Lavon K.

I made an in store purchase and asked to have my couch delivered because it would not fit in my car. The first delivery was not bad. However, once I opened the boxes and starting putting my couch together i noticed one piece had a huge hole in the wooden frame. So I called customer service, waited for 44 minutes. They offered to come pick up the bad piece and replace it, but told me a different person would call me to schedule a time. I waited a day for that call. And requested for a Tuesday evening due to my work schedule. He said, "at this time all I can do is put Tuesday 9-9 down but they will call you the day before to verify a 4 hour time frame and allow you to reschedule." I never received a phone call, but late at night I receive a txt saying they had a cancellation and asked if they can come early in the morning. I responded no, in the evening. Come Tuesday, they try to show up at my apartment while at work in the early afternoon. And I am being charged for not being there at the time of the delivery. Horrible communication skills and I've had a horrible time trying to just speak to anyone in customer service because they continually transfer me to different departments then I end up waiting 30+ minutes each time I'm transferred.