imprint.com

This company should be ashamed of themselves. They give false claims about there shipping and then after requesting a refund... all of a sudden they have no confirmation of their cancellation. My cancellation was done over the phone. I then sent a written confirmation of a cancellation and NO reply. They are just holding my money even though they never printed or did any business for me. SCAM!

The "youth" wristbands are sized for toddlers, the "adult" are for children, and the "XL Adult" would fit a regular adult, so beware and size way up — and don't be surprised if you have to pay a rush fee to get them a week later than told. Customer Service techs were professional

We had a little communication problem initially--the website suggested (but did not promise) an earlier delivery date than the guy on the phone at customer service. But once the phone connection was made, I couldn't have asked for a better experience. And the product (custom shot glasses) arrived ahead of schedule and looking even better than expected. I recommend getting them on the phone as soon as you're ready to order. These guys will take good care of you!

I had worked with the company before and was pleased with the results. However, my last 2 orders were a mess. The 1st- lanyards did not arrive as shown in the proof, and was only offered a very small partial refund after an immense amount of contact. 2nd - tried again, thinking the last was an isolated event. In the end I did receive an item that is workable (but still different than the proof), the communication to get to that point was ridiculous. Getting bounced between no less than 5 different service reps, with one in particular who was rude and didn't answer simple questions, left a really bad taste.

This company follows dishonest practices. We made a purchase for our elementary school and they charged us more than the quoted amount, we did not know until after the payment was made and they emailed us the invoice that they added fees that were not disclosed in my Order Total. We have repeatedly tried to get this issue resolved and our calls are not returned. We have been trying to get a refund for the erroneous amount that was charged and the last we were told by their customer service representative is that they have to ask the production dept. if there is a cancellation fee. What credible company has their production department assess cancellation fees. It took 3 calls in one day to get a supervisor on the phone.

I ordered a couple of yard signs and paid extra shipping costs to have them delivered. When I had not heard back from the company in over a week, I went to check on the signs and they said it would be 2-3 more weeks to produce them and then 14 days more to ship them. When I asked for my money back, they said my product was already in production and could not be refunded! Beware of their "terms and conditions" and refund policies. Over all, I would just go to your local office store for cheaper, faster service and more reliable customer service. I just consider my money gone and once the signs arrive, they will go in the trash because the event I needed them for will have been over for a month! Stay away!

Ordered and paid for a 3 Day rush production product from their subsidiary site and nothing but a run-around for 2 weeks - item hasn't even shipped yet! They truly deserve the "F" rating they received from the Better Business Bureau!

I ordered 30 sweatshirts for a team and paid extra for the proof to ensure that the color (deep red) and artwork would come out as intended. The company called me after my order was submitted to tell me that the pricing I originally ordered at was incorrectly low and they doubled the price. Then the sweatshirts were in production for over four weeks, even though the estimate was less than half that time. I had a deadline and the sweatshirts weren't going to make it in time because the production was taking so long, but the company insisted that I would need to pay extra for rush shipping despite their estimates being so wrong. They refused to let me cancel the order for a refund so that I could use the money to purchase something that would actually arrive on time for my team. They arrived after my deadline and now I will have to pay to ship the sweatshirts to everyone.

Once the sweatshirts did arrive, they were very clearly not the deep red color that was provided on the proof I paid extra for, but were very bright red. I had to reach back out to Imprint to refund me since I just didn't receive the product I had ordered. They refused to take any responsibility for the incorrect color and instead claimed that the proof is not intended to show an accurate depiction of the color or product because it is digital. Pretty shameless business practices.

Imprint is not worth the risk, as they won't even stand by their proofs.

Dealing with this company has been one headache after another. My invoice says rush order but because I selected standard shipping to save a little money they won't uphold the order saying it will take 3 to 4 weeks to make then another 3 weeks to ship.

Supervisor named Marshal wouldn't give any other information besides saying I have to pay $65 to pay for expedited shipping then they can get my order to me in a week. When I asked him why it says rushed Production on my invoice and standard shipping 4 days he said I don't qualify for that.

I can tell you. I don't know who the other clients talked to, but their expectations must have been they were okay to spend 5-10 times the money for similar quality. I called this company in a pinch, I already had my art work, I already had my art work and they deliver! On time (less than 5 days), at the price promised, in a professional manner. They continued to update me on my order as the process moved along. I have nothing but rave reviews for this company and those I worked with. When you order be honest, tell them what you want and pay what it cost. You don't get something for nothing. I can tell you it will be difficult for me to use anyone else after my experience with this company. They were spot on!

Their online customer service took over 8 minutes to answer any question before completely ignoring my questions entirely. I finally submitted and order after 3 hours of being online for just under $800. Then, the following day, they send me an email saying there were problems with the order. Specifically, the one ink was not compatible with a 2 of the shirts, 2, that i had ordered. I told them to change the ink for the problem shirts and they said they had to do it for the whole order and not just the two shirts. Also, shirts that were marked available when i ordered became unavailable for some reason and not just a few shirts but about 20 different shirts/styles became unavailable. All in all, very frustrating and a complete waste of my time. Oh, and their customer service lied about the conversation we had to make me seem like I wasn't willing to work with them and to make themselves look better. They say they will beat anyones price online but i promise you it is not worth it. There are much better companies out there and paying a little more for less of a headache is totally worth it. I've included screenshots as proof of purchase and problems just in case the company tries to deny it.