Tracy B.

I purchased two leather sofas which looked awful after just six weeks. I contacted FV and they sent a technician out who advised me it was an Italian sofa and a loose fit style as the Italians favour the lived in look. If I'd wanted the look I have after just six weeks of minimal use I could have bought a second hand sofa. I will add photos so you can judge for yourself but based on my experience I would avoid at all costs.

I returned an online purchase for a refund and it was received by Gap on the 24 November, 10 days later I have not even received an acknowledgement from Gap let alone a refund. Emails are not answered until it has been sent 2 or three times, appalling customer service which if you check out other reviews is a common complaint, I will never shop with Gap again!