I'm always shocked at the terrible level of quality and durability of Ikea products. Every single one of their fabric products I've ever purchased, carpets, rugs, towels, Sheetz basically anyting made of any synthetic material is chock-full of chemicals. I've spent thousands and thousands of dollars at Ikea, their return policy is horrendous. They seem almost intentionally drastically understaffed, there's always a huge wait, they even have a number system if that tells you anything about how long the wait is. I've only tried to return a single item in my entire consumer live at Ikea, a $299 carpet that had a tiny hardened spot probably one centimeter big that they claimed was a paint stain, the most ridiculous thing I've ever heard, it was the exact same color as the carpet fabric was probably there from the time that I purchased it. They're like any other horrible big corporation that finds any excuse and take your money but not give it back.
Hi Eric M.,
Thank you for taking the time to share your feedback about your recent experience with Sinorama. We're sorry to hear your experience was less than perfect and would be happy to revisit your concerns. Please send an email to support@travelzoo.com, Attn: Liberty. I'll be happy to look into your concerns further.
Sincerely,
Liberty
The Travelzoo Team