ScSReviews 51

5 year aftercare insurnace is a scam… 5 year aftercare insurnace is a scam and not worth the money. SCS customer service care team, pass you on to Emmiera group, for a report with fee of £70, And the engineer will say the furniture filling has settled because you are sitting on the furniture to often. Is this not what they for, can someone advise what is the recommended time to sit

If you want to purchase DISAPOINTMENT, then please SCS is the go to company. Even the one star rating is way over the top. We cancelled our order due to the extremely poor dis-service this company was able to offer. Real comedy of error for 4 months. I intend to write a step by step guide of the incompetence of SCS upon my return from a short trip. SCS ruined my wife's Christmas and New Year.

Carpet was delivered end of roll
The carpet fitter told me the hessian was coming way from the carpet but he had to lay it as he wouldn't get paid but he would take pictures and tell head office and I should do the same with a lot of heated phone calls I did receive a full refund plus the cost of fitting it was not a cheap carpet at the which was over £600@ £27.00 a meter with there double discount lol which I find out they only paid £80 from the supplier
I also bought a 2 seater recliner and a one seater chair the switch on the chair no longer works and have been on order since 1st of August and still waiting that a 123 days to date even though I took out the 5 years insurance SO I WOULD NEVER BUY FROM THERE AGAIN this is been going on all of 2024 till now 26 November 24 still ongoing

Sofa keeps being delayed, ordered it on the 4th of July and we still don't have it. We had a delivery date sent via text, but just received another text this morning to say that it has been delayed again, with no other delivery date given. They haven't even explained why it has been delayed again. It should have been delivered by mid September. Absolutely fuming and do not recommend at all. I would suggest buying from another company and we certainly will never use them again!

I knew there excuse would be "in the contract you signed it stated four weeks either side blah, blah...", with absolutely no apology. It just further proves that you should use a different company to ScS.

What has annoyed us is that they keep delaying the sofa with no explanation and no apology. We have had to keep delaying our white van man that we've booked to get rid of our old sofa. It's all added stress that we don't need with a newborn baby!

We have had furniture from SCS for many years so we went for flooring. Dont make our mistake. It seemed ok for 2-3 years then started falling apart. They sent an "engineer" who reported it to be ok. We are now tripping over the board edges. They are doing nothing to help and have a non effective customer service depertment. We now have to spend thousands again to replace it. PLEASE AVOID THIS COMPANY FOR FLOORING

If there was a way to give "0" stars, this is what I would pick. ScS have delivered the wrong sofa and are refusing to change it or accept any responsibility. The sofa that they insist that we ordered is so tall that my poor wife's feet don't even touch the floor. Despite visiting the showroom and showing them the one that we had ordered fits my wife and the one that they have delivered does not, they refuse to help and responded with a regional manager says "no" answer. I am a pensioner and this was a considerable some of money which we invested to help my wife's spinal condition. I am furious with their attitude and the absurdity of their insistence that we ordered a sofa that my wife can't get on and off easily. I have written to their customer services department but, consistent with their attitude to their customers, there has been no response.

You certainly get what you pay for!
I'm not really one for cliches, but in this instance it's fitting. You get what you pay for - both in product and service!
They ordered the wrong colour, I pointed this out and it was changed. They STILL sent the wrong colour! I had to wait a further 4 weeks before the correct order was delivered - and then it was three days late in being fitted.
I was offered £85 in compensation for a £759 order! Insult!
Inconvenienced doesn't cover it!
Whatever happened to 'right first time'?!
Not impressed and would NOT recommend unless you want nothing but hassle! - they're VERY good at that!
Date of experience: 25 April 2024.
Further to:

If Head Office ScS contact you asking for further information, and you take the time to provide it - it's only for THEIR information - they don't actually DO anything apart from slopey shoulders and hand it back to the branch manager where you started in the first place.
What an outfit!
BUYER BEWARE! STAY WELL CLEAR!

Poor service poor customer relations
Will not support customer for faults on sofa
Would not buy from SCS again

Purchased a sofa from here and was told it came with a free foot stool which I like so ordered the sofa.
Upon delivery nearly 4 months later there was no foot stool in sight, when scs York was called was told that there wasn't a footstool included in the offer, the paperwork receipt even stated that there was a free food stool. When questioned a member of staff in store was fobbed of with the answer of ' I made a mistake and these things happen' and I won't be getting my foot stool.
Then recieved a call from a staff member stating I can buy the 'free' footstool for £300 which was refused as why would I buy something that was free, then recieved another call saying I could have the 'free' foot stool for £100 again refused as they still didn't understand why I'd buy a FREE foot stool.
After arguing in store and on the phone and sending emails have been told will finally get the free foot stool but just to add insult to injury will have to wait another 4 months for that to arrive.
Absolutely shocking service from SCS and appalling that they treat their elderly customers this way
AVOID AVOID AVOID

I received sofa in different colour from what it was showing on their website. Despite that i was told that the colour is the same. Since when light grey and brown colours became the same?

SCS Wakefield. Paid for carpets in Nov23 to be fitted early Dec23. Still waiting. Do date. No contact. No apology. Date in Feb24 given at one point. Here we are 29th Feb 24 and still no carpet, no date, no contact, no apology.

Issue with flooring that was supposed to have a 25 year wear guarantee. A technician came around to assess and said it was a fitting issue. Was then told by the store manager if it was a fitting issue it would have shown up a lot sooner than 4 years after being fitted. The store employee who we bought the product off also recommended the fitter. After numerous back and forth they have decided it's not their fault. Disgraceful customer service AVOID!

Salesperson assured us of the wonderful lifetime frame warranty.
BEFORE YOU PURCHASE CHECK THE SMALL PRINT! Otherwise you could get a big surprise when you claim.

Ordered suite from Dundee store in August 22. After a few date changes it arrived in December we only found out about date changes by checking ourselves.Wrong material and wrong colour. After many phone calls (at least ten minute waits for an answer every time), the replacement arrived in April 23.wrong material and wrong colour.In fact,identical to the first one.long drawn saga to get money back and suite taken away. Finally took it away 30th may. The amount of times we were told it was resolved when it was not was totally unacceptable. Useless.

From mis-selling. Telling lies, to agreed replacement sofa & chair motbeing delivered. 8 months & counting. Taken leave twice & divery cancelled day before. Just cancelled again. They just don't care. I've now complained to Furniture Ombudsman who are looking into it. 8 months, yes 8 months they've had my money! I've nothing to show for it. Don't buy from SCS

Our carper was fitted so badly. The SCS assessor came out and said it us due to poor quality carpet! He also recommended that we take a pair of scissors and cut off the ends ourself. Our calls are never returned. My daughter fell down the stairs as it is loose and baggy. Awful

Absolutely do NOT buy from SCS

We purchased carpet and underlay from SCS at the end of July. The carpet came and they fitted the wrong underlay. We finally got hold of SCS by actually going into store who said they would email us within 3 days as we were going on holiday. 3 WEEKS LATER after we went into store again to chase it we finally got a date to get underlay sorted. The underlay was then sorted in my living room and bedroom but not the landing as we specifically requested as SCS have apparently not approved this. The fitter was then told to come tomorrow and we've just had a call to say they can't do tomorrow either. We have been fobbed off so much and I am disgusted by the service we have received. Absolutely would not recommend. I've paid so much money for this carpet and am yet to receive what I asked for.

I am writing to express my deep dissatisfaction with the poor customer service and unethical behavior I experienced at ScS Brent Cross Branch. This matter was of utmost urgency because of the well-being of my disabled mother. Furthermore, this experience has starkly contrasted with the excellent customer service we were led to expect based on our comparison with other shops, primarily due to the promises made by the staff. In hindsight, I regret not checking the negative reviews on https://www.sitejabber.com/reviews/scs.co.uk.
Before making our purchase, we meticulously evaluated various carpet shops in the area, seeking a provider renowned for their exceptional customer service. During this evaluation, SCS store stood out, as we were given assurances by the store manager and other staff that we would receive nothing short of outstanding service. However, the reality has been far from what we anticipated, and it has proven to be the worst customer service experience we have encountered.
In June 2023, we visited the store with the specific purpose of purchasing a carpet and a sofa for our home. We were assured by the staff that we would receive our items within seven days, emphasizing the level of service and care we could expect. However, it has now been 14 days since the promised delivery date, and we have received no communication or updates regarding our order. This significant delay not only inconveniences us but also places undue strain on our disabled mother, who urgently requires the comfort and accessibility provided by these items.
In an attempt to resolve this matter, we have made six separate visits to ScS Brent Cross Branch, seeking assistance from the customer service representatives. To our dismay, each encounter has been marked by indifference and a complete lack of accountability. This level of customer service is completely unacceptable and starkly contradicts the reputation for excellence we believed ScS possessed.
Surprisingly, allmost all reviews on Trustpilot.com are positive on this brand!

First, just ordering a sofa was an absolute nightmare. I chose to pay in 2 with PayPal, and SCS too my first payment. But then decided to also take the full amount from my bank account.

That should have been the first sign. But then I got it sorted and all was fine, after a lot of hassle.

Planned a decorating job around our week off together. Ordered sofa and carpet. According to SCS the estimated dates were spot on with our plans. Now I find out that the sofa will arrive before the carpet, meaning a hassle. And both are going to be more than a week later than planned. Absolutely useless.

I understand a made to order couch. But I don't understand how it takes a month to cut off a piece of carpet. Other retailers I have looked at since can deliver within 3 days.

Avoid like the plague. And if you do use them, be prepared for a massive battle because customer service a joke. You will have to call. They ignore online chat and will NOT get back to you vai online contact forms.

Good luck.

I purchased a corner suite from SCS and was told 3-4 months waiting, I paid and waited for my sofa to ve delivered.10 months on I had two wrong deliveries and eventually was delivered the correct one beginning of December. 2 weeks into February the seat cushions began to sink, so I called scs and they sent a specialist out who explained if they change the sponge it would only be the same as they only have one sort. I called and asked if I could perhaps go to a retailers here amd purchase some firmer sponges and could they compensate me as I had been messed around so much, he said they would get back to me. Up to date still no response so I called again only to be told they are not willing to compensate me. I cannot wholeheartedly recomend this shop as never get back you and hope you will give up trying. I am now having to escalate to ombudsman. So be very careful picking this company..