After being Sky customers for many years, we upgraded to Sky Q. Everything seemed fine at first, but over the next week we had worsening problems with the mini box not connecting to the main box, and the mini box remote not working. We were also repeatedly losing internet on all our other devices, and suffering loss of connection between devices, where we had never had problems before. Things seemed to get worse as the days went by. My husband works in IT, and he spent many hours trying to solve the problems, but couldn't. We looked on the Sky help forums, and there were loads of other people all experiencing exactly the same problems as us with Sky Q. It seems to be a design fault with the equipment, not only does it not work properly, but it floods your home network with data, and causes problems with all your other devices. All the problems go away as soon as the Sky Q boxes are unplugged. We definitely would not recommend Sky Q!