IKEA

Ikea was great as the showroom helped me create a whole new redesign with new furniture for every room. Furnishing a 3 bedroom home only cost a few thousand which is a steal.

I ordered a kitchen cupboard for a house that had an ikea kitchen to test colour match and fit. This was delivered as if it had been kicking around a warehouse for years, outer postal box mint but inside smashed up!
I requested an exchange, this was organised and I ordered the rest of the units to arrive the same day. The replacement was perfect but 4 items where missing from order number two. Roll on 2 days from this delivery and I am told they need more time to complete the order!
I complain and I'm offered a store card of no value to me as I won't shop with them again.
I want to just have my complaint acknowledged and the delivery aspect refunding as I have not had what I paid for.
Their customer care is literally no existent, honestly it doesn't exist, your email bounces back from customer. Service@ their url and you then click a series of links on a website to be given a phone number! You call it and the terrible customer care starts again.
My recommendation is go elsewhere, if I knew what I know now I would have just ripped the kitchen out and gone to Wickes!

Placed order online, failed delivery 3 days In a row, tried to cancel order online not available, tried webchat to be informed that it was not possible to cancel order, several attempts to contact customer services by phone, waiting for hours eventually reached a human being who passed me around, eventually spoke to somebody who was able to cancel order, but would take 10-14 day for refund on my card.
Extremely poor customer services, AVOID, AVOID,AVOID wished I had read the reviews before placing order, you learn from your mistakes.

I placed an order for some kitchen storage items and a stock pot. Whoever packed the two boxes did a horrible job.
Fed Ex would not even deliver one box because they could tell something had broke inside, so they shipped it back to Ikea.
When I opened the other box. Everything had been packed on top of the stockpot, which had a glass lid. There was no padding on top of the pot and the lid was in hundreds of pieces inside the pot.
With no option to e-mail Ikea to resolve the issue, I am currently on hold with their customer service number. This is the third time I have called and I have been on hold for a total of 2-1/2 hours between these three calls.
I actually spoke to someone briefly during the second call and he said he needed to transfer me to another department, which never answered.
I cannot believe how awful this experience has been. I have no idea what they plan to do with regards to the box I never even received and it would be pretty simple for them to just send me a new lid for the pot, but after spending almost 3 hours on the phone listening to their bulls>>t taped message about how important my call is and how easy Ikea.com shopping is I think I am going to lose my mind.

NEVER AGAIN!

Terrible experience. Terrible customer service. My son ordered a bedroom set for college that was to be delivered in two separate deliveries on Saturday August 5th. One arrived. Another was rescheduled for Sunday. They never showed. They later rescheduled for Friday. Again no call no show. My son reached out to them and they said all he was missing was the bed frame and he could pick that up at the store. I then called to inform them we were missing far more than the frame and we weren't driving to pick up items we paid to have delivered. All we had was the night stands, two of three boxes for the dresser and bed rails. We were missing almost the entire bed and had a useless couple of boxes for a dresser. Spent 30 minutes on the phone explaining what we needed. I was assured yet again that the items would be delivered. Didn't show Saturday. Didn't show Sunday. Called again and spent another hour on the phone to get a refund. Complete waste of time. Obviously their customer service members are completely clueless and just tell you what you want to hear. Finally, these morons wanted us to return the useless crap they had delivered in order to receive the refund. Really? More time out of my day for your ineptitude? Never order from these idiots.

Bought one of their famous assemble-it-yourself-you-fool pieces of wood furniture. It was delivered in two large and heavy boxes, cleverly packed. There were four large wood pieces all the same shape and size but each with a different set of predrilled holes. Well, they mispacked and included two of one piece and none of another.

One would think this would be easy to solve. Nope. First, the instructions only had part numbers for the hardware, nothing for wood pieces. Second, "missing piece?" online instructions had no way to indicate the problem or request replacement without that part number. I finally hunted and found a way to send an email.

Took them a week to respond and then it kept getting bounced from person to person, most of whom seemed to disbelieve and made me start from the beginning. No one would ever take ownership of the problem saying, "no, that cannot happen." (well, it did)

Finally, after about five weeks the sent the replacement part (actually, they send two of them!). Overall a fine example of arrogance thinking that customers are always trying to rip them off when in truth the opposite could probably be claimed just as well.

I have never purchased anything from Ikea before and had heard good things years ago. Found a sofa I liked there. Ok priced sobought it, set to be delivered in 5 days. Thought that was fast and was happy. However, changed my schedule around and 1 hour before the delivery window I get a text about it being canceled. I had to call 8 times to get someone to do anything. Everyone was rude, unhelpful and non-apologetic. No supervisors work there either apparently. Just an absolute joke! I got no answers as to what happened etc. I don't even really care about the delivery issue, it was the 8 times calling to get help. Two weeks later i get a new delivery date. All unacceptable! After reading others experiences, I have a completely different view of Ikea. It's definitely not the old Ikea I heard good things about. Hopefully they figure it out before they go under. I don't care either way considering it's my LAST EVER, that is if I ever receive it, purchase from Ikea. They don't care about customers who actually make the business, then they don't need my business apparently. I told them about reviewing wherever possible to let others know, but they didn't care either

I made an in store purchase and asked to have my couch delivered because it would not fit in my car. The first delivery was not bad. However, once I opened the boxes and starting putting my couch together i noticed one piece had a huge hole in the wooden frame. So I called customer service, waited for 44 minutes. They offered to come pick up the bad piece and replace it, but told me a different person would call me to schedule a time. I waited a day for that call. And requested for a Tuesday evening due to my work schedule. He said, "at this time all I can do is put Tuesday 9-9 down but they will call you the day before to verify a 4 hour time frame and allow you to reschedule." I never received a phone call, but late at night I receive a txt saying they had a cancellation and asked if they can come early in the morning. I responded no, in the evening. Come Tuesday, they try to show up at my apartment while at work in the early afternoon. And I am being charged for not being there at the time of the delivery. Horrible communication skills and I've had a horrible time trying to just speak to anyone in customer service because they continually transfer me to different departments then I end up waiting 30+ minutes each time I'm transferred.

I purchased a glass cylinder vase from IKEA & it arrived to my home TOTALLY SHATTERED. How STUPID, LAZY & IRRESPONSIBLE is it to pack a GLASS VASE with absolutely no stickers, no stamp, no writing, NO NOTHING, to indicate the contents of the delivery box are FRAGILE, and to pack a GLASS VASE with only ONE PIECE OF SHRIBBLED UP BROWN PAPER & no protective material INSIDE the box whatsoever to protect the vase from damage while being handled & while in transit. NOW they don't want to refund me the TOTAL amount I paid, - Why, I have no idea, but I SHOULD get a TOTAL refund since the glass vase I PAID FOR ARRIVED TOTALLY DAMAGED. I will never EVER purchase anything from IKEA again

During end of May when stores were still closed, I was able to finally checkout and order my first time. Site was having technical problems at checkout. Unfortunately I had to pay $49 flat delivery fee so I added more stuff to my order besides a desk. I ordered a huge floor mirror and 2 desk mats. Delivery was 2 months out into end of July. However, I kept checking online I was able to edit my shipping date. I was able to get this pushed by mid June. I was happy and that made my $49 worth while. I missed the delivery guy so he placed all my items at my front door. Everything was intact and perfect condition. Mirror was not even cracked or damaged. Customer service though is lacking. No chat service. And if you do email themit's only directed for Order cancellations. I had other questions and I didnt get answered till weeks later. When the stores opened in July, I was able to find a bookcase that was perfect for my pantry. Was able to apply my Ikea cc promo to my purchases. Prices are affordable, quality products, however more inventory needed on general aisle products in store. Most of my ikea purchases are desks and 20 years later they are still in perfect condition.

Purchased an item had it delivered and parts were missing in which the delivery driver noticed and stated that he would let the warehouse know. No one contacted me so I reached out to ikea who then found out that I was in fact missing parts at which point I just said come get what you have delivered and that I want a refund. The call taker stated ok ill process Your refund but due to COVID we will not be picking up the items. I stated fine I will throw them out as long a I receive my refund. 10 days later no refund was received, attempted to contact them again and was informed that they were missing information which was why I hadn't received a refund. How is that possible when I had been given a claim number but ok I tell them what parts were missing and they said ok ill get this to my manager so that they can get this over to accounting and I will receive my refund in 10 days. It's now been 20 days after the second attempt and still no refund and now no one answers the phone or anything. Robbed by a top consumer. This was my first time purchasing from ikea and my last. Horrible company.

I ordered a feeding chair for my son, and you sent it to me very quickly. The chair was intact and undamaged. Qualitative. I also ordered a children's table. We also really liked him

Any store that tries to force you to walk the entire store just to get the hell out must be truly a junk store and that is what this place is and is filled with