Marla Q.

My son recently booked a Bali holiday through Expedia. He went through Expedia.com, not Expedia.com.au. The price that printed out on his itinerary was in Australian Dollars. I paid for the holiday on my Visa card. The next day I checked my card statement online to discover that Expedia had charged the US amount which was over $900 more than the itinerary amount. After numerous calls to Expedia to try and sort this out, they told me nothing could be done. They even suggested cancelling the holiday and re booking with Expedia.com.au. But I would lose the non refundable airfare of $2500! The customer service is shocking and frustrating. I will never use Expedia ever again. After reading many reviews on Product.com, there a lots of unhappy customers complaining about their service. I don't understand how they can print out the Australian dollar charge on the itinerary and then charge the amount in US dollars on the credit card. Disgusting.

A friend and I ordered this wrinkle cream through Facebook. Thinking how great it was for $6.00. After giving credit card details to company, we realized in the fine print that we would be charged $100 each month and more cream delivered. That lost me straight away! Rang company and said to cancel order. They tried their hardest to get me to do a different deal, but I wasnt interested. To cancel, it cost $10 plus $10 to post it back. All up it cost $26 for nothing! Not a bad earner for the company getting $16 from every person who cancelled their order. What a big rip off!