IdroTherapy

First off there will probably be 5 or more 5 star glowing reviews about this product after my negative review. These reviews are not genuine imho and are possibly computer generated or paid for rating designed to keep the overall star rating reasonably good, at a minimum. I bought the sample for about €17 on the 20th of July. On the 3rd of August my card was used to attempt to debit €123 from my account. The bank stopped it as suspicious. On the 4th of August I sent an email to *******@idrotherapy.com requesting to STOP immediately trying use my card. The email bounced back and the email address wasn't working for the next 47 hours(gmail retrys automatically). On the 5th of August (ie. During that period) my card was used TWICE to debit successfully €123 and €130. No product was received, not that I want it. I phoned the 'UK' number which turned out to be a call centre in the Philippines. The lady said they couldn't refund my money because I'd cancelled my card! Which of course I have at this stage. She said the accounts and legal dept. were both contactible at the same number but she couldn't put me through to either. I was given a different generic email address and I await their reply. This is an absolutely outrageous scam and a disgusting method of extracting money from unsuspecting and anxious people struggling with a global pandemic. As if people didn't have enough to worry about. AVOID LIKE THE VIRUS.

I was truly amazed with this product it reduces my wrinkles and I can see the difference after 3 weeks of using it.

I definitely see changes in my skin. My biggest issue is lines starting on my forehead and they seem a lot less visible.

This stuff is wonderful! I am genuinely impressed on how fast it improved my skin after few application. My skin feels flawless.

I ordered the free trial, they make out that there is not many left and secure your trial. So l tried to hurry, gave all my details, but did not see any terms and conditions until i checked my Emails and just happened to scroll down. Lucky l read it all, then l thought you rotten scumbags, so l tried to ring the Australian number, ITS NOT CONNECTED! I rang the New Zealand number, ITS NOT CONNECTED! The U S number, yeh you guessed it, NOT CONNECTED. Email is not a propper address, so how in the Hell am l supposed to ring and cancell. SO l went to the bank and told them what happened, they cancelled my card and are issuing another one. I am lucky so far, the did not take any money out yet as l only received the products yesterday. They still told me to try and get in contact with them to cancell it, l did as soon as l got home today, still no luck so what else can l do? Im only a pensioner, l cant afford for them to scam money out of me. Best of luck to anyone else stuck with these mongrels. They need to be stopped.

I must say that when I clicked on the link for a free trial for the AMAZING anti- wrinkle cream I thought-this is great 2 products just pay shipping awesome!-the shipping even seemed reasonable (I remember $1-99 P & H) even USD does not equate to $10 AUD-but when I checked my bank account I was charged $10 shipping for each product. I emailed them as it said any issues with billing could be handled that way-but promptly got an email back saying please call the number on the invoice-this is when I thoroughly read the details of what I'd signed up for and the options vary again when you call -ie "Pay up front now with a huge discount ($37-95-probably will equate to about $80 going by their exchange rates) for the products you received and you won't hear from us again etc- On the very bottom of the invoice there's a $10 charge per item just for cancelling! But after reading other peoples issues-and then speaking to an Idrotherapy Operator-Which sounded a million miles away)-who explained the options available to me and then said I'll extend your trail period-which is not what I wanted, I then started telling her how I felt that this was scam and I intended to contact the ACCC, I decided to immediately cancel my credit card which I did. As soon as I'd done the card cancelling I checked my email account and I had two emails from them saying my subscription had been cancelled-still glad I cancelled my card-these companies are so dodgy, What annoys me is that I think I clicked on it from a facebook page! :(

WARNING! PLEASE SHARE!
Do NOT order these cremes or oils! They are FALSE advertising that the initial bottle of creme/oil is FREE and only pay shipping and handling. Then in the fine print they say they will auto deduct in 15 days and that payment is for the supposed "free" bottles! Called to cancel my subscription, and they wouldn't do anything to honor their false advertising, and send me the cremes they deducted for. Also, when I first called to cancel, they hung up on me, then when I called back, they had me on hold and then a recording came on saying there was nobody available. So I used a different phone and guess what, yep they answered! So they are screening calls that want to cancel. Managed to get them to cancel and send me a confirmation email of the cancellation. Asked to speak with a supervisor, and of course the supervisor was busy! I am going to file a complaint with the Canadian Better Business Bureau and want everyone to share this post so that others are not falsely drawn into their scam! I will also be sharing through ALL MEDIA channels possible!

SHARE SHARE SHARE!

They also have a page on facebook Idrotherapy, so DO NOT LIKE or order from there either!

Lastly, on their website they have a "easy cancel" button that conveniently doesnt work and I was told its being fixed! Bet if that was the "easy order" button, it sure would work. Again shady, and scam!

Thought I was signing up for free samples, then noticed on the email they sent me that I had allegedly agreed for them to bill me close to $100AU per month on my credit card. This is not what I signed up for. Soon after the product arrived I phoned them to cancel (within the 14 day cancellation period). I was given a choice to return the product (to Malta apparently) or keep the product but pay for it. I decided to just pay for it so I could end my relationship with them asap and put the whole experience behind me. I think I got out of it lightly, as other reviewers below mention being billed hundreds of dollars as they didn't cancel in the required time frame, and they were also unaware of the terms and conditions i. E., that by getting the sample you are agreeing to a monthly subscription and would be billed automatically, which of course was written in the fine print. I think the conduct of this company is deceptive and unethical. I don't care about my wrinkles enough to be treated this way by a company. If their product is as good as they claim, consumers would return to purchase it at their own will. Others might find the cream works but not return to purchase it because they can't afford it. I agree with many others on this forum that this company should be stopped. I will also mention the only reason I followed the link to the "free" sample, was because article showed up in my messanger about Today show host, Lisa Wilkinson quitting channel 7 to focus more on her skincare business. I followed the link to the article which I now realise was probably just an ad for this dodgy skin care business, and I regret ever following the link. Like many other reviews on here, my review is not of the efficacy of the product itself. I will never know as I refuse to do business with such a company. I will also mention the sample of the idrotherapy was tiny, and along with essence of argan I was charged in total $82.00.

Perfect for everyday use and it will help your skin dearly. Will definitely recommend to my family and friends.