imprint.com

DO NOT VALUE CUSTOMERS OPINION
There was a problem with my order and nobody reached out to me until the order was three days late. They then tried to tell me it would be an additional $300 to fulfill my original order that was placed that was already $200. I spoke to four people and got absolutely nowhere they do not care about their customers and there are other printing and marketing companies that will actually care enough to rectify the situation. However these people will just continue to repeat themselves like robots and not actually help you with the issue unless you want to pay more.

This company has no return policy, no cancellation policy and is completely misleading in their time estimates.

Please avoid doing business with them at all costs!

Placed an order on 5/8/20 and was given option for production and delivery. Knowing I had some time I chose the option that best fit my needs and budget. They failed to deliver within that time frame, and we are now a week past due. In the meantime I have been fed false information, I've been told standard orders are fulfilled in 2-3 weeks, 3-4 weeks, and that shipping will take another 3-4 weeks. My status went from scheduled-waiting (listed as such 3 days prior to my delivery date) to in-production only after I spoke with customer service the first time and a ticket was opened. I was informed that there is a shortage of the materials needed to make the item I ordered, yet the company is still accepting RUSH and standard orders for these items and admitted that if orders are placed online consumers are not being informed of this material shortage, and their orders are simply being placed on hold indefinitely until materials are available. In the meantime, the company immediately charges you for your purchase. They use their terms and conditions as a crutch knowing full well that they have no intention to meet the delivery dates they are advertising to their customers.

STAY AWAY. AWFUL... AWFUL! We ordered company mugs. Not only were the staff rude and insincere about their mistake on the overprint which was shown on every mug they called it a visual imperfection that they were not accountable for also the packing was so flimsy that 30% of our order arrived broken. They offered a 5% refund. INSULTING. I basically have to throw these in the garbage which is like throwing away money. STAY AWAY. AWFUL AWFUL AWFUL.

I placed an order for buttons and stickers on January 21,2020 for an event my non-profit was hosting in February. I specifically paid extra for "rush production" and selected the clearly labeled shipping for "5-days." It is now February 24,2020 and half of my order still has not arrived. My event has come and gone without my order. Customer Service tells me that I chose "standard shipping" which has no time guarantee whatsoever, despite the all CAPS language next to the shipping option I chose. They told me, "You should have read the terms of service." The buttons that did arrive had a significant number that were unusable. The plastic coating didn't completely wrap around the button, leaving half of it open and basically trash. Since I needed to get my event together and did not photograph the buttons and begin a lengthy process to try to get a refund, I have no recourse. While creating these was fairly easy, getting the finished product and getting something useful has been a nightmare. Bottomline, I will never use this company again.

If I could give a negative star I would. I paid for expedited processing and shipping gave them an deadline of 09/24/2021. I had to have multiple conversations to find out about my product which I really wish that I wouldn't have called and would have submitted tickets or chats because now it doesn't show that week of trying to insure that my product was being made. When all was said and done I finally received a tracking number my "product" arrives and it is just the wire stands. I paid over $250 for 49 football helmet style yard signs with wire stands didn't receive the most important part the actual signs. It has been nothing but sorry ma'am we can only reach our claims department by tickets and no we do not have an update on your order. No one can even tell me if they even made the signs and each time I speak with someone they do not look into the problem they just create another ticket. I needed these signs for a homecoming present to the football players and it seems that it is not going to happen.

I purchased 5 face masks from Imprint.com on July 16. Delivery time was significantly longer than advertised and I received the order on August 17. I contacted the company and inquired about the order and kept being told to "please be patient". I finally requested that my order be canceled and money returned. They advised they could not refund my money. When I finally received my order. One of the graphics (soccer ball) on all of the masks were smudged. I again contacted Imprint.com and sent photographs to them of the defective product. I requested new face masks, while returning the defective masks at Imprint.com's expense, or a return of my money. Imprint.com advised that the smudged artwork was "digital lines" and offered me a 15% discount. Note: the artwork that was used was picked from the Imprint.com site. Totally unacceptable. I have NEVER left a negative review for ANY company. Imprint.com was very polite in all of my dealings with them, however their business practices are poor.

A month ago, I would have given 10 stars. Now - I'm VERY disappointed! I've ordered several different times and have been happy with the product and very quick turn around. 30 days ago, I made two different orders - one I had in about 13 days and the other one didn't show. I gave it some time and finally reached out. This order was specifically for an upcoming event. They told me it was in the process of being made. No worries! So, I kept checking online. Finally, 30 days later, I reach out, telling them I needed it for the upcoming event 15 days later. They told me to have it on time, I had to pay more money to have it shipped faster? If I paid, this would be more than 45 days after ordering. Their website says, "Our Standard Production and shipping time together is typically 14 business days."
Now, I understand that sometimes it takes longer and that I have no problem with, but I ordered this over 30 days ago, knowing that I needed them a couple of weeks beyond now. And, to receive my order within 45 days, they want me to pay more.
The sad thing is, I need to order 800 more. I don't want to take my business elsewhere, but I am so frustrated with your company. 1) No one has even apologized, and 2) No one will waive $7.00 to get them here. Keeping in mind it is going to be 45 days beyond when I ordered them.
I have canceled the order - since they cannot guarantee they will be here on time! I'm not risking paying MORE money to chance they will be here on time and not get them. I am very disappointed!

Customer service is useless and will not assist with your needs. Takes over a month to ship. Save your money and time.

I placed an order for napkins. Saw something else to add to the order but the first order had been place 15min earlier. Canceled the first order, placed a 2nd order, spending more money. Next day, company said they could cancel my first order but for a few. Rep didn't know how much the cancel fee was so he would get back to me and make sure the 2nd order was ready to go in time. I was notified that my 2nd order would not be on time but for an additional fee, they could make it happen on time. I said fine, just refund the difference on what they were holding but they still didn't have a cancellation fee on my 1st order figured out. I get a UPS notice the next day with a target date the day before the event. Label created. It sat that way for three days. I called but had started laryngitis so the hung up every time. I went online. They couldn't help me bcs the package went out via FedEx that day and they couldn't help that there was an ice storm that day and my package now will not be here for the event. They kept all my money. Fee of canceling order 1 was $50 on a $75 order and the additional $25 was used for FedEx. I spent $210 on something that can not be used.

Reached out on the bad stitching they left on my custom hats. Reached out and they said it's normal. It's looks bad and they said it's normal? Bad service

I wish I could give ZERO stars! I placed an order for some yards signs on Friday 4/17/2020. I paid for ONE DAY production. It's now 4/23/2020 and the signs have STILL not shipped. They tell me the signs have been printed and will not ship unless I pay an extra $119 for expedited shipping! UPS is 2 day ground to me from their facility! I DON'T NEED to expedite the shipping JUST SHIP THE F'IN SIGNS! This company is VERY DISHONEST! DO NOT DO BUSINESS WITH THEM!

When ordering a yard sign, it had me choose a day to have the sign shipped. I chose the day before the graduation party. When I received an email two days before it was supposed to arrive that it had just gone into production, I called and was told that was an estimated day. The site literally had me click on a particular day without it saying it was estimated. I canceled the order, but they processed the sign any way and I just got an email saying it was being shipped, despite the fact that I canceled it over a week ago! DO NOT BUY FROM THIS WEBSITE!