James C.

Went in store to place an order for a sofa and armchair in foam, replacing our old fibre sofa. Agreed throughout the entire process we wanted foam and actually got finance for the first time as this sofa was needed due to my partner being close to birth.

Finally delivered and its fibre. Rang store who said its been ordered in fibre and its £150 to upgrade to foam. Clearly in store adviser entered this incorrectly or there has been an issue down the line as we checked multiple times and agreed to pay the extra initially for foam cushions.

We wouldn't have ordered this incorrectly online, so why do we have to pay for an in store mistake?
Paperwork makes no mention of fibre or foam but now being asked to pay extra.

I'd honestly order online to make sure your order is correct, or go elsewhere. Customer support has been non existent.