Bought a new settee £4500, Soon after the recliner broken, Engineer came told me needs a new part to be ordered 5 to 7 weeks delivery time. Three months later nothing, no phone call no email nothing. I call them was tols part was lost so would need to re order so another 5 to 7 weeks delivery with no guarentee it would arrive. No apology no nothing from scs. Worst company every to buy from. Stay away from them at all costs.