imprint.comReviews 2,183

I'm so embarrassed i actually recommended this company to a friend for their wedding favors. A huge portion of their favors were damaged and they were basically told to 'deal with it'. I will never recommend them or use them ever again... and I'll make sure to steer people away from them as well. Better to spend a little bit more to get what you expect and pay for. Shame... if i could give half a star, i would.

They are the worst. They profited over $100 on my shipping, messed up my order and will not fix it. I'm out $300 with no help from them.

They screwed my order up. When I called to fix it they would not stand behind their work. I had to file a credit card dispute. They earned this bad review.

Choose any other company. Imprint.com are crooks

I purchased some items for a celebration (specifically, cutouts of dear family members who would not be able to attend because of cancer treatment), and noticed about a week before that despite paying for an upgraded production time and being several days past the 3-5 day window, the products still hadn't shipped.

I called the Imprint number provided on their website, and was told by an associate that if I paid an extra $57 for shipping, it would arrive *guaranteed* the day before my event, if not two days. A step price for shipping, but because this was such an important detail, it was worth it.

Fast forward to today: the event has come and gone, and we are now a full week past the expected ship date. When I asked about why I was misled by customer representatives, Imprint.com basically gave a song and dance that they can't stand behind their own policies, and that they'd give me a whooping 10% refund. What a joke!

Received the wrong banner. Customer service completely not helpful to send correct banner. AWFUL!

If I could give a negative star I would. I paid for expedited processing and shipping gave them an deadline of 09/24/2021. I had to have multiple conversations to find out about my product which I really wish that I wouldn't have called and would have submitted tickets or chats because now it doesn't show that week of trying to insure that my product was being made. When all was said and done I finally received a tracking number my "product" arrives and it is just the wire stands. I paid over $250 for 49 football helmet style yard signs with wire stands didn't receive the most important part the actual signs. It has been nothing but sorry ma'am we can only reach our claims department by tickets and no we do not have an update on your order. No one can even tell me if they even made the signs and each time I speak with someone they do not look into the problem they just create another ticket. I needed these signs for a homecoming present to the football players and it seems that it is not going to happen.

Horrific Experience. Do NOT use this company. Based in Houston but customer service and sales barely speak English I must have been talking to India.
3 days with runarounds on the artwork after I sent the files in the pixels they needed, then they sent me a proof missing half the artwork. The promise date was not met and the entire experience was a 4 days nightmare for a simple button design. The final artwork I ended up with was mediocre at best. Terrible experience. Like a nightmare!

This company has no return policy, no cancellation policy and is completely misleading in their time estimates.

Please avoid doing business with them at all costs!

Initial experience was great however when I reordered and specified to reordered they shipped something that didn't come close and then refused to do anything beyond offer a 5% refund. I have a major event with jacked up lanyards which can't be used and no source for a solution. Oder once and you'll be golden.

Bad order experience. The order completely changed. It was not what I expected. I do not remand them.

I ordered parking tags using their website example, but uploaded my logo. Good thing I paid extra for a digital print. When I received the proof, it was NOTHING like the product example and my logo was so small I could barely see it. After being on the phone with customer service for over an hour and the language barrier, they realized they used their affiliate's website "24-hour wristband." Why? I don't know when I ordered from imprint.com. NTL, they tried to make it right and redid he proof, it was not the quality I was expecting from a company that had 4.5 stars. So, I requested a refund. After, telling me it would take 3-5 days, I get a message asking me to be patient, as it will take 10-15 business days. They must think I'm a fool. I am immediately filing a credit card dispute with my bank. I don't know what happened to this company, but they went downhill. So, I warn you, do not use them! There are a lot of other American competitors and the work is much better!

I had to order hiring signs for my company. Just 3 signs total, nothing major. Through the proof process we opted for an art change of double sided. It seemed like the new request was fine and taken care of till 2 days later we received the wrong signs, plus signs that did not even belong to us. I immediately called and the woman was not helpful. We had to create a new ticket to voice our concerns on the order rather than them just send out the correct signs that were already approved and should have been in the system since we were also charged for them. Most of their reviews seem fabricated and multiple times asking where I could place a review on their site myself the customer service chats would suddenly be ended. Hoping we still get our signs and then just add imprint.com to our "never buy from again" red list. This has been a simple job that has been dragged out and turned to a headache with no one to talk to for help.

I ordered 200 tote bags from them on April 5th. The turn around time was 2-3 weeks. I have yet to receive them. I keep calling customer service which is located in some other part of the world. They are very professional but absolutely NO help. They can't tell me where my order is, is it in production, quality control, etc. They have no idea when I will receive it. I made multiple attempts to speak to a manager to cancel it. But they say it is not possible. I think I might have to ask the credit card company to dispute it. HORRIBLE, HORRIBLE, HORRIBLE! PLEASE USE SOMEONE ELSE.

Terrible customer service, very rude when replying to my email, wouldn't order from here again, would rather go elsewhere

This company should be ashamed of themselves. They give false claims about there shipping and then after requesting a refund... all of a sudden they have no confirmation of their cancellation. My cancellation was done over the phone. I then sent a written confirmation of a cancellation and NO reply. They are just holding my money even though they never printed or did any business for me. SCAM!

This company follows dishonest practices. We made a purchase for our elementary school and they charged us more than the quoted amount, we did not know until after the payment was made and they emailed us the invoice that they added fees that were not disclosed in my Order Total. We have repeatedly tried to get this issue resolved and our calls are not returned. We have been trying to get a refund for the erroneous amount that was charged and the last we were told by their customer service representative is that they have to ask the production dept. if there is a cancellation fee. What credible company has their production department assess cancellation fees. It took 3 calls in one day to get a supervisor on the phone.