imprint.com

I placed my order on April 6th. Few days latter I was asked for better picture for background, I opened the ticket and upload new picture. Haven't heard from them since then. I followed up once, they apologized and said everything is set now. I waited another 2 weeks and followed up again, still no answer to when I will receive my order. As of today 5/19/20 I still didn't received anything. If I knew it will go this route, I would never order from them.

It appears someone from Imprint tried to recreate the logo I submitted and botched it. I have 175 custom notebooks that were supposed to be holiday gifts and can't use due to the messed up logo. I am trying to work with customer service to fix issue and get new notebooks printed but they don't want to refund me the additional 200 I paid for expedited shipping to get in time for holidays. So I have a botched order and currently no fixing from Imprint.com. WON'T USE AGAIN.

This conpany has issues with be honest about shipping. My order was damaged during processing. The ink was smudged and the signs were clearly damaged. The are trying to say it was shipping but the photos will provide my point. Also I only recieved partial order. I ordered wire stakes for the yard signs and was told is was in transit and it never came. Now the company is telling me I can wait 2 weeks. So now I have yard signs but no way to use them. There customer service sucks. Stay away. Also they will block any reviews they don't like on there Facebook page and block you.

I was able to place my order for silicone wristbands very easily using the online form that guided me through each step. The options and pricing for each option were clearly visible and updated in real-time as I changed things. I received emails daily updating me on the status of my order as it went into each stage and finally shipped, and I received the shipment on the day it was originally estimated while placing the order in the first place. I'm very happy with their service. I think there are a lot of options and the order form presents you with a lot of information, so some of these negative reviews are probably from people who didn't fully read and understand what they were doing. There were some options that I could have chosen which would have doubled my price if I hadn't been paying attention. I think their prices are very reasonable, some add-ons just cost more to produce.

These people are unbelievable. We placed an order for lanyards - as shown in a photo, we choose the date we needed them (expecting they would be there around that time... which is reasonable, right?) - they never even got back to us to say they were delayed, we emailed them when we hadn't heard much and they finally confessed the order was delayed. When we asked for a refund (the lanyards are now slated to arrive way past our event), they basically said no, it's not their fault, there is a Chinese holiday and somehow we were supposed to know that? The back and forth is frustrating, they refuse to take responsibility and there is no easy way to contact a real person. They force you to use the ticketing system instead of being able to just call and handle over the phone. The phone people are probably the most useless.

DO NOT USE THIS COMPANY!

Ordered 200 koozies 45 days ago and still do not have them. Also, don't ask for the extra cost or option to be made in American bc they are not made in America, all comes from China. Called and asked to speak to manager over 5 times, operator created many "tickets" for someone to get back to me and no response. Yet to receive paid for goods and will be reporting to BBB and will be adding this to all social media for this company. Worthless company, don't waste your money and better to use someone local regardless of cost.

We ordered 250 of these in a variety of colors. Just about half of these were defective prints that had a thread on the screen or the print before the ink was cured. There are big long lines in each print on more than half and these are all unusable for our community.

With the remaining prints, we found 12 that were printed correctly and are usable. We tried to work with the Imprint Customer Support, but their best offer was a 30% refund on 100 of the defective Koozies.

Legitimately have never had service so bad from the printing quality to the support on working towards a resolution.

Just know that if you choose standard shipping, it'll be a MINIMUM of 2-3+ weeks (their words) for your order to be shipped. I can't imagine why such a huge company takes that long to print a little logo (that I made, by the way. It's not like they designed anything) on 24 plastic cups. The whole process has been inconvenient, slow and regretful. I chose this site because I figured my small order would get done and shipped easy peasy, BUT - If you have a smaller order like me, use Etsy. Trust me.

These guys are not from Texas like they pretend to be. They are Indian scammers. All their stuff is made and shipped from China. You will waste hours each day as they pretend they are looking up your order and rushing. My order was charged and they extorted me for additional expedited money just to tell me 2 days before my event, they can't fulfill my order. Then they lie they will refund me so I now have to claim fraud. My event was cancelled and it was a stressful 3 weeks. Be Careful!