P G.

I placed an order for some kitchen storage items and a stock pot. Whoever packed the two boxes did a horrible job.
Fed Ex would not even deliver one box because they could tell something had broke inside, so they shipped it back to Ikea.
When I opened the other box. Everything had been packed on top of the stockpot, which had a glass lid. There was no padding on top of the pot and the lid was in hundreds of pieces inside the pot.
With no option to e-mail Ikea to resolve the issue, I am currently on hold with their customer service number. This is the third time I have called and I have been on hold for a total of 2-1/2 hours between these three calls.
I actually spoke to someone briefly during the second call and he said he needed to transfer me to another department, which never answered.
I cannot believe how awful this experience has been. I have no idea what they plan to do with regards to the box I never even received and it would be pretty simple for them to just send me a new lid for the pot, but after spending almost 3 hours on the phone listening to their bulls>>t taped message about how important my call is and how easy Ikea.com shopping is I think I am going to lose my mind.

NEVER AGAIN!