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Il Makiage

Overview

Il Makiage has a rating of 3.8 stars from 8,289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone and perfect match. Il Makiage ranks 1st among Cosmetics sites.

service
368
value
351
shipping
349
returns
258
quality
335
This company does not typically respond to reviews
+152
How would you rate Il Makiage?
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California
1 review
0 helpful votes
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Faulty pump
April 18, 2025

It took me a long time to finally buy this primer. I was so disappointed to receive the bottle only to find one the pump is not working well. I do like the product but can't deal with trying to get it out. So sad

Date of experience: April 8, 2025
California
1 review
0 helpful votes
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I have been using their foundation "Woke up like this" for a few years and I absolutely LOVE it! It is light yet provides great coverage and seems to actually meld with my skin. But today I tried to login on the website to order some additional products and change my address for my recurring order but cannot

Date of experience: April 25, 2025
Canada
1 review
0 helpful votes
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Poor quality
May 11, 2025

The product is absolutely not what is shown in the advertisement. Very poor quality and foundation does not even give 10% coverage of what is shown in the advertisements. Waste of money. Never recommend.

Date of experience: May 1, 2025
Oregon
1 review
0 helpful votes
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Very Easy. To order
April 25, 2025

The process for ordering and was very easy. Liked the option of trying out the product and paying when satisfied. Speaks to the company's belief in their product and customer service.

Date of experience: April 15, 2025
Delaware
1 review
0 helpful votes
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Feeling Confidant
April 16, 2025

Answering the questions made me feel like I would get the perfect match. It was easy to make the selections because of the pictures that were shown with each question. I liked the idea of having different pictures to choose from because it made my choices much easier. If I was only given words, I would have had to stop the process, since I would have had no idea which option to choose.

Date of experience: April 6, 2025
New York
1 review
0 helpful votes
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Harder then it looks
April 15, 2025

I was trying to add a product to my recurring shipment, but it doesn't look like it work 😞. Looks like I'll be wasting money for shipping on 2 orders now. I'll have to figure out later if these can be combined

Date of experience: April 5, 2025
Missouri
1 review
0 helpful votes
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Coupon really!
April 15, 2025

So they send you a $15 off coupon to entice you to try another product, but then the price is higher than if I just went to the website and ordered it so really no coupon savings at all. Don't fall for it.

Date of experience: April 5, 2025
Texas
1 review
0 helpful votes
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I wish it would just let you log into the website and put what you want in the cart and check out. It harrasses you the whole time about autoship, or one time purchase. You can tell a programmer designed the site. It's so annoying to use. But at least the products are good.

Date of experience: May 1, 2025
South Carolina
1 review
0 helpful votes
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Impressed
April 13, 2025

Since my first order, I have experienced wonderful customer service and received great products. I have tried several different skincare products as well as foundations. I am impressed and very satisfied with all of it. Any questions I have posed have been answered quickly. I have had no issues returning products if/when I didn't like them.

Date of experience: April 3, 2025
Canada
1 review
0 helpful votes
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Great customer service
April 13, 2025

I love il makiage, ive been using their products for a few years now, they never disappoint, I recently had a small mixup with my recurring order, they were quick to fix the issue and gave me $100 code to spend on other products, im excited to try two new products 🥰

Date of experience: April 3, 2025
New Jersey
1 review
0 helpful votes
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Deduct Credit
April 14, 2025

When my order was complete the credit of $15 was not deducted! I all ready put my credit card information in then the credit card was not deducted! I do not like doing business with a company like this. I went on a chat as soon as I realized what happened. No one has gotten back to me in regard that this problem

Date of experience: April 4, 2025
Oregon
1 review
0 helpful votes
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Great Products
May 2, 2025

IL Makiage Products are the best and I love how it makes my skin feel! I've been using these products for a few years now and I can't say enough about these products and the customer service is outstanding!

Date of experience: April 22, 2025
California
1 review
0 helpful votes
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Targeted me to making another purchase
April 14, 2025

I bought one item and some how it directed me to another page w a different product and asked something along the lines of purchasing and I want even sure what it was and it charged me for an "add on" item. Seconds after realizing it sent me a confirmation I immediately asked for a cancellation and they denied me!
Horrible horrible

Date of experience: April 4, 2025
Washington
1 review
0 helpful votes
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Always a pleasant experience
April 7, 2025

I have never had a bad experience with this company. They are very accommodating and friendly. They obviously stand behind their products with the try before you buy. I have used this and there has never been an argument. They have always made what I was in search right. Most definitely a wonderful experience.

Date of experience: March 28, 2025
New York
1 review
0 helpful votes
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My favorite skin care regimen!
May 7, 2025

I absolutely LOVE this power lift! It's in a gel form and goes on super smooth and silky! You only need a dab to apply to your entire face. It has a cooling effect and makes your skin soooo soft!
I am starting to see some long term affects of using this product in the morning and evening and I will be using this product from now on!

Date of experience: March 31, 2025
Washington
1 review
0 helpful votes
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A bit expensive, but great products!
April 15, 2025

I don't know how they do it, but every quiz I've taken has been matched perfectly with whatever product I needed. My only wish is that they would partner with Klarna or Afterpay so I could pay for their products over time instead of all at once cause it can add up quickly.

Date of experience: April 5, 2025
Pennsylvania
1 review
0 helpful votes
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Customer service saving grace
April 20, 2025

I had a bit of a hard time with the website it made it difficult to just try to purchase a foundation versus having a free trial period on my e-gift card. Also receiving duplicate emails about my free trial. And I accidentally ordered the same makeup twice. It made it very easy to do that thankfully with the help of customer service they made the experience a lot less painful with offering E gift cards to use for future purchases.!

Date of experience: March 21, 2025
New Jersey
1 review
0 helpful votes
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Apparently Not For Me
April 1, 2025

Having been inundated with ads on every platform I decided to give this product try. According to them it will be a "perfect" experience. Oh so wrong. Apparently I don't know what color my own skin is for the color match because what they sent me was horrible. The first made me so pale and so yellow I looked like a wanna be Geisha on a bad budget. The second shade was still too light and left me looking like my liver packed up and left home. I dutifully completed the online questions one more time hoping someone would listen and get it right. Unfortunately, twice must be the magic number because I received no third try (despite what I was told online), and I'm now left with useless product that I wouldn't dare go out in public with and a big bill.

Date of experience: March 22, 2025
Canada
1 review
0 helpful votes
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Wanted to try it free as they advertised
April 11, 2025

Then they say pay for shipping then they charge your credit card more. All I wanted was a trial and somehow they took more. I just wish things that are advertised didn't always always always have a catch!

Date of experience: April 1, 2025
Arizona
1 review
0 helpful votes
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Not happy
April 9, 2025

Well, I had a $20 gift card that was given to me to answer some questions survey questions. I tried using that $20 gift card and it was not available. I had a $15 one as well that was gonna expire soon but I wanted to use the $20 one and I emailed you guys several times, but no one bothered to return my messages so I feel like I got screwed out of it not too happy about it still bought the product but that's not the point

Date of experience: March 30, 2025