It is very easy to get ahold of a customer service employee. The problem is that they may not provide any customer service. If it is a conversation just regarding artwork or specs, they can be helpful. If it is a conversation to resolve an issue (pricing, shipping), good luck. It can be incredibly frustrating as they are not motivated to resolve issues for customers.

lots of back and forth. can't call customer service. have to fill out a 'ticket'. waste of time.

You can get a hold of them but they do NOTHING to help you.

ONly through email chat. Took days to get responses.

their chat icon takes 20 minutes to get an answer. You can get a customer service rep on the line if you call, but the call takes 20 minutes to get an answer because they have to put you on hold to check with their production team on timelines. If you ask for a supervisor you are told there are none on the floor to take your call.