Natasha Y.

Where do I even begin?
I had an awful experience in Watford's shop.

The manager UCHIT was super rude and disrespectful.
Here goes the story: went there to buy something as a gift for someone, and a stuff helped me to get what I wanted and went back to the till to pay. I paid in cash, and while I was waiting for my products to come, the manager came and asked me, "Why do you buy these two products", and I said as gifts, for someone. So he asked me if I am willing to return them, and I said, well not sure, If they don't like it, of course I will.
Then he added that couple of months ago I came and bought an expensive item, and I returned it the next day ( this is true), so I said that is correct, so I asked him if it was a problem, he said no, but we know you are going to return it again, and I need to know why and see if everything is legit. I was confused. What does that even mean?
If the box is open, they won't refund it to you, but they DO open the product there once you go for a refund.
The manager said that NOBODY BUYS THAT EXPENSIVE GIFTS FOR SOMEONE, AND RETURNS IT THE NEXT DAY.
IF the company has a return policy for 30 days, THEY SHOULD NOT ASK YOU anything about the reason you want to return it, as long it hasn't been opened.