imprint.com

First of all filing a ticket is hard because the order number on my invoice is not the order number you need to submit, and the categories for tickets are also limited and dno't include mechandise quality issues.
I ordered a 4x shirt, was told it was in stock. It was over a week before they even contacted me to say they had no 4x of any kind in stock and it would be months before they got them. (why wasn't it listed as back ordered or unavailable. If every style they carry was out then they had to be running low for a while.) So I had to switch to 3x. It took over a month for my shirt to arrive and I had trouble getting any updates on it until it was shipped. Then I wore it, washed it once, and the sleeve is unraveling, and Ive been trying to submit a ticket for over an hour but my order numbers on my invoices don't match their system so they won't take it. Very frustrating!

My first experience with Imprint.com overall was pretty good. I ordered designed T-shirts. They quoted me one price and then charged me another, but they corrected it quickly. They said something about a 16% tax that gets added, but I told them that was evasive and not clear. They quickly removed the additional amount. The shirts were good quality and printed well and shipped in a timely manner. I handled everything via online. Today, I did a re-order of the same designed T-shirts. This time, I phoned it in and it was much easier. But I may have to update this review if my shirts turn out wacky. It will be a watch and see. But for now, I am pretty pleased overall.
UPDATE: 4/25/2019 -- I was told Imprint.com could not go ahead with my T-shirt Re-Order which was originally $269.26 (with 10% discount) - I had phoned in this order at the advice of a chat who told me that an agent can help me with a reorder. I then received a message on my phone saying that the artwork needed to be full-color (which is obviously black and white -- see image) and that would be an additional amount of $256.16. The FIRST time I ordered these shirts (with the one-time set up fee of $50.00) it cost me $286.62 (Imprint removed a charge that was not told to me). Now, Imprint said that it MUST be in be full-color and it would be an additional $256.16 = totaling $525.42 for 48 T-shirts. This is a Re-Order and it does not require full-color. Even if I went on the Imprint website RIGHT NOW and did it as a NEW order, it would only cost me $309.33 (343.70 with the Save10 discount = 309.33). I spoke with three Imprint agents and they could not help me at all or get me to a supervisor. Each kept me on hold for a very long time. The last agent I spoke with said that he had a different price increase of about $148.00... That is still $404.16 for 48 T-shirts that is a RE-Order with black and white art. I CANCELED the order and he seemed okay letting me go as a customer. Unfortunately, I have to go elsewhere. I am extremely displeased with Imprint. I have orders with stickers, wristbands, multiple shirts, banners, etc. I was going to get patches next... It looks like I will I have to take my business somewhere else as the things they are asking me to pay cannot be logistically correct.

From the very beginning this experience was not good. I was looking to get lanyards made with a government logo on them that did not have to be in high resolution - it just needed to be used. I let the computer comment system know this and I put this is the comment field when placing the order. I soon was notified that there was a message waiting for me on the website (via email) this process is ridiculous as I had to log into my account and find my order to write back (then I received several other emails I was not able to just reply to---just contributing to email clutter!) After several lines of conversation with a different customer service "rep" every time I was asked if I wanted to proceed with the artwork and I said yes then "they" came back and said they could not do it. So after telling about 4 DIFFERENT service "reps" to cancel my order because they could not make it work I finally was able to get a confirmation (another ridiculous thing I had to do just to cancel) I received confirmation that my order would be cancelled. I ended up finding out from accounting that this charge for the 95 lanyards did go through...Still I have not received any order (and if I did I would not open it and send it directly back). So as of right now, this company has charged for this order and nothing has been received for almost a month now. I think this is absolutely unacceptable as I asked the order to be canceled before the artwork was even approved so the card should have never been charged - Or at the very least refunded by now.