IKEA

Awfully answering! Not responsible for answering. Not meaning guaranty!
Bad installation - long waiting list - loos of product, wait a lot for the missing box

Ordered several kitchen units from the Ikea store. After paying for them, we were told we had to collect them from a collection centre a mile down the road. After being kept waiting for ages, we were given several boxes. I counted the boxes and realised several items were missing. When I asked where the rest of our order was, they said they were out of stock, and they would contact us when they were available. They never contacted us, and it took several months of me phoning and writing letters of complaint before we finally received the items we had paid for. I will not be buying from Ikea again, and would definitely not recommend them.

The company has the WORST customer service I have ever encountered. I am trying to get a missing piece from an order replaced. I believe that they purposely take steps to prevent this from happening. Their customer service number NEVER answers. I just says that you are busy and hangs up. Their website which explains email support for this does not respond. You claim 1-2 day turn-around. Two weeks later and several attempts, still no response. I am unable to call the local store to speak with a person. The ONLY time, the phone gets answered with a person is for new sales, which, in my case, WILL NEVER HAPPEN AGAIN..

I am completely frustrated by the service provided, mainly by the online service and delivery. Telephone service is extremely time-consuming, as the waiting time is immense. Besides the delivery being expensive, the furniture I bought arrived damaged and the exchange is being massive, since the delivery says that the box was delivered to an address that I have no idea where it is from. It looks like a store for the elderly, where they still don't know how to use keyboarding in a decent way, and offers a completely frustrating service to customers.

We did not receive our delivery, when promised, after taking the day off work and waiting around all day for it. When I called, I was told that the delivery company never received the merchandise form Ikea. After many calls, on my end with no follow up on Ikea's end, we found out that the deliver company did in fact have the merchandise the entire time. Even thought it was their error, they rescheduled a new delivery 3 more days out and then didn't show up for a 2nd time. When I called, they had no answers for me as to why both deliveries didn't show up, I will never order from Ikea again. This is a terrible company and they have a terrible delivery company.

I was in the store yesterday to buy a dresser, saw one for a 199.99, well that was the price that was showing, but when I got to the register, then I found out that that was not the price of it. It seems that the white dresser was 199.99 and not the one I had planned to buy. I feel that if they are different prices, then all the prices need to be showing and not when you get to the register, I brought the dresser because I needed it for my daughter's room, from now on, if I need some furniture, I'll just go somewhere that's not worried about showing the true price, even if it is more. Because of this little mishap, I will be shopping somewhere else and I feel that we should of gotten the dresser for that price, until they fix this mess, I feel that Ikea is misleading it's customers and this is false advertisement and they should have to pay everyone back that was misled.

IKEA quality has improved since they first started selling here on Long Island. Over the years I've purchased quite a few high quality items; bathroom sink and vanity, custom closets for our bedroom, TV stand with storage, and many smaller items that I use constantly. I love visiting the store although I don't like to travel throughout the entire store when I'm there to purchase just one item. Even their cafe is a nice place to visit. In addition, many bloggers are using IKEA furniture and redesigning/renewing, etc. VERY interesting phenomena.

Go there just to have a lot of swedish meatballs xD
What can i do. I am just hooked on it and I am not that interested in the furniture that I am interested in food lol.

The company IKEA hired to deliver my shelves nalogistics decided they couldn't find my address which every other shipping company has found easily the last 15 years and then they said they couldn't contact the driver which probably never even tried to deliver our shelves. Now they say they might deliver them in a week but I wonder how that can happen since the nalogistics company can't find our address. The absolute worst day waiting for them to deliver our shelves

Do NOT buy anything online for delivery. Waited in all morning, no driver arrived but we received a text stating our order had been delivered! Phoned IKEA apparently Driver couldn't find address! IKEA has delivered to this address on numerous occasions so it sits on their sat nav system- just a lazy driver who couldn't be bothered on a Sunday to deliver. Heartbroken 4 years old no new bed etc., had arranged for her old cot bed to picked up this morning so no bed for 4 yrs old to sleep in tonight. IKEA could only deliver in 5 days time or maybe at a push tomorrow but IKEA couldn't definitely confirm that; I would have to wait a couple of hours for the next phone call... We WILL NOT ever purchase from IKEA again. Off to buy a bed from John Lewis their customer service can never be faulted. They care about their customers.

Ordered a wardrobe for $700, it was missing two key parts so we couldn't put it together, on top of that build quality was terrible. We then spent 3 weeks organizing a return, two no show pick ups, 2 hours on hold every time we tried to call and their on-line chat doesn't even work, no reply to emails ofcoure. Credit / refund still not issued. Will never buy anything from Ikea again, so disappointing and terrible experience and we will be taking them to NCAT.

I ordered a shelf unit and 5 inserts delivered. The inserts were delivered, but the shelf unit was not. I called Ikea to be told that the item was backordered. No one called or emailed to tell me this. The rep told me they don't notify customers anymore. They don't know when it will be in stock. Obviously the inserts are useless without the shelf. It will take 2 weeks to get my money back. BEWARE - when you order online, it does not come from your local store, even though the order process makes it seem like it does. Just because it is available in your store does not mean it is available in the distribution center. What a waste of time.

Ordered online they took money out of account next day, weeks went by no call no delivery. I cancelled the order it has been 3 weeks still no refund has been issued of my $1500. 00, went into the store they didn't care.
I used to love IKEA, but honestly now I wont have to think even one about going back. I tried uploading a pic of my cancelled order # ************** but they wouldn't let me upload a pdf it had to be jpeg, png, gif (FIGURES)
I will pursue this till I get my money.

I will NEVER purchase another thing from ikea! Im still waiting on a delivery from my purchase on may 22. Was supposed to get delivered july4, then changed to july 27. Still no contact and no delivery. Cant contact customer service due to high number of calls, cant email cuz thats only for cancellations. This is ridiculous! Even messenger says they were last on 11 days ago. What a joke! Where is my order ikea? I DO NOT want to cancel my order! I want my items!

I bought almost 3,000 $ furniture from Ikea,Khobar Saudia
Promissed delivery between Dec.6-12.2022
Until today waiting, calling and writing emails daily. All i hear hopefully you will get it in a few days, but what date? Cant tell?
They talk alot about their customer services but when you try them, you will see how bad they really are. I even emailed Ikea international office by email, and no response!
They failed badly.
Mohammed Alghamdi
Khobar Saudi Arabia