Furniture Village

Purchased a 2and 3 seater sofas in December 23 have been trying to get them returned due to the very poor quality and asked for a full refund so now we are in April 25 and they have at last picked up the rubbish they call furniture the problem is that we did not get a full refund we are now over £1000 out of pocket So if anyone one is going to one of there shops you need to read the report I had done

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Furniture Village

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Aniss Jelti
15 reviews
GB
Rated 1 out of 5 stars
BE AWARE READ THE SMALL PRINT
10 year warranty what joke
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Subject: Avoid Furniture Village – Misleading Warranty Claims and Aggressive Customer Service

We purchased a wardrobe from stevenage Furniture Village, influenced by their claim that it came with a 10-year warranty. However, when an issue arose, they outright refused to honor the warranty, despite their promises.

Not only were their claims about the warranty misleading, but their after-sales service was appalling. When I called customer service to address the issue, the staff were extremely aggressive and unprofessional over the phone, making the experience even worse.

Furniture Village also misleads customers with claims that their bedroom wardrobes have great cover and durability, but this is far from the truth. This company is unreliable, with false promises and shocking customer service.

Avoid this cowboy company at all costs. Don't fall for their lies!

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Order Number *******

Date of experience: 06 December 2024

I purchased a sofa, but the shop assistant, seemingly more focused on earning his commission, failed to inform me that in-store purchases cannot be returned or exchanged. However, returns are possible if the item is ordered online. The sofas are labelled as grey both in-store and online, but they are actually green. When I contacted customer service, they offered no assistance. The level of customer care was extremely poor. I would not recommend buying anything from Furniture Village and would advise others to avoid them. Their service is pleasant and helpful only until you make the payment—after that, they disregard your concerns

AVOID FURNITURE VILLAGE
Three days after delivery of our 3 piece suite we noticed one of the chairs was lopsided. This was way back in February. Under consumer rights I requested the faulty goods be collected. As many people have found to their cost, this shoddy bucket shop consider themselves above any consumer rules as they totally ignore them
Fortunately I came across a FB group, "let down by Furniture Village" where I located over 1,500 people with issues against them too!
I obtained an independent report that found MANY problems with the suite, further highlighting appalling workmanship!
We are still awaiting a refund. Do not buy from Furniture village
AVOID FURNITURE VILLAGE

We purchased our table from them 3 years ago. Last month, luckily my husband and children were at school and work when I heard a horrific sound to find our glass table had exploded into thousands of pieces. The impact knocked a chair over and had pieces of glass stuck in the wall.
They don't want to know and suggested we had sat or led on it, when I said no they said it would be due to the temperature. No apology or anything

Ordered a table in Dec.last year it took nearly four months to arrive.faulty on delivery.nightmare to sort complaint...independent assessor called to confirm the fault.waited ages for the replacement table...even more faulty than the first...delivery team returned it...Still not received a quality as showroom fit for purpose table after another 4 weeks...aftercare pass you around.made to wait all the time...never again will this store have any business from us or anyone who I know...worst resolution service ever! Stay away

I bought some items in October 2022 from the Furniture Village York and I had to return one of the items as they were damaged during delivery and cancel another because they didn't have the correct measurements.
Now after more than one year they have still not refunded the money and every time I call they say they will look in to it and make refunds but do not seem to follow through. I have not seen such a poor customer service anywhere else. I thought of writing this review as Furniture Village doesn't seem to have any contact details where we could raise such issues or get assistance to resolve these. Hope this review will help customers who are thinking of making purchases from Furniture Village.

Furniture village gain a lot of their sales through the promotion of lengthy guarantee's. It is nice to have that peace of mind from the get-go. However, having recently purchased a £1,600 Hypnos mattress (18 months ago), furniture village suggested that the 20 year guarantee was void due to some fake tan stains slightly coming through onto the outer layer. Unfortunately, our mattress has a huge concave in the middle of it which massively impacts our sleep. The marks on the mattress do not explain as to why the integrity of the product has diminished within such a short time frame and I am extremely disappointed in the customer service I was provided as a result. Even with using a cover sheet, it would be almost impossible to have a completely spotless mattress which means the guarantee would be valid. A shameful service.

I waited 8 weeks for a table to arrive, when you delivered it was the wrong table, your staff are so rude and unprofessional. They do not help the costumer instead they close the phone on us.

Worst company to shop with keep away people

Stay away from this fraud company. It's all roses when they want your money. However, when there's a problem they send in the cowboys to try to fix it and when they can't fix it they shy away from their 20 year structural guarantee. Then to even make it worse they only refund you part of the value of the furniture. Then they take the absolute Micky out of paying out, even after collecting the furniture. They should be ashamed of themselves. I will never walk in their store and I recommend future customers please save your money and go to a reputable company. This company just want to loot you.

Please read all of the other bad reviews they are true. The quality of the furniture is terrible. If you have a problem customer care will not help you. The shop you purchased it from will not help you.
Save your money and go somewhere else.

Very terrible experience. I went to the store to cancel an order, was promised it will arrive before christmas but didnt.
The general manager was very rude, he did not tell me his full name, i asked because he was not wearing a name badge and i needed to know who i was talking to. When i asked for their refund policy, i was simply told, there is none. The manager refused to tell me how to escalate the issue further when i insisted i wanted the order cancelled, since i havent received them. I was shocked when he told me he will not accept my request to cancel and he will deliver the furniture to my lawn, again not indicating when that will be. I have an audio recording of him saying he will deliver the furniture to my lawn

I bought bed from them they not assembled properly when we start using that bed hed bird and footboard are shaking I was informed them after two months one man came and did that part I wasn't at home when hedbord and footboard shaking the middle long board came loose he went after three weeks the middle board fell down automatically I call them but they said they can't do anything.I have spent up to 1500 pounds for this with in 6 months this happened I can't believe their answer how easy they said like this I paid half of my money from my credit card we spent this much money they not giving assembled things I will never buy anything from them all so I can't recommend this shop

I purchased two leather sofas which looked awful after just six weeks. I contacted FV and they sent a technician out who advised me it was an Italian sofa and a loose fit style as the Italians favour the lived in look. If I'd wanted the look I have after just six weeks of minimal use I could have bought a second hand sofa. I will add photos so you can judge for yourself but based on my experience I would avoid at all costs.

Furniture Village are great when things are going well but when they go badly they are a total disaster. I have already started one section 75 to recover my money and think this is going to get worse and worse because they will not keep their word. 3 deliveries, two were fantastic but the last one went wrong and it is such a shame as it would be so much easier for them to put it right than to take their current road - avoid if you can

Sold as a live edge table - one in shop wavy edge but nicely finished. You can get splinters from ours. The table top veneer has been badly repaired in places. In others it is lifting and the veneer panels are splitting away from each other. Gouge out of top. To be fair - the manufacturers have agreed to replace but in common with other reviewers the "customer service" is very poor. The coffee table is now splitting apart - we have had these items just over a month! Await with interest the new dining table.

Terrible - do not buy from them.
I paid extra to have my old mattress taken away when they delivered the new one. The delivery company refused to take it as it was not stated their documentation and the shop will not refund the collection/disposal cost.

1 star is too generous

I returned a faulty sofa for weeks ago and still have not been refunded. I called numerous times to be told the system was down and someone will call me back. No ever has. Yet they are still happily showing people around showrooms taking orders. It seems once they have your money that is it! I feel robbed.

If you have a problem with your furniture they will refuse to rectify. Expensive sofa's that now have insufficient fillings in back cushions to support the leather. Sofa only six months old but you wouldn't think so to look at it. They send out a technician who agrees there is a fault but actually writes a report to say no fault. He was more interested in leaving our property obtaining a signature so he could get paid by Furniture Village. I have written approx 25 emails, they dont answer questions, repeat the same information over and over and you get passed round their office. Disgraceful customer service. Small claims court here I come. Disgraceful company, avoid at all cost.

My Dune Sofa now qualifies as my worst purchase ever and the subsequent customer service has been even worse. The sofas look great in store but god help you if you dare to sit on them... they just turn into a total mess, mine looks at least ten years old after a month of use.
Normally if you were dealing with someone decent this would be easy to resolve but not these cowboys... email and complain and they will reply by saying what a shame it is that you are not happy with your sofa but that's about all you will get from them.
I will see you in court.