ID.meReviews 9,050

Absolutely worthless. I uploaded my license, can't find me. I give my address and phone, they can't find me. I uploaded all documents and waited for a "trusted referee" to verify me via video call, and it told me I had a 3½ hour wait. I waited from 8am until 10pm, and the lowest it got to was 30min wait left and remained unchanged. No one got back to me. I'm highly suspect if anyone operates the site at all. Leave it to our government to completely screw the working class. I pray to God that whoever owns ID.me to end up destitute and rely on government assistance, maybe then they'll see what it's like.

I have spent 8 hours on average a day to be reached by a ID.me referee! They have a copy of my social, drivers license, front and back, a bill that I had to scan and send for proof! They say they can't recognize you, to accept a contact call via FaceTime from a ID.me person so to actually verify you. After waiting for 8 to 9 hours on the phone, they send you a message saying there was a problem with your bill proof! The whole point of being contacted is to get verified. If I lose my unemployment because of their useless system, I will file a lawsuit!

I am very disappointed with the customer service. I have been having issues for 2 weeks getting ahold of an agent to approve my information and in those two weeks, I have received one email back regardless of my daily efforts to receive updates and get the credentials I need to assist veterans with home loans! I asked since I have been waiting 2-3 hour increments, unsuccessfully, if I could schedule a facetime (the facetime with an agent is required by them) and that request has gone completely unacknowledged. I don't even believe my requests to support have actually been read! I think I am getting blanket statements that don't really match the requests I have made. I just want to get the credentials to do my job and I am at a loss.

This is the worst most ridiculous service I have ever used i have spent atleast 14 hours over 3 days trying to verify my identity for pua unemployment. I have a license and a state id a health insurance card I know my credit history info I have my social but apparently thats not good enough, I have sent them atleast 60 different pictures of my id's and they keep telling me they can't verify one of the pictures. I have yet to get someone on the phone and that's because you can't its nonsense they just get you stuck in this loop of submitting the form then they have whatever made up problems on their end and tell you to re submit and you just get stuck in this cycle of filling out their questions and taking pictures of your ids over and over and there customer service is non existence you can't actually talk to a real person not even through email, you tell them your having a problem and they email you back saying sorry for the long wait. Nothing about what your actual problem with their software or program they use or whatever it is they just say re submit then email about your problems sorry for the wait re submit this thing is literally driving me crazy if I could give it negative stars I would and this whole site should be shut down its an embarrassment. Even Comcast has better customer service then this. Think about if your cable went out and you email to say it's not working (since calling is way to convenient so it doesn't exist) then they tell you to plug it in and you tell them it is plugged in but they tell you to email about problems so you email and say my cables not working but its plugged in... so they email back and say sorry for the wait then they tell you to plug your cable in... and your like what are you even talking about we've already been through this. I litterally feel like someone is on the other end just dying laughing like there just playing with me

Tried signing into my Social Security account and could not access it until I verified my identity. Uploaded two forms of ID, Federal government and State drivers license. Also took selfies after submitting each ID. Was asked by their website if I could conduct a video call with one of their "trusted referees" to verify my identity. Waited most of the afternoon and it was crickets. Submitted an inquiry through their website to determine when or if my session would start. Received a ticket number and a statement that I would be contacted soon. Nope.

As a veteran, I lost personally identifiable information in 2015 to Chinese hackers due to incompetence by our federal government. Now we appear to be outsourcing our Cybersecurity efforts to the lowest priced, "technically acceptable" private sector bidder. Wonderful. I'm now concerned that the information I provided will end up on the dark web.

Horrible company, horrible process, so completely frustrating!
I've been waiting for the "trusted referee" to complete the final step of the process,
Which is the zoom video, for days! The company sends me an email that says "we're ready,
Please login for the video", but then you'll just wait and wait and wait... its been 2 days of waiting (see screenshot below of wait screen).
Meanwhile, I cannot open a claim with Calif EDD for pandemic assistance, and the
Deadline to do this is 3 days from now. There is absolutely no customer service available,
No phone number, just canned email responses and no communication. Really bad.
I'm going to report this company to the BBB, FTC and my local attorney general. They
Are doing a DISSERVICE and they do not deserve anyone's business until they improve.
My question: how can we trust these guys to do a good job verifying our identities when their process is so flawed?

These people are real IDIOTS who pose as an enhanced security function to the Social Security Administration. Although the SSA contact I questioned as to whether ID.ME was a scam or not assured me that they weren't a scam, she did recognize that SSA has had TONS of calls of complaints against these fools. I personally spent 2 DAYS trying to get through their ridiculous, convoluted, confusing plethora of screens, uploads of information, demands for identification, rejections, referrals to "referees" (who aren't available, but will get back to you in 15 HOURS). I have given up trying to complete their registration process. The SSA contact says ID.ME is >>NOT<< needed to access the SSA's web-site: just use your existing sign-on process. YOU DO NOT NEED THESE IDIOTS. Don't use them!