ScS

SCS Wakefield. Paid for carpets in Nov23 to be fitted early Dec23. Still waiting. Do date. No contact. No apology. Date in Feb24 given at one point. Here we are 29th Feb 24 and still no carpet, no date, no contact, no apology.

Went in store to place an order for a sofa and armchair in foam, replacing our old fibre sofa. Agreed throughout the entire process we wanted foam and actually got finance for the first time as this sofa was needed due to my partner being close to birth.

Finally delivered and its fibre. Rang store who said its been ordered in fibre and its £150 to upgrade to foam. Clearly in store adviser entered this incorrectly or there has been an issue down the line as we checked multiple times and agreed to pay the extra initially for foam cushions.

We wouldn't have ordered this incorrectly online, so why do we have to pay for an in store mistake?
Paperwork makes no mention of fibre or foam but now being asked to pay extra.

I'd honestly order online to make sure your order is correct, or go elsewhere. Customer support has been non existent.

Ordered a leather sofa from SCS, after trying it out in the shop. Had to wait several weeks for it to arrive. The sofa that arrived was hard and uncomfortable, not at all like the one in the shop. Will not be buying from SCS again, and would not recommend them.

I received sofa in different colour from what it was showing on their website. Despite that i was told that the colour is the same. Since when light grey and brown colours became the same?

My sister in law is disabled and ordered a recliner chair from SCS Wigan, she was initially told 6 weeks for delivery and after 4 weeks I called in to get a delivery date of 3rd of August, the chair had not come by 3 pm so my sister in law phoned the shop, at no time did they call her, she now has a date of 16th August. This was supposed to be a priority order due to her physical problems. It's unfair that she has paid good money for this chair and still doesn't have it, we will never shop there again.

Had a suite delivered by SCS, deliveryen, this morning. Two lovely boys, Benn&Kev. Would definitely recommend.

Of anyone's thinking of buying a new sofa AVOID ScS Sofas placed a order for a new sofa back in November that was due to come February it was then delayed till March tried to cancel it due to the delay and was told I couldn't as it was under 28 days. I then got a phone call 2 days ago to arrange delivery for this coming Monday. To then get a phone call today to be told it's arrived faulty and I could be waiting a further 4 months for a replacement. The customer service is the one of worse I have ever experienced.

Absolutely disgusting customer service from scs lay z boy is awful quality framework breaking away recliners squeak and lean to one side the framework is astonishing I paid over £3000 for a sofa and extra insurance that isnt worth the paper it written and covers for nothing! SCAM ALERT all I've had is people come out trying to say it's human damage! It's barley used! And On both ends in the same place sure and I suppose the collapsed cardboard armrests are too! Thanks lazy boy sofa and to think I went on good judgment more fool me! Now I have to find more money great one

Terrible Service - Avoid this Company!

I called staff to arrange fitting and was told carpets were in the warehouse and I needed book my fitting asap.

I took the day off work to accommodate this request as the house is a rental property.

I called several times on the fitting day (which takes forever, as noone answers the phone) and waited in the rental property until 5.30pm as I was told the carpet fitters work late.

The carpet fitter didn't arrive. Noone from SCS bothered to call to rebook, explain or apologise.

I called to rebook for 10 days later - Again, noone called to confirm the fitting or give any information.

Without the carpet fitted I had to wait before the tenant could occupy the property.

Avoid this company, the service is terrible!

We ordered carpets and furniture in February 2021 and we were told carpets would be delivered and fitted in June. This did not happen apparently due to Covid as they have to come from Belgium. We asked when we could expect the delivery and were told 16 July, this date went bye and when we emailed for an update we were assured we could expect a delivery on the 16th of August. Guess what now the 17th and the goods are still not there. Called into shop where we ordered and were told the delay is because of brexit maybe the management should hold a toolbox talk to get all the staff on board with any new excuses they can find. We are seriously considering cancelling total orders for both carpets and furniture, mind you wouldn't be surprised they would care given the seemingly carefree attitude of people we have contacted, whatever happened to customer care and good service must think we are all thick in Liverpool. Shame on you ScS.

SCS "Customer Service" is a farce, and should be changed to "Customer I Don't Care". After pay £3000 for a recliner and sofa I had a failed delivery as the sofa wouldn't fit. This is after showing dimensions and pictures to the salesman. I was told the store would be in touch... 3 days later nothing, got onto "Customer Service" the agent couldn't get through to the store so allegedly sent an email. I was told to leave it 24/48 then go to the store. I contacted the salesman directly and he spoke to the manager and the only person who has had the decency to reply is the salesman. Absolutely disgusted with this treatment. Still waiting for my£1900 sofa?/

It started in the shop. Once you've paid, they make it clear to you that you will do as you are told. They give a very rough idea of delivery date, and it's clear that it will happen when it happens, and if you don't like it, that's just too bad. They have a weird arrangement with the fitters. You have to pay them in cash on the day. The actual fitting job was fine, except for the twin heaps of carpet fragments of snipped metal they left behind.
Problem was... three of the doors now refused to close. Hence the quick disappearing act. We contacted SCS who suggested we pay for a joiner to adjust the doors. Not their problem - modern carpets have deep piles. I asked why nobody had brought up this possibility, even when they made a personal visit to measure up. Anyway, they said they'd send someone round.
That was all three months ago. Not a word from them since. I suppose they reckon that if they just ignore you for long enough, you'll end up trimming the doors yourself, which is what happened.
Conclusion? Just don't. They don't care about their customers. From the second you sign on the dotted line, they couldn't give a toss.
Go somewhere else. Please.

Bought a new settee £4500, Soon after the recliner broken, Engineer came told me needs a new part to be ordered 5 to 7 weeks delivery time. Three months later nothing, no phone call no email nothing. I call them was tols part was lost so would need to re order so another 5 to 7 weeks delivery with no guarentee it would arrive. No apology no nothing from scs. Worst company every to buy from. Stay away from them at all costs.

I am writing to express my deep dissatisfaction with the poor customer service and unethical behavior I experienced at ScS Brent Cross Branch. This matter was of utmost urgency because of the well-being of my disabled mother. Furthermore, this experience has starkly contrasted with the excellent customer service we were led to expect based on our comparison with other shops, primarily due to the promises made by the staff. In hindsight, I regret not checking the negative reviews on https://www.sitejabber.com/reviews/scs.co.uk.
Before making our purchase, we meticulously evaluated various carpet shops in the area, seeking a provider renowned for their exceptional customer service. During this evaluation, SCS store stood out, as we were given assurances by the store manager and other staff that we would receive nothing short of outstanding service. However, the reality has been far from what we anticipated, and it has proven to be the worst customer service experience we have encountered.
In June 2023, we visited the store with the specific purpose of purchasing a carpet and a sofa for our home. We were assured by the staff that we would receive our items within seven days, emphasizing the level of service and care we could expect. However, it has now been 14 days since the promised delivery date, and we have received no communication or updates regarding our order. This significant delay not only inconveniences us but also places undue strain on our disabled mother, who urgently requires the comfort and accessibility provided by these items.
In an attempt to resolve this matter, we have made six separate visits to ScS Brent Cross Branch, seeking assistance from the customer service representatives. To our dismay, each encounter has been marked by indifference and a complete lack of accountability. This level of customer service is completely unacceptable and starkly contradicts the reputation for excellence we believed ScS possessed.
Surprisingly, allmost all reviews on Trustpilot.com are positive on this brand!

Delivered suite posture not the same as the on on display in store. Customer service pretended initial appear to be help but they are not really interested

I received my corner suite yesterday and the two men who delivered were very helpful (even fixed all of the cushions) attention to detail! And went the extra mile to assist.

Salesperson assured us of the wonderful lifetime frame warranty.
BEFORE YOU PURCHASE CHECK THE SMALL PRINT! Otherwise you could get a big surprise when you claim.

***Warning****This company are a complete and utter shambles. Do not buy from them. We ordered the first of what was going to be 3 orders from them. They came out and measured up and told us we would hear within a couple of weeks regarding a fitting date for our carpet. We paid them in full up front then waited over 2 months with no contact from them whatsoever, in fact we had to keep trying to chase them and it takes over half an hour to get through each time. Their customer support are very bad and tell lies to you to get you off the phone. We were told so many different stories about when our carpet would be delivered and each time it was a lie. They promise to call you back and never do.

The last straw for us was when they said they had lost our carpet after the manufacturer delivered it to the SCS distribution centre.

Their story was that it was due to be delivered to them on the 4th June but because it was delivered on the 31st May(early), the delivery was rejected at their distribution centre and sent back to the manufacturer.

They then said they could not find our carpet and would have to email the centre to look for it. But could still not give us a date. They have eventually given us a refund after a lot of chasing and phoning but they have now also lost future orders for other rooms and our sofa replacement, we will go elsewhere.

Do not buy anything from this company. We will NOT be ordering from them again. If you want a good professional service then avoid SCS