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IdroTherapy

How would you rate IdroTherapy?
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New Zealand
1 review
6 helpful votes
Follow Nadine N.
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False advertising
March 25, 2023

False advertising on Facebook sites, says free but then charged if you don't cancel within 16 days of purchase, not from the time it's delivered. Make sure to read the small print after adding your details if you do want to try this, I would have definitely cancelled as this product reacted badly with my skin. The customer service rep I spoke to was helpful so I gave more stars based on my experience with her.

Date of experience: March 25, 2023
Idrotherapy S. IdroTherapy Rep
over a year old

Hello Nadine,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

Canada
1 review
3 helpful votes
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They steal from you!
December 14, 2023

They took 300 from
My credit card blaming me for not reading the fine print! The new loop hole for scammers like this to get rich while picking from your credit card! For products I didn't even order! They are thieves! How about making a real living! Karma will
Out! Stay away from these people and whatever it is they are trying to lure you in on to charge you further!

Date of experience: December 14, 2023
Idrotherapy S. IdroTherapy Rep
over a year old

Hi Bonnie,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

GB
1 review
6 helpful votes
Follow Aisha S.
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Charges
May 5, 2023

I purchased the product through face book and was offered subscription of which I didn't know I had to cancel in 15 days. The product didn't work for me, they debited my account I asked for cancellation they said that I should have read the policy. Very disappointed

Date of experience: May 5, 2023
Idrotherapy S. IdroTherapy Rep
over a year old

Hello Aisha,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

Philippines
1 review
0 helpful votes
Follow Sammie M.
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I was a very tired-looking 66-year-old facing hip replacement surgery who had not taken good care of her skin. I started using Idrotherapy just before my surgery, and after 5 weeks, I did notice that my face looked lighter and brighter and that on the whole, I did not appear so tired and drawn. This gift set would make the perfect stocking stuffer for women of any age and is a very affordable way for all women to give themselves a treat. Thank you!

Date of experience: September 2, 2022
Philippines
1 review
1 helpful vote
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WORKS BEST FOR ME
August 24, 2022

With this serum, the spots on my face have remarkably lightened. My face also feels very soft I love touching it. Give it a try if you are looking to even the tone of your skin! I highly recommend it.

Date of experience: August 24, 2022
Australia
1 review
11 helpful votes
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Misleading!
October 20, 2022

They say you get a free trial - LOAD OF CRAP! I have received one order and within 10 days they charged me $150! I've cancelled my order & they told me that im not getting another delivery - so you end up paying $150 for the trial! As for the cream itself - go buy the $2.95 Sobelene cream at your supermarket!

Date of experience: October 20, 2022
Philippines
1 review
1 helpful vote
Follow Moira H.
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It's been an month since I started using this product. It really improves my skin texture and it moisture my skin at the same time. It gives skin a youthful glow looks even if you've just woken up. I can visibly see in the morning the glow and softness of my face. I really look young day by day. It really does work miracles on my face!

Date of experience: August 19, 2022
New Zealand
1 review
2 helpful votes
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Scam
December 25, 2022

I saw the advertisement on face book for a free trial.
I have been charged three time full price for the product.
I did receive the sample twice...but as was not sure if I actually ordered the product itself as when you go to checkout the offer more thing for you to buy.
In my statement I was being billed by a company called digi - bill.so wasn't even sure who they were and what I was being charged for.when I had the time I looked them up and found out they were charging for idrotheapy. Customer support maintains that the terms and condition say that after 14 days after your order if you don't contact them you will then be automatically billed again.the thing is it's not clear when you go to pay at the checkout that this is goin to be a re occurring payment.I am terribly disappointed and as far as I'm concerned I would not recommend for anyone to get caught like I did.

Date of experience: December 25, 2022
Canada
1 review
7 helpful votes
Follow Kerry A.
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Do not use this product. Heaven help you if you try their free trial... if you don't like it and cancel you are charged 150 for a product you don't like that's the size of a quarter.
Stand behind your product and if someone doesn't like it, DONT RIP THEM off!

Date of experience: July 20, 2022
Idrotherapy S. IdroTherapy Rep
over a year old

Hi Kerry,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

We are looking forward to hearing from you.

Australia
1 review
7 helpful votes
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SCAM
April 28, 2019

For any one thinking of buying this cream and oil FORGET It, it is are a con.
Be super vigilant, watch your bank account. I called after receiving a "sample" which I did not like at all, only to find I'd been charged almost $200! I was supposed to call within a week to cancel and because it was two weeks "they understood but there was nothing they could do except cancel ongoing monthly repeats! Finally managed to obtain a 30% discount for stuff I'll never use.

Date of experience: April 28, 2019
Canada
1 review
4 helpful votes
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Didn't receive free trial but was charged 151.00. Customer service chat lady said nobody forced me to get it. Like wow. Never received it and they took out 151.00 just pathetic

Date of experience: January 26, 2023
Philippines
1 review
0 helpful votes
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It works!
August 31, 2017

This cream really worked for me, lines around my forehead, crows feet and laugh lines have been reduced in as little as 2 weeks. I started my free trial last month and Im on my second jar now and the cool thing is I got a very big discount just by simply talking to their customer service team within the trial period.

Date of experience: August 31, 2017
Australia
2 reviews
9 helpful votes
Follow Marla Q.
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A friend and I ordered this wrinkle cream through Facebook. Thinking how great it was for $6.00. After giving credit card details to company, we realized in the fine print that we would be charged $100 each month and more cream delivered. That lost me straight away! Rang company and said to cancel order. They tried their hardest to get me to do a different deal, but I wasnt interested. To cancel, it cost $10 plus $10 to post it back. All up it cost $26 for nothing! Not a bad earner for the company getting $16 from every person who cancelled their order. What a big rip off!

Date of experience: October 10, 2017
Australia
1 review
16 helpful votes
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Scam
January 21, 2019

Be warned, if you give them your credit/debit card to get a free sample as they advertise, they will keep sending you more each month and I got charged over $170 for just this product alone, let alone the Essence of Argan that went with it.
Annoyingly had to cancel my card and pay the postage to return the damn stuff!

Date of experience: January 21, 2019
Canada
1 review
6 helpful votes
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Major scam that requires you to call to cancel, otherwise you are automatically put on a $99/month subscription. Ridiculous waste of time. When i called, the call just hung up randomly after their automated message.

Date of experience: May 23, 2018
New Zealand
1 review
14 helpful votes
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SCAM COMPANY
March 5, 2019

I too signed up for the free trial. I have only found out now that the "free trial" was only for 14 days after which $175 would be taken from my bank account.
Absolute scam. There was never any obvious small print to indicate subscribing to this on a monthly basis to the tune of over $350. I have " cancelled" mu so called " subscription" and only hope when the goods arrive ( that I did not order) that my money can be refunded. A shameful underhand deception. I will be telling everyone I know about this.

Date of experience: March 5, 2019
Australia
1 review
4 helpful votes
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Rip off!
August 21, 2018

Don't go near this company. It is a scam. They word it as though you are receiving a free trial, but this isn't the case at all. They just withdrew $161 out of my account. When I phoned them, they said they were sending another one out! Cancelled straight away. Will just have to bear the cost and move on!

Date of experience: August 21, 2018
Australia
7 reviews
25 helpful votes
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Suckered!
June 2, 2017

I would like to give a warning to anyone who is thinking of purchasing Idrotherapy cream or Essence Of Argon. I purchased them and had a huge Allergic reaction. It says that there was an easy return policy, but when I rang the contact numbers they were out of service. The only way I could make contact was through live chat. I asked for the return address, etc. so I could return the product and the call centre person (based In the Philippines, surprise, surprise) just kept going around and around in circles and wouldn't give me the details. By the end of it I agreed to pay $19.99 for each product even though I cannot use it. Please think very carefully before you sign up.

Date of experience: June 2, 2017
California
1 review
6 helpful votes
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Scam
July 13, 2021

Their free trial is not free at all. They will enroll you in their subscription service without your full knowledge. I ended up getting $150 charged on my credit card under a repeating charge. When I called them, they refused to give a full refund insisting they were in the right- even though I had only wanted the "free" sample. The product is oily, it made me break out, and now that I know they are a fraudulent, unethical company, I have no desire to use their product at all. Now I have to be vigilant about repeating charges on my card. Stay away! These people are dishonest and should be investigated!

Date of experience: July 13, 2021
Idrotherapy S. IdroTherapy Rep
over a year old

Hello Kez,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers, all of our customer service lines are working and we also have a chat with us button on our website.

Alternatively, we can be reached via Phone & Live Chat 24/7:

https://support20.com/live_Chat

US/CA: (+1) 954-906-9888
UK: (+44) 1622423931
AU: (+61) 3 8657 4222
IE: (+353) 766805822
NZ: (+64) 98840485
SG: (+65) 31382261

Australia
1 review
15 helpful votes
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I signed up for free trial, I haven't noticed any difference in my skin by using this product. BUT the worst thing is Idrotherapy have taken $173.96 out of my account today without my authorisation. I will be taking this further.

Date of experience: November 26, 2019

Overview

IdroTherapy has a rating of 2.2 stars from 219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IdroTherapy most frequently mention credit card, free trial and bank account. IdroTherapy ranks 1005th among Skin Care sites.

service
40
value
40
shipping
38
returns
38
quality
37
+2