ScS

Purchased a sofa from here and was told it came with a free foot stool which I like so ordered the sofa.
Upon delivery nearly 4 months later there was no foot stool in sight, when scs York was called was told that there wasn't a footstool included in the offer, the paperwork receipt even stated that there was a free food stool. When questioned a member of staff in store was fobbed of with the answer of ' I made a mistake and these things happen' and I won't be getting my foot stool.
Then recieved a call from a staff member stating I can buy the 'free' footstool for £300 which was refused as why would I buy something that was free, then recieved another call saying I could have the 'free' foot stool for £100 again refused as they still didn't understand why I'd buy a FREE foot stool.
After arguing in store and on the phone and sending emails have been told will finally get the free foot stool but just to add insult to injury will have to wait another 4 months for that to arrive.
Absolutely shocking service from SCS and appalling that they treat their elderly customers this way
AVOID AVOID AVOID

I am absolutely disgusted with the way this company runs. And the qaulity of there goods.
We got sent a suite which was damaged in transit. So was stuck with it until new suite was ordered.
Then the replacement came.
What a bag of poo it is. Trying to stay polite.
Stitching all wrong and crooked. Material all loose and baggy. Insufficient stuffing. Poor qaulity material.
This is an inferior replacement to an identical suite that was returned.
Upholster came out. And agreed. Structurally was sound. But material wasn't stretched. Stuffing insufficient. Stitching not smoth etc etc.
So we waiting for scs. One week. Nothing.
So I rung and emailed.
Would deal with it as a matter of urgency.
There technician was reading the report.
2 weeks later nothing.
So i ring again.
Only to be told. Yeah we made a decision.
Forgot to tell you. We not doing anything. The suite is adequate.
Go away. No point appealing we won't change our mind.
Absolutely shocking company.
I will never return. And encourage everyone else to avoid these cowboys.

Carpet fitters appointed by SCS damaged my room. SCS are not interested. Rubbish customer service. Dont buy from them

Salesman "Charles" lied through his teeth! We baught a sofa and arm chair, we paid for all the bells and whistles the better cushions this and that, the "insurance"is disgraceful. We have the Aurora range and whilst playing with my 3 year old the sofa snapped and collapsed down the middle. I thought it was entierly my fault untill recently.
A family member saw our new suite and loved it, she bought a slightly different one, when hers was delivered the delivery man said to her that "she has the better sofa as the Aurora TENDS TO SNAP IN THE MIDDLE" and last week her arm chair snapped! She paid to have it fixed it cost her 400 and the man who did it said that no wonder it snapped as it was chipboard and that should NEVER be used on stress points like that.
They are absolute cowboys i asked charles time and time again how long would the sofa last i have a young child they are clumsy accidents happen he said the frame itself would last for at LEAST 10 YEARS! And that the insurance would cover ANY other damage, we asked about having our cushions fixed as we paid for the better option and were dissapointed when they quickly started to bend out of shape in commenly sat in areas and were told that cushions are structural and not included under insurance.
Avoid like the plauge Charles and his team will say ANYTHING to take your money.

Poor service poor customer relations
Will not support customer for faults on sofa
Would not buy from SCS again

Worse service I've ever experienced please done buy carpet from this company it's not worth it if things go wrong

Wish I had read the review for scs before ordering we have now cancel our two couches due to there incompetence you don't deserve one star

We are moving to our new house on the 24th Sept 2014. Signed an agreement with SCS carpet that carpet would be laid on the 16th. Endup master bedroom carpet didn't turn up on the 16th as agreed and we were told that it would be 6 days late. Then again, after 6 days the 22nd of Sept, the carpet didn't turn up even though we had confirmed with them twice that it would arrive. Tried to talk to the manager, of course, he wouldn't be around. We called at 3pm and was told that carpet just arrived their shop but there were no fitter willing to do a late job. 3 pm was too late for a one and a half hour job, I can't believe it.
Nobody bothered to inform us that no one was coming until we called. Then we were told that they would come the next morning.
How easy for them to change whatever day they liked. We are moving in the new house in 2 days but the master bedroom carpet was not ready, which meaned all the furniture couldn't be delievered. They just don't care. We had been waiting for whole day on the 22nd, then we have to go again the day before we move while we are supposed to do our packing.
Anyone wants to deal with SCS Carpet, please, take a second thought. There are a lot of carpet suppliers across the country. Please be smart! Pick the honest one.

Wanda Rand