Jane P.

Reported faulty item Dec 26th. First date for repair was canceled, then wouldn't rearrange for after 2pm so I didn't lost a full date pay. Rearrange for Feb, the guy came with the handle but no screw! The main part I repeatedly told both currys and bexo. So almost 2 months after reporting fault STILL not fixed. Then the problem would arise of having to lose a day's pay for incompetence over a screw!. Finally decided to just swap for a new oven as weirdly somehow easier than replacing a screw. Was told on the phone that all I had to do was call the store and give them the authorization code to arrange for a new oven to be delivered. Was told it was simple. Just phone ect. Obviously this was also untrue as after hours on the phone calling different numbers that we given I finally go through to be told this couldn't be done on the phone and I had to go to the store. Brilliant I live nowhere near the store it was purchased in. Phoned back again to be told I could speak to the store manager and explain. Again not as simple as that as Noone answers the phone. So after wasting hours and hours and constant stress I had to waste another hour and a half round trip to go the the store, and wasting fuel. I was told I had to so to the store it was bought it. So after hours in the phone, I drive to the store. Only there to be told I could have gone to my local currys and didn't need to go to the store. To be honest I'm disgusted, as a neurodivergent, this has caused significant stress, and has cost me my time and money to sort out an issue that was actually simple.