Jessica N.

I placed an order for buttons and stickers on January 21,2020 for an event my non-profit was hosting in February. I specifically paid extra for "rush production" and selected the clearly labeled shipping for "5-days." It is now February 24,2020 and half of my order still has not arrived. My event has come and gone without my order. Customer Service tells me that I chose "standard shipping" which has no time guarantee whatsoever, despite the all CAPS language next to the shipping option I chose. They told me, "You should have read the terms of service." The buttons that did arrive had a significant number that were unusable. The plastic coating didn't completely wrap around the button, leaving half of it open and basically trash. Since I needed to get my event together and did not photograph the buttons and begin a lengthy process to try to get a refund, I have no recourse. While creating these was fairly easy, getting the finished product and getting something useful has been a nightmare. Bottomline, I will never use this company again.