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The company has the WORST customer service I have ever encountered. I am trying to get a missing piece from an order replaced. I believe that they purposely take steps to prevent this from happening. Their customer service number NEVER answers. I just says that you are busy and hangs up. Their website which explains email support for this does not respond. You claim 1-2 day turn-around. Two weeks later and several attempts, still no response. I am unable to call the local store to speak with a person. The ONLY time, the phone gets answered with a person is for new sales, which, in my case, WILL NEVER HAPPEN AGAIN..
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