So its obviously a bug in your system if you didn't do it. How is that hard to understand?

Date of experience: December 25, 2020
Canada
1 review
18 helpful votes
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Terrible
February 23, 2020

You have to pay to get anywhere and the bullying and harrassment that ppl do is insane and imvu does nothing about it you can report it all nothing gets done about it

Date of experience: February 23, 2020
Florida
1 review
29 helpful votes
Follow Kaliegh F.
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Thieves and hacks
January 7, 2020

You pay for AP, and they don't give it to you. You pay for vip, and when you try to cancel the subscription they try to hang up on you so they can continue stealing from you

Date of experience: January 7, 2020
Illinois
1 review
0 helpful votes
Follow Jaidyn A.
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To get more coins
February 27, 2023

Well you can get coins by downloading games and playing them and you can spend a wheel and you can talk to me

Date of experience: February 26, 2023
Australia
1 review
82 helpful votes
Follow Akira K.
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I wasted $20 on imvu credits for my character and i thought it would get rid of the "guest_" tag in my name, WHAT A WASTE OF TIME! Turned out that i had to pay $20 on paypal, i refuse to get paypal and go through a long process for such a small issue.

Good riddance!

Date of experience: June 18, 2019
Malaysia
1 review
2 helpful votes
Follow Hossein J.
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I have been a user for 10 years, after a few years I logged in, and they ask me to upload the receipt of what I have paid 10 years ago, this is just a stupid game, you should not expect your customer, to maintain the receipt after 10 years even the tax is only valid for 7 years, you can not access the case details after 3 years so what I have updated as prof of payment during payment can not be traced, I had spent a decent amount of time to develop the models as creator, beside i spent a lot money on credis, my account was AP, roughly I spent around 300 USD.
Now simply they block my account, perhaps its better you guys do a second thought if you want to spend some money or time on this platform

Date of experience: July 24, 2021
Oklahoma
1 review
4 helpful votes
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Harassments
December 3, 2020

This *******@poosie been harassing my *******@punkier for his dead brother, being transphobic, blackmailing, and doxing and you guys just gonna disable the victim instead *******@poosie? Shes also in the military and shes bullying people online and you guys arent taking actions on this matter i have proof shes in the military and also she makes rape jokes and all you guys are gonna do is disable my friend who didnt do anything?

Date of experience: December 3, 2020

Overview

IMVU has a rating of 1.5 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IMVU most frequently mention customer service, new account and much money. IMVU ranks 12th among Virtual World sites.

service
39
value
33
shipping
20
returns
25
quality
36