IKEA

Placed an order on March 19th. Today is April12th and still no sign of our outdoor table set. We've tried to contact IKEA twice and waited over 20 min each time with no answer to where the product may be. We then asked for a refund and didn't get a response. Well, that's because we were hung up on... twice... Going to dispute the purchase with my credit card company and see if they can maybe get through. Unfortunatly I still want the set for our houseboat since it's a perfect piece for limited space but I just don't know what else to do now. I feel like Seinfeld... "No Delivery for You"

Hi is there any way you can rush another monagram to us. We completely screwed up and didn't realize the brides initial goes first. We actually need MKJ by Wednday June 9th. We love it but really messed up.
Thank you,

I'm always shocked at the terrible level of quality and durability of Ikea products. Every single one of their fabric products I've ever purchased, carpets, rugs, towels, Sheetz basically anyting made of any synthetic material is chock-full of chemicals. I've spent thousands and thousands of dollars at Ikea, their return policy is horrendous. They seem almost intentionally drastically understaffed, there's always a huge wait, they even have a number system if that tells you anything about how long the wait is. I've only tried to return a single item in my entire consumer live at Ikea, a $299 carpet that had a tiny hardened spot probably one centimeter big that they claimed was a paint stain, the most ridiculous thing I've ever heard, it was the exact same color as the carpet fabric was probably there from the time that I purchased it. They're like any other horrible big corporation that finds any excuse and take your money but not give it back.

I had enlisted the help of IKEA to deliver some much needed furniture to my new apartment, as I have recently moved alone to a new continent to start a new job. I should have thought better of it. I was told that my delivery would happen on the 9th of August, and now I am being told that it will happen on the 22nd! This is a disaster for me, as this was such a big and necessary order. I am told that this is because IKEA does not effectively communicate with the delivery companies it works with, and gives them demands that they cannot meet without informing the customer of any of this. I was only told in response that the terms and conditions states this is a possibility, but I do not find this good enough as this would be easily solved by assuring that they can meet the delivery date before confirming it. Take it from me - do not trust IKEA home delivery if you can help it!

I contacted Ikea and paid for a $99 delivery but without knowing a third party XPO was involved. They didn't show up but they reported the customer wasn't there. I reschedule the sooner they could, 3 days later but they only brought the small boxes not the bed frame I ordered. They said I could returned no accept the partial delivery but they didn't mention that means an automatic cancelation with Ikea. Ikea customer service was "nice" but useless, they didn't offer any option.

Go to the local IKEA for the meatballs, ligonberry jam, and the cheap, flimsy furniture. But never shop online! There is no customer service whatsoever. The website wouldn't accept my oft used login info, and when I submitted for an email to reset my password, it took 9 hours, 2:00pm-11:24 pm, for the response. Followed immediately by an email locking my account. With no remedy indicated. They never answer the phone, when they do they can't help, and don't know who to send me to. Spent 2 hours this morning trying to get through, when I did the nice lady said to send an email, she couldn't help me. Eat the meatballs, run from the website!

My daughter made the huge mistake of buying a Malm 6 Drawer "Particle Board" Dresser from IKEA. Big Mistake! It's amazing how this company has the nerve to charge over $400 for a dresser that's made of 150% sawdust & glue that is pressed together. The broken piece that is pictured, has absolutely nothing to do with being careless. All my daughter did was simply close the drawer. When you assemble junk like this, make sure that your are satisfied where you put it because if you dare move it in the future, it will easily come apart and snap on you. Your beverage rings will also be well noticed too…. So lay a towel down 1st. (thats what happens to sawdust.) I even went to IKEA's website to get replacement parts. Their website is useless. You cannot order replacement particle boards. When the day finally comes to launch this junk out on your lawn, be sure to cover it up. If it gets wet, it will swell and become 50 times heavier and your garbage men will be mad at you. What happened to the good old days when furniture was made of this thing called "real wood"? If you are looking for a furniture sawdust & glue mill…. IKEA is the perfect place to go! If you want to see what real wood furniture once looked like…. Visit a history museum.

Well rating it on the sole basis of it's inventory they would score an easy %100. I like going to the 1 out in Calgary even though it's a bit far out, that is still ok with me. They do a really good job "At least this store/location does", of putting up displays. Gives me a LOT of idea's on how to improve the look of the house, even though I already have a good idea, and there's always new things they come out with which I really like. One thing I can't stand with a lot of stores is just carrying the same stuff & nothing new or innovative. Ikea is the polar opposite of that which I like very much.

Now how they treat their staff is another matter which they should have an internal look at from an independent source, imo at least their Canadian store's anyways. And by the way it is 1 of the cleanest & well kept store's I have seen. This i'm talking about on a daily basis so that is very commendable. 1 other thing as I don't know if every Ikea has a food court but that's just another good point about this place. Well done indeed.

DO NOT BUY ANYTHING AT IKEA! If you ever require customer service you will be on hold for an hour plus. I had to call them on 3 different occasions over a 2 month period and each and every call I was placed on hold for over an hour. When I spoke to a customer service person, I told them of the extremely long wait, they said they were aware of the problem. I just called again and got a voice message said due to the extremely high call volume, I would have to call back later and then got disconnected. Obviously management at IKEA cares only on sales volume and has no concern about customer support

IKEA has a user-friendly website where you can easily find a product that is on sale.

If we talk about the brand in general, I like that their products are made in different countries of the world, and besides that, they are also good. I also like toys from IKEA, they are soft and made of quality materials.

Every time I go to IKEA, after shopping, I always go to their restaurant, I always buy delicious Swedish meatballs with lingonberry sauce, french fries and unlimited drinks there.

Another plus of IKEA is that their food (for example, the same Swedish meatballs) can be brought home and cooked.

I order IKEA kitchen on March 30th, 2020. I received half of the kitchen. After 25 days I received call from IKEA representative that order for other half is cancelled because IKEA does not have capacity to deliver my order? Ikea is still accepting online order but my order is cancelled!
After that I received email from no reply IKEA: "delivery company has attempted contacting you on several occasions to schedule a delivery appointment, however, they have not heard back from you and shipping and handling costs are non-refundable "? Where is integrity of IKEA? I never received a call.
In addition, what I am going to do with another half of the kitchen that is now useless?
Gzim Gusinjac

EVERY step of the way has had issues, from ongoing delayed deliveries, missing items, lack of updates from IKEA on delays and missing items, difficulty in reaching customer service to enquire on said delays/items, inability of staff to properly follow through with pick-ups/refunds therefore resulting in delayed pick-ups and refunds, missing parts or parts that were not finished being cut, etc. Like others, I have had to waste hours, days and much energy waiting for deliveries that never showed up, putting aside tasks I could have completed had the schedule been adhered to or updates on a modified schedule at least been provided to me. I am overdue compensation for this trouble. Like others, I'll be justifiably reporting IKEA to the BBB and FTC and publishing bad reviews wherever I can. The first and last time I'll be shopping at IKEA. And I hope IKEA soon gets what it deserves: to be shut down.

I like their ideas for arranging environments which we are living in. I boghts several pieces of furniture here and can say that I was amazed with the quality.

I purchased two bathroom cabinets on-line via Ikea website. The delivery schedule, for the same city, 20 miles away was 11 days from purchase. Really? That long? Then the delivery company "Dynamex" in Dallas tried to deliver the product to a business on a Sunday, when the business was obviously closed. They did not try to redeliver on the following Monday or Tuesday. It took numerous phone calls to Dynamex and Ikea to try to straighten things out. They were never going to try to redeliver. I had to call and reschedule, they wanted to charge me another $50.00 on top of the $100.00 delivery fee I already incurred. This "redelivery" was not scheduled for another 2 days. Then the delivery company did not deliver on that scheduled day. It took them one more additional day. Meanwhile my paid contractors are waiting. Bottom line, it was a miserable experience. Absolutely no customer service, just the run around, pointing fingers. I will never, never order from them again. I am now going to write reviews for the miserable, inefficient delivery company, Dynamex.