It's been 12 days of arguing with their customer service about my order after every agent completely lies. They said they would credit my rewards from a previous order and didn't, said they would resolve the issue in "1-2 more days" 3 separate times and they have no intention of doing so. Save your money and your time and find a reputable company to get printing from!
I ordered some custom matchbooks, with the design review. It shipped without two weeks and the printing job was exactly what I wanted. The matches break a little more easily than I'd like, so that's the one downside.
End product turned out great but arrived well over a week after the estimated date on the website. We ordered for an event so timing was important. I turned around the review within 24 hours so it's beyond me why the production estimates are well off. We called and they were no help. Hats arrived 4 days after the event and were supposed to be there 4 days before. This felt like plenty of buffer time, but clearly not. In an era when people are used to receiving orders within 24 hours of the expected date, this felt like such a miss.
Took forever for my signs to be approved, printed and shipped. Other vendors have been able to turn a delivery around in 7 days so will be using them for future needs.
I was under the impression that I ordered youth hats. When I spoke to the agent on the phone to confirm the design and the type of hat I ordered he said yes when I asked to confirm they were youth hats. Also the quality of the embroidery was poorly done. Also I had to minimize my logo because they couldn't do that many stitches. Found another place that handled my logo just fine and had true youth size hats. Now I have 13 hats I can't do anything with and I'm out almost $400 now because I had to reorder these hats. I'm not happy with my experience at all.
Ordered 12oz coffee cups for an event I am sponsoring. Artwork is good, cups are good quality. Will use this company again if I need to order more and will consider using them for future marketing orders
This process was easy and fast! The Lanyards are exactly what I was hoping they would be. We did the glitter lanyard and they are super glittery and the lacrosse girls love them!
My service experience was great but my product did not turn out as expected. On the screen (computer and phone) the background was gray but when it arrived it was light blue.
I ordered a table runner and needed it quickly. It came in and was exactly what I wanted. The design came out beautiful. I will definitely get all my custom stuff from here.
Item is wonderful and shipping was fast. The website was a little wonky during making the item which I think is what resulted in me getting the wrong clip in the end but it doesn't change my love of the item I received
The customer service was excellent, and my totes turned out even better than I expected! Very satisfied!
I had issues with the file type and they were very good about fixing it. I made a mistake and ordered one color printing and they're we're super generous and just charged me the one color price and changed it to multi color. Very nice and easy to work with. Customer focused for once in this world
The yard signs were well made and had great strong color. They arrived quickly and no damage
Easy to order. Design department is awesome, and the speed of receiving outstanding. I highly recommend for all your printing needs.
Designed my own koozies for a bachelor party. The quality was great for the price I paid. Highly recommended.
Website is horrible and did not save the order correctly, and the lanyards were incorrect. Customer service is horrible and they would not make it right. That's $600 I will never see again on a product that can never be used! No accountability and care for customers. I will never use this company again. Stay away from imprint!
I was able to easily design, order, and receive exactly what I needed: beautiful merch to get the word out for my startup. The price met what I could afford and, critically, the product was exactly what I needed.
Received my order with several of the cups chipped on the rims and almost all of them the print was severely flawed. I contacted customer service but they refused to correct the flawed cups. Wasted money and a hard lesson learned to never use this company again.
Overview
imprint.com has a rating of 3.7 stars from 2,173 reviews, indicating that most customers are generally satisfied with their purchases. imprint.com ranks 417th among Printing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members