imprint.com

They keep responding to my reviews with more BS that I have choose standard 7 day production.
Heres the email they sent.

Custom 18" x 24" Yard Signs
Product Color Hex: #FCED20
Product Color Hex Back: #FFFFFF
Number of Imprint Colors: 2 Imprint Colors
Print Position: Front Side Only
Proof Charge: No
Production Time: Standard Production - 3 Days [+0.00] (unit)
Shipping Time: ******* Ground Shipping - 5 Days [+26.67]

This was the email they sent me after I ordered. Quit telling me I choose 7 day production when it clearly states 3 day production above.

I contacted the company (which is not imprint, but some 24hour wristband place) and tried to duplicate an order that I had placed the week before, only this time I wanted to claim my "100 free wristbands" The rep told me that there was a $15 handling fee for the "free" wristbands! So, they're NOT free? That is FALSE ADVERTISEMENT! Then he offered to place my order online and the price was double what it should have been. He tried to tell me it was shipping and handling because the RUSH shipping would take 2 more days than it guarantees, but while I was on the phone with him, I went online and placed the order myself for $30 cheaper. Also, the $15 "handling fee" for the free wristbands was NOT in the total amount that I agreed to pay on the payment screen. They just charged it to my card and if I hadn't checked, I would have never known. Not only are they falsely advertising "FREE" products, they have proven that they will rip you off any chance that they get.

This company has a huge banner at the top of their website that reads TWO DAY production and fast shipping. I inquired about my order after noticing the order status has yet to reach production after 7 days. The chat-bot told me that the "fine print" terms and conditions read that only rush orders are produced in two days and they would gladly upgrade me to rush for an additional fee. When I said no, nevermind just cancel my order, they said there would be a cancellation fee. Basically, they take your money, leave your project sitting there and extort more money out of you. They will hold your project "hostage" until you pay the upgrade rush fee or simply just take your money through the cancellation fee. So I've paid for my order and received nothing. They said for non-rush orders they don't ever guarantee a ship or receive date. SO basically, they will keep my order there indefinitely until I pay the extra rush fee. I am reporting them and filing a complaint to the BBB. Save yourself the grief - DO NOT USE THIS COMPANY!

They are the worst. They profited over $100 on my shipping, messed up my order and will not fix it. I'm out $300 with no help from them.

Poor customer service, poor quality and they send you so many automated responses to avoid having to resolve any issues. My masks were supposed to be custom and I gave exact sizing and placement directions. Everything seemed legit until I got my package 4 weeks later. Ink bleeding, lopsided images, floating images, nothing centered and all they could offer was a 5-10% percent refund and claim quality is not guaranteed and that they defects were minor imperfections. 100 masks down the drain because I cannot and will not sell these to anyone. I asked for a refund if I could return the product and was given the message over and over. I gave them a chance to redo the images and all I got was...
Hello Lori, Thank you for your response. Please accept our sincerest apologies. Please know that we have sent you the correct order and not defective since it has minor visual imperfection. Also we do not want our customer to be unhappy. Please know we can offer you 10% refund on the order as a gesture of good will. Please be kind enough to understand the situation. Please confirm if you wish to proceed and we will proceed upon your confirmation. Thank you and have a good day
Hello Lori, Thank you for reaching out to us. Please note that we cannot guarantee the artwork will print on the exact same location from piece to piece of the same order. The printing location might be slightly shifted and thus different among the products of the same order. Most of the time, this will not be noticeable due to the small margin mismatch. This is common in the industry and minor visual imperfections should not be considered as defective or flawed items. At this stage due to to your dissatisfaction and as a token of our sincerest courtesy, we are ready to offer you a 5% refund on the order. Please let us know if you would be okay with that. Again, we are sorry for all the inconvenience. We will await your response. Thank you Regards

I ordered shot glasses. My logo was not printed well. It was crooked. Some of the glasses tilted. The letters were thick on some glasses and there were bubbles in the cup.

I went back and forth on the phone with Ralph and was told to write my issue in an email, which was almost pointless because he didn't even include everything that I wrote in my email. I am very dissatisfied with my experience and cannot use the glasses. DO NOT GIVE YOUR MONEY TO THEM BECAUSE THEY DON'T CARE ABOUT QUALITY.

This was their response: Thank you for reaching out to us, Please note that the products we carry are intended purely as promotional items; therefore products that may have minor visual imperfections should not be considered as defective or flawed items. However variations in raw materials, molds, production equipment and melting temperatures may also result in variations of size, shape, engraving, font, color, etc. These conditions are within acceptable industry standards and can not be considered defective; we sincerely apologize for the situation. However, since you're a valued customer we'd like to offer you 5% refund on this order as a token of our sincerest apology. Kindly let us know if we can assist with anything else. Regards, Nathan.

Imprint was easy to work with and my product was delivered earlier than expected. The quality was fantastic. I will purchase again from Imprint.com