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I made a purchase online of an expensive dry bar hair dryer (it was awful... my hair got stuck and it burned me, but that is besides the point). It had no inner packaging or return label so I popped into a Sephora near me... The return was quick, I was a day past my 30 so the lady said they were gonna issue store credit. Cool I thought... as I always buy stuff online. This was the first time I ever got store credit instead of a refund and it came to my surprise that I could not use the store credit for online purchases?! The kicker is... this was not explained to me... This is the only retail store I have EVER heard of that does not allow you to use store credit online. I usually only shop online because work keeps me busy but I do spend...
Since I made the return two weeks ago... and now the stores aren't opened. I made a compliant by phone. I got "well you can use it in a few months..." Almost $200 in purgatory. What a stupid way to handle the customer experience. We live in an a technologically advanced world with people who have accessibility issues... and now that the stores are closed for an undetermined amount of time... all the more reason to change the archaic method of fund allocation for returns / exchanges.
The lack of transparency by the cashier who "refunded" me is absolutely WRONG. SEPHORA you need to update this policy. It is ridiculous.
STAY AWAY. AWFUL... AWFUL! We ordered company mugs. Not only were the staff rude and insincere about their mistake on the overprint which was shown on every mug they called it a visual imperfection that they were not accountable for also the packing was so flimsy that 30% of our order arrived broken. They offered a 5% refund. INSULTING. I basically have to throw these in the garbage which is like throwing away money. STAY AWAY. AWFUL AWFUL AWFUL.
This site is CROOKED. I accidentally missed the 14 day trial sign-up and the charged me with out notice. I called to cancel and they offered me "not in their policy" of course a 50% refund. Criminal. Also they don't or won't give out employee last names. So sketchy. SO NOT USE. IT IS A SCAM.
Tip for consumers:
DO NOT USE IT
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Dear Candace,
I am sorry to hear about your bad experience enrolling in the Myheritage 14 day trial.
Our intentions are not to scam anyone without notice.
For your information, We inform everyone of the charge in question on the automatic e-mail that is sent out after you enroll in the free trial.
It is also important to know that one is able to cancel their free trial at any time by:
Logging in, clicking on your name in the right upper corner of the family site page, and selecting ‘My Purchases’.
Please e-mail me at rafael.vipsupport@myheritage.com so I may locate your account and examine who you spoke with here and assist you with this as soon as possible.
Looking forward to your reply
Rafael
Myheritage