IdroTherapy

Product seemed fine, but when it came time to deal with them regarding their satisfaction guarantee it became a HORRIBLE experience! They charged my card prior to the final date, then said that, since I didn't call to cancel in time (despite being on the agreed upon date), they could not refund the charge, Only after 45 minutes of arguing, did they listen to their own recordings and agree that they had told me to send it, "By the end of the month" and that it was still within the month, so they shouldn't' have charged me the subscription fee.
HOWEVER, I would still need to send them the product in order for them to cancel the mistaken charge (which also was higher than it was supposed to be, by the way). They promised that a refund would be provided as soon as I called in with the tracking number. Of course when I did that they said the refund wouldn't be provided until they received the shipment. THEN, a week after it was delivered, I had to call again only to 1) first be told they hadn't received it 2) then when I said exactly when it was delivered, that it just hadn't been entered into the system yet, 3) she put in the refund request during the call, and 4) I had to wait another 24-48 hours... ALL TO GET BACK MONEY THEY HAD STOLEN FROM ME IN THE FIRST PLACE!

I really love the IDROTHERAPY CREAM it makes my face smooth and clean. I look so FRESH! So love it! I will order again! So refreshing!

J'ai répondu à une offre d'échantillons gratuits que j'ai reçue avec paiement de 8,45,(frais de port!) puis plus rien sinon que je me suis rendue compte qu'idrotherapy m'a retiré sur ma carte de crédit 109 le 9/3/2018 122 le 12/3/2018, 129 le 25/3/2018 et 116 le 24/03/2018. Pour des produits dont je n'ai jamais vu la couleur! Mais je n'avais en principe aucune crainte puisque aucune commande et aucune facture ou confirmation de commande. Je n'ai reçu aucun produit qui aurait pu éveiller mon attention... Ce n'est que le 9 avril lorsque que j'ai reçu mon relevé de retrait de carte visa que je me rends compte de ces retraits frauduleux.
En plus impossible de les contacter pour demander des infos, par mail pas de réponse et les n° téléphone, sont des répondeurs... En conclusion j'ai perdu 486 plus les frais pour annulation de ma carte de crédit!