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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I placed an order on 11/23/2025. According to the tracking history, my order has been going around in circles since being picked up by USPS. It was originally supposed to be delivered on 11/28 but since then has gone back and forth from "out for delivery" to being returned to the USPS facility. I reached out to Il Makiage because I have an event that I wanted the makeup for and their response was 'it's still in transit, here is where you can see tracking'. Totally ignored that I already provided that information to them. My event is this weekend and if I don't receive in time I will be forced to purchase another brand and will dispute my charges with my credit card company. It's really a shame because I like the makeup very much but their customer service was not helpful at all
Love the product. What was left of it when it arrived. I took a picture of the oozy box. Soft as can be though. But lost a good amount of that expensive ooze to the little box. Could not find out whom to complain to, just started using what was left. I like it. Not sure if the altitude made the seal break on the jar? Dont know. I hate taking the loss on it because it cost a small fortune to me.
The cardboard of its box is soft and smooth. My face too. Like I said, love the product, just lost too much during shipping.
I have been using the exfoliating twice weekly for about 5 weeks. I find it very effective. My skin looks smoother, brighter and feels very clean after use. I am always skeptical of skin products online. However, I have been pleasantly surprised & have ordered a second product in your line. I have even recommended the exfoliator to a few people who have commented on how good my skin looks.
Your website makes it very difficult to find a particular item that you need. It has too many random pop ups and is difficult to manipulate overall. For example: I had a very difficult time placing my most recent order. It would be beneficial if was able to look at at my orders to help with this proces. Providing the name of the item purchased instead of of the order number would make reordering easier
This is my 3rd bottle of primer. It's by far my favorite. Unfortunately, you can't tell how much is left in the container and then SUDDENLY…you're out! No warning! And it takes a few days to get more. I only wear makeup once a week so this stuff seems to go SUPER FAST. It's pricey for the amount you get.
After I thought I placed my order I was given a screen that, because I was on my phone, I couldn't see fully. All I saw was "20% off" and I clicked it. Turns out I was ordering another item (primer) along with the original item I ordered. I couldn't immediately get a hold of anyone to cancel that one item and now I fear it will be a huge hassle to do so after it has been shipped. If there was a telephone number available this could have been resolved. Poor customer service I'd say. I'll let you know how it turns out.
I was given a BOGO coupon that didn't work as advertised. Once I realized I emailed customer service and the back and forth was infuriating. They stated they are trying to help but are so limited to help that at the end they aren't helping at all. They can't cancel an order (1st company ever that can't cancel an order that was literally JUST placed), they cant send a second product separately to make up for the second product that wasn't sent but was promised as a birthday gift. They offered a coupon for half of the price of the BOGO and said they couldn't offer more to make up for it. All in all terrible customer service. You just lost a customer over a stupidity! Never buying here again!
I love this product. For my eyes and my skin Face. 100% recommended because it works for my skin. My skin around my eyes and the rest of my face very hidrated. I love so much.
I have been using this company for my tanning and make up for years. Highly recommend. Tanning product doesn't make me break out & my skin is sensitive plus I don't have to wear a concealer on my face when I use it. Love this product
At first I thought it was a bit too thick, after using it a couple times I found my way and I really like it, seems to last throughout the day much better then other products I've tried. Overall very happy and purchasing again!
Ordering is so easy. They have been able to find my perfect shade for foundation, just using their questionnaire. I love that they recommend products for you. It makes it a lot easier to shop. I highly recommend their products.
I ordered mascara then I got text if I order anything else I will get 20% off so I I thought I will get the eyeshadow but then they did not give me that 20% off they give it to me for $42 which the rock price is 39 $and now I'm stuck with it, I can't return it.
I always had a problem matching my skin tone. Tried their colour quiz and bought one but found it a bit grayish so they exchanged and sent me the colour which is like a second skin colour for me and long lasting as well. Very happy with the purchase. Just a bit pricey for me.
Thank you so much! I truly appreciate it. The way you all take care of your customers is exactly why your business will thrive long-term. The products are already amazing, and on top of that, your customer service is exceptional — that's a winning combination! Big shout-out to the marketing and business team for doing things the right way.
I answered a satisfaction survey. Because of that i received a $50 coupon to use on a new sale.
I did and it showed that i was paying $1.15 but unfortunately I was charged $82.
This is outrageous and a true scam!
I just viewed an ad for Il Makiage eye brightened which was the most entertaining I've ever seen! The eye brightened. A dramatization of a dame in New York brightening her eyes after a hard day smoking and drinking! So imaginative!
I have been using IL Makiage products, both skin care and make up, for almost a year now and love all of them. I have taken advantage of the Auto Replenishments feature and have been very pleased with the process.
I am ordering one item and your site did not allow me to SKIP the items I do not want! I tried to remove them but your site is not allowing me to do so. I would like to remove the items I DO NOT WANT! HELP. Your site was not helpful in allowing me to do so. If you can't fix. I will never order from you again and will share my experience with others who use your product.
I didn't know what to expect when I came to the site. I was curious if it could be right for me, as I had stopped wearing liquid foundation. I took the quiz and was surprised by its thoroughness. I trusted the results and immediately added the recommendations to my cart.
Il Makiage has a product for every one of your beauty needs. Too red? Got it. Large pores? Wrinkles? Got it. Just the right foundation? Color? They got you covered! Il Makiage is one stop shopping for the BEST products at great prices. You'll be hooked... and you and your skin will look their best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members